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Linksys SPA921-NA Administrator's Manual

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Linksys 900 Series IP Phone Administrator Guide
Document Version 3.0
Corporate Headquarters
Linksys
121 Theory Drive
Irvine, CA 92617
USA
http://www.linksys.com
Tel: 949 823-1200
800 546-5797
Fax: 949 823-1100

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Summary of Contents for Linksys SPA921-NA

  • Page 1 Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 Corporate Headquarters Linksys 121 Theory Drive Irvine, CA 92617 http://www.linksys.com Tel: 949 823-1200 800 546-5797 Fax: 949 823-1100...
  • Page 2 Linksys 900 Series IP Phone Administrator Guide Copyright ©2007 Cisco Systems, Inc. All rights reserved.Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Other brands and product names are trademarks or registered trademarks of their respective holders.

  • Page 3: Table Of Contents

    C O N T E N T S Preface Document Audience Linksys 900 Series IP Telephones How This Document is Organized Document Conventions xiii Related Documentation xiii Technical Support Introducing Linksys 900 Series IP Phones C H A P T E R Overview SPA900 Series Features SPA901 Features...
  • Page 4 Contents Front Panel and Side of Phone Back Panel SPA92x, SPA94x, and SPA962 Hardware Features SPA921 Front Panel Back Panel SPA922 SPA941 Front Panel Back Panel SPA942 SPA962 Front Panel Back Panel Establishing Connectivity Bandwidth Requirements Installing the SPA900 Series IP Phone Assembling the Phone and Connecting to the Network 2-10 Attaching the Desk Stand...
  • Page 5 Contents Using Soft Keys Entering and Saving Settings Localization Changing the Display Background (SPA962) Call Appearances and Extensions Line Key LEDs 3-10 Using Call Features 3-11 Selecting the Audio I/O Device and Line 3-11 Making Calls 3-12 Answering and Ending Calls 3-12 Hold and Resume 3-12...
  • Page 6 Contents 3-23 Dial Plan Examples 3-23 Dial Plan Timers 3-24 Interdigit Long Timer 3-24 Interdigit Short Timer 3-24 Dial Plans 3-24 System Administration 3-25 Reboot and Restart 3-25 Factory Reset 3-25 Password Protection 3-25 Managing the Time/Date 3-25 Daylight Saving Time 3-26 Using Star Codes to Activate/Deactivate Services 3-28...
  • Page 7 Contents 8 Voice Mail 9 Network 9.1 DCHP 9.2 Current IP Address 9.3 Host Name 9.4 Domain 9.5 Current NetMask 9.6 Current Gateway 9.7 Enable Web Server 4-10 9.8 Non DHCP IP Address 4-10 9.9 Non DHCP Subnet Mask 4-10 9.10 Non DHCP Default Route 4-10 9.11 Non DHCP DNS 1...
  • Page 8 Contents Product Information Phone Status Ext 1/2/3/4/5/6 Status Line 1/2/3/4/5/6 Status Downloaded Ring Tone System Tab System Configuration Internet Connection Type Static IP Settings PPPoE Settings Optional Network Configuration VLAN Settings SIP Tab SIP Parameters 4-11 SIP Timer Values (sec) 4-12 Response Status Code Handling 4-13...
  • Page 9 Contents 4-38 Share Line Appearance 4-39 NAT Settings 4-39 Network Settings 4-40 SIP Settings 4-42 Call Feature Settings 4-43 Proxy and Registration 4-44 Subscriber Information 4-46 Audio Configuration 4-47 Dial Plan 4-49 User 4-49 Call Forward 4-50 Speed Dial 4-50 Supplementary Services 4-51 Audio Volume...
  • Page 10 Contents Linksys 900 Series IP Phone Administrator Guide Document Version 3.0...

  • Page 11: Document Audience

    Preface This guide describes administration and use of the Linksys SPA900 Series IP phones. It contains the following sections: • Document Audience, page xi • Linksys 900 Series IP Telephones, page xi • How This Document is Organized, page xii •...

  • Page 12: How This Document Is Organized

    Preface How This Document is Organized • SPA941—Default two lines, upgradeable to four lines. • SPA942—Default is two lines, upgradeable to four lines. Power over Ethernet (PoE) support and an extra Ethernet port for connecting another device to the LAN. •...

  • Page 13: Related Documentation

    Preface Related Documentation Related Documentation The following documentation provides additional information about features and functionality of Linksys 900 Series IP phones: AA Quick Guide • IVR Quick Guide • SPA Provisioning Guide • The following documentation describes how to use other Linksys Voice System products: •...
  • Page 14 Preface Technical Support Linksys 900 Series IP Phone Administrator Guide Document Version 3.0...

  • Page 15: Introducing Linksys 900 Series Ip Phones

    C H A P T E R Introducing Linksys 900 Series IP Phones This guide describes the administration and use of Linksys analog telephone adapters (ATAs). This chapter introduces the functionality of the Linksys 900 Series IP phones and includes the following sections: •...

  • Page 16: C H A P T E R 1 Introducing Linksys 900 Series Ip Phones

    Chapter 1 Introducing Linksys 900 Series IP Phones SPA900 Series Features Figure 1-1 illustrates how the IP phones are connected in a VoIP network, including the SPA3102, which acts as a SIP-PSTN gateway. As shown, the RTP400 and WRTP54G provide QoS-enabled IP routers in addition to two ports for connecting analog telephone devices.

  • Page 17: Spa901 Features

    Chapter 1 Introducing Linksys 900 Series IP Phones SPA900 Series Features • Call Conferencing • Call Pick Up - Selective and Group ** • Call Park and UnPark ** • Call Swap • Call Back on Busy • Call Blocking - Anonymous and Selective •...

  • Page 18: Spa92X, Spa94X, And Spa962 Features

    Chapter 1 Introducing Linksys 900 Series IP Phones SPA900 Series Features • Ringer and Handset Volume Controls • Handset Input Gain Adjustment SPA92x, SPA94x, and SPA962 Features The SPA921, SPA922, SPA941, SPA942, and SPA962 provide an LCD display and additional features that are not provided with the SPA901, including the following: •...
  • Page 19 Chapter 1 Introducing Linksys 900 Series IP Phones SPA900 Series Features SPA900 Series IP phones support all the above voice coding algorithms. Note The following factors contribute to voice quality: • Audio compression algorithm—Speech signals are sampled, quantized, and compressed before they are packetized and transmitted to the other end.

  • Page 20: Feature Descriptions

    Chapter 1 Introducing Linksys 900 Series IP Phones Feature Descriptions Feature Descriptions SPA900 Series IP phones are full featured, fully programmable IP phones that can be custom provisioned within a wide range of configuration parameters. This chapter contains a high-level overview of features to provide a basic understanding of the feature breadth and capabilities of SPA900 Series IP phones.
  • Page 21 Chapter 1 Introducing Linksys 900 Series IP Phones Feature Descriptions The administrator can select the low-bit-rate codec used for each line. G.711a and G.711u are always enabled. Table 1-3 describes the codecs supported by the Linksys SPA900 Series IP phones. Table 1-3 Codecs Supported by Linksys SPA900 Series IP Phones Codec (Voice Compression...

  • Page 22: Other Features

    Chapter 1 Introducing Linksys 900 Series IP Phones Feature Descriptions Other Features Table 1-4 summarizes the features provided by SPA900 Series IP Phones. Table 1-4 Linksys ATA Features Feature Description Music On Hold On a connected call, SPA900 Series IP phones may place the remote party on call.
  • Page 23 Chapter 1 Introducing Linksys 900 Series IP Phones Feature Descriptions Table 1-4 Linksys ATA Features (continued) Feature Description Voice Activity Voice Activity Detection (VAD) with Silence Suppression is a means Detection with of increasing the number of calls supported by the network by Silence Suppression reducing the required bidirectional bandwidth for a single call.

  • Page 24: Technology Background

    Chapter 1 Introducing Linksys 900 Series IP Phones Technology Background Technology Background This section provides background information about the technology and protocols used by the ATA. It includes the following topics: • Session Initiation Protocol, page 1-12 • Using 900 Series Phones with a Firewall or Router, page 1-12 •...

  • Page 25: Network Address Translation

    Chapter 1 Introducing Linksys 900 Series IP Phones Technology Background • SIP ports—By default, UDP port 5060 and 5061 • RTP ports—16384 to 16482 If security is not a concern in your environment, you can consider disabling SPI, if this function exists on your firewall.

  • Page 26: Nat Types

    Chapter 1 Introducing Linksys 900 Series IP Phones Technology Background This is the preferred option because it eliminates the need for managing NAT on the 900 Series phone. If this is not available, you need to discuss with the ITSP how to use the NAT Support Parameters provided by the 900 Series phone, such as <Outbound Proxy>...

  • Page 27: Sip-Nat Interoperation

    Chapter 1 Introducing Linksys 900 Series IP Phones Technology Background On the administration web server, System tab, set <Debug Server> to the IP address and port number of your syslog server. Note that this address and port number has to be reachable from the SPA900 Series IP phone. Set <Debug level>...

  • Page 28: Where To Go From Here

    Chapter 1 Introducing Linksys 900 Series IP Phones Where to Go From Here Where to Go From Here To do this ... Refer to Use the different administration and Chapter 2, “Getting Started” configuration tools provided for managing Linksys 900 Series IP phone. Configure and monitor a Linksys 900 Series Chapter 3, “Managing Linksys 900 Series IP IP phone.

  • Page 29: Getting Started

    C H A P T E R Getting Started This chapter describes the tools and utilities available for administering Linksys SPA900 Series phones. It includes the following sections: • Linksys 900 Series IP Phones, page 2-1 • Establishing Connectivity, page 2-9 •...

  • Page 30: Caring For Your Hardware

    Chapter 2 Getting Started Linksys 900 Series IP Phones Caring for Your Hardware The Linksys 900 Series IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel.

  • Page 31: Front Panel And Side Of Phone

    Chapter 2 Getting Started Linksys 900 Series IP Phones Front Panel and Side of Phone Feature Function Message waiting light On: you have a voicemail message. STATUS Off: make a call. On: make a call; line is shared. Flashing: shared line on hold. On red: line in use. Flashing red: local call on hold.

  • Page 32: Spa921

    Chapter 2 Getting Started Linksys 900 Series IP Phones • High Quality Handset and Cradle • Built-In High Quality Microphone and Speaker • Headset Jack – 2.5 millimeter • LED Test Function • Two Ethernet LAN ports (100BaseT RJ-45) • 802.3af Compliant Power over Ethernet (PoE) •...

  • Page 33: Back Panel

    Chapter 2 Getting Started Linksys 900 Series IP Phones Back Panel Port Function Phone jack Connects to the handset. Ethernet ports Connects to the SPA9000 through a local switch. The SPA922 has two ports. Use the other port to connect to a PC or other LAN device.

  • Page 34: Front Panel

    Chapter 2 Getting Started Linksys 900 Series IP Phones Figure 2-4 SPA941 The following tables describe the status indicators and controls on the front of the device and the ports on the back panel of the device. Front Panel Feature Function LCD display Lists device status and configuration options.

  • Page 35: Spa942

    Chapter 2 Getting Started Linksys 900 Series IP Phones SPA942 The SPA942 is similar to the SPA941, but provides two Ethernet ports for connecting to the LAN and supports Power over Ethernet (see Figure 2-5). The PA100 power supply must be ordered separately if you are not using a PoE switch.

  • Page 36: Front Panel

    Chapter 2 Getting Started Linksys 900 Series IP Phones Figure 2-6 SPA962 The following tables describe the status indicators and controls on the front of the device and the ports on the back panel of the device. Front Panel Feature Function Full-color LCD display Lists device status and configuration options.

  • Page 37: Establishing Connectivity

    Chapter 2 Getting Started Establishing Connectivity Establishing Connectivity This section describes how to connect the SPA900 Series IP phone hardware. It includes the following topics: • Bandwidth Requirements, page 2-9 • Installing the SPA900 Series IP Phone, page 2-10 Bandwidth Requirements Depending on how you have your IP phones configured, each call requires 55 to 110 kbps in each direction.

  • Page 38: Installing The Spa900 Series Ip Phone

    Chapter 2 Getting Started Establishing Connectivity Installing the SPA900 Series IP Phone This section describes how to install and verify operation of SPA900 Series IP phones. Check to make sure that you have the following package contents: • Linksys 900 Series phone •...

  • Page 39: Mounting The Phone To The Wall

    Chapter 2 Getting Started Using the Administration Web Server Mounting the Phone to the Wall Note When mounting the phone to a wall, do not attach the desk stand. Step 1 Attach two appropriate screws to the wall. Leave 1/4” distance from the wall. This allows you to slide the mounting brackets on to the screws.

  • Page 40: Administrator Account Privileges

    Chapter 2 Getting Started Using the Administration Web Server Connecting to the Administration Web Server To access the 900 Series phone administration web server, perform the following steps. Step 1 Launch a web browser on a computer connected to the 900 Series phone . Step 2 Determine the address of the administration web server.

  • Page 41: Web Interface Urls

    Chapter 2 Getting Started Web Interface URLs The Administrator account has the privilege to modify all the web profile parameters and can also modify the passwords of both Administrator and User account. The User account only has the privilege to access part of the web profile parameters. The parameters that the User account can access are specified using the Administrator account on the Provisioning page of the administration web server.

  • Page 42: Resync Url

    Chapter 2 Getting Started Provisioning If no protocol is specified, TFTP is assumed. If no server-name is specified, the host that requests the URL is used as server-name. If no port specified, the default port of the protocol is used. (69 for TFTP or 80 for HTTP) The firmware-pathname is typically the file name of the binary located in a directory on the TFTP or HTTP server.

  • Page 43: Provisioning Capabilities

    Chapter 2 Getting Started Provisioning Provisioning Capabilities The 900 Series phone provides for secure provisioning and remote upgrade. Provisioning is achieved through configuration profiles transferred to the device via TFTP, HTTP, or HTTPS. The 900 Series phone can be configured to automatically resync its internal configuration state to a remote profile periodically and on power up.

  • Page 44: Using The Interactive Voice Response Interface

    Chapter 2 Getting Started Using the Interactive Voice Response Interface The names of parameters in XML profiles can generally be inferred from the 900 Series phone configuration web pages, by substituting underscores (_) for spaces and other control characters. Further, to distinguish between Lines 1, 2, 3, and 4, corresponding parameter names are augmented by the strings _1_, _2_, _3_, and _4_.

  • Page 45: Ivr Options

    Chapter 2 Getting Started Using the Interactive Voice Response Interface To enter a period, use the star key (*). When entering a value, such as an IP address, to exit without entering any changes, press the * (star) key twice within half a second. Otherwise, the * is treated as a decimal point. After entering a value, such as an IP address, press the # (pound) key to indicate you have finished your selection.
  • Page 46 Chapter 2 Getting Started Using the Interactive Voice Response Interface Table 2-2 IVR Options (continued) Check Network Mask None IVR announces the current network mask of SPA. Set Network Mask Enter value using numbers DHCP must be “Disabled,” otherwise on the telephone key pad. you hear, “Invalid Option,”...

  • Page 47: Entering A Password Through The Ivr

    Chapter 2 Getting Started Using the Interactive Voice Response Interface Table 2-2 IVR Options (continued) User Factory Reset of 877778 Enter 1 to confirm SPA prompts for confirmation. After Unit Enter *(star) to cancel confirming, you hear “Option operation Successful.” Hang up. Unit reboots WARNING: and all “User Changeable”...
  • Page 48 Chapter 2 Getting Started Using the Interactive Voice Response Interface For example, to input password test#@1234 by phone keypad, you need to press the following sequence of digits: 8378001234. After entering a value, press the # (pound) key to indicate end of input. To save value, press 1.
  • Page 49 C H A P T E R Managing Linksys 900 Series IP Phones This chapter describes how to configure Linksys SPA900 Series IP phones and includes the following sections: • Using the LCD Display, page 3-1 • Localization, page 3-6 •...

  • Page 50: Using The Lcd Display

    Chapter 3 Managing Linksys 900 Series IP Phones Using the LCD Display LCD Display Controls The LCD display on the SPA900 Series IP phones provides 18 menu options for operating, configuring and monitoring the IP phone. For information about each of these options, refer to Chapter 4, “LCD Command Reference Guide.”...

  • Page 51: Chapter 3 Managing Linksy 900 Serie Ip Phone

    Chapter 3 Managing Linksys 900 Series IP Phones Using the LCD Display Figure 3-2 Telephone Keypad Voicemail Call hold Menu (Setup) Microphone mute Headset Volume control Speaker Numeric keypad To use the shortcut to an option, press the Menu (Setup) button and type the number assigned to the option.
  • Page 52 Chapter 3 Managing Linksys 900 Series IP Phones Using the LCD Display Table 3-1 General LCD Display Soft Key Labels Label Description pickup Picks up a call from another phone in the group. redial Displays a list of recently called numbers. unpark Picks up a call from where it was parked.

  • Page 53: Entering And Saving Settings

    Chapter 3 Managing Linksys 900 Series IP Phones Using the LCD Display Entering and Saving Settings The 900 Series phone GUI lets the user enter alphanumeric and numeric inputs. The following data types may be entered into the phone: • Numeric string, such as a phone number when dialing •...

  • Page 54: Localization

    English, to be made available and hosts the dictionaries for each of the languages on the HTTP or TFTP provisioning server. Language support follows Cisco dictionary principles. The paragraphs describe parameters that can be defined in the SPA9x2 configuration file.
  • Page 55 Chapter 3 Managing Linksys 900 Series IP Phones Localization d5=<language5>;x5=<dictionary5 filename>; d6=<language6>;x6=<dictionary6 filename>; d7=<language3>;x7=<dictionary7 filename>; d8=<language8>;x8=<dictionary8 filename>; d9=<language5>;x9=<dictionary9 filename>; The following is an example value: <Dictionary_Server_Script ua="na"> serv=tftp://192.168.1.119/;d0=English;x0=enS_v101.xml;d1=Spanish;x1=esS_v101.xml </Dictionary_Server_Script> • Language Selection—This parameter is used to select the default language. Its value needs to match one of the languages supported by the dictionary server.

  • Page 56: Changing The Display Background (Spa962)

    Chapter 3 Managing Linksys 900 Series IP Phones Changing the Display Background (SPA962) • Swedish • Czech • Slovak The end user can change the language of the phone from the user menu, by following these steps: Press the Menu button. Select Language (option 18).

  • Page 57: Call Appearances And Extensions

    Chapter 3 Managing Linksys 900 Series IP Phones Call Appearances and Extensions Step 5 Type the URL for the .BMP image, including the IP address or hostname of the TFTP server, the directory, and filename in the Picture download URL field. Step 6 Click Submit All Changes.

  • Page 58: Line Key Leds

    Chapter 3 Managing Linksys 900 Series IP Phones Line Key LEDs • Connected: Connected with remote party • Held: Remote party is on hold • Invalid: Remote party hangs up or error while attempting outbound call • Busy: the line is being used by another station (shared line only) A Call State is the Call Appearance State applied to a specific call instance.

  • Page 59: Using Call Features

    Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features • Remote Progressing: Another station is making a call on this call appearance and is progressing • Remote Active: Another station is engaged in a connected call on this call appearance •...

  • Page 60: Using Call Features

    Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features Selecting the Audio I/O Device and Line The SPA900 Series IP phones provide three audio I/O devices: • Handset • Built-in microphone and speaker • External microphone and headset Only one audio device can be selected at one time.

  • Page 61: Answering And Ending Calls

    Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features Implicit dialing refers to dialing a highlighted entry from one of the device directories or logs. A number can be implicitly dialing by selecting an audio device while the number is highlighted on the display.

  • Page 62: Speed Dialing

    Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features the active audio device. The 900 Series phone allow multiple lines to simultaneously cause Call Waiting. All four call appearances can ring at the same time, after one of the extension keys is answered, the other three call appearances go into the Call Waiting state.

  • Page 63: Attended Call Transfer

    Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features • Ringing call cannot be brought into a conference by pressing the confLx soft key; only calls that are on hold can be brought into the conference with the confLx soft key. Attended Call Transfer An attended call transfer allows a user to optionally transfer a call to a third party, after having a discussion with that third party.

  • Page 64: Call Back

    Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features Call Back This service mimics the call back service offered by the PSTN. The user can activate this service on a busy number such that he is called back as soon as the busy number becomes available.

  • Page 65: Shared Call Appearances

    Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features Shared Call Appearances The 900 Series phone supports shared call appearances in association with a Broadsoft application server. An extension can be shared by two or more stations. All call appearances on a shared extension are shared.

  • Page 66: Dialing Assistance

    Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features calling peer name. The same name also goes into the incoming call log. If a match is not found, or the name field is not present in the matched entry, the current caller ID name is used if it exists.
  • Page 67 Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features • Redial List—Each Redial List entry is added when dialing is completed, regardless if the number is correct or not, or if the call is successful or not. • Answered Calls—An Answered Call is logged when the incoming call is answered.

  • Page 68: Audio Volume Adjustment

    Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features Table 3-4 Call Log Operations Operation Steps To call a log entry Highlight the entry. Press dial, or Off-Hook, or Turn on Speaker, or Turn on Headset, or press a line key. To save a log entry into Highlight the entry.
  • Page 69 Chapter 3 Managing Linksys 900 Series IP Phones Using Call Features The user can assign a default ring tone for each extension. The user can assign a ring tone for each personal directory entry (which overrides the default ring tone). Ring tone can be selected from the user interface.

  • Page 70: Configuring A Dial Plan

    Chapter 3 Managing Linksys 900 Series IP Phones Configuring a Dial Plan Figure 3-5 Upload Ringtone Utility For input, you can use any .wav file less than eight seconds. Configuring a Dial Plan The 900 Series phone allows each line to be configured with a distinct dial plan. The dial plan specifies how to interpret digit sequences dialed by the user, and how to convert those sequences into an outbound dial string.

  • Page 71: Dial Plan Rules

    Chapter 3 Managing Linksys 900 Series IP Phones Configuring a Dial Plan • An explicit “send” (user presses the # key)—The digit sequence is accepted and transmitted as dialed if incomplete, or transformed as according to the dial plan if complete. The time-out duration depends on the matching state.

  • Page 72: Sub-Sequence Substitution

    Chapter 3 Managing Linksys 900 Series IP Phones Configuring a Dial Plan Sub-sequence Substitution A sub-sequence of keys (possibly empty) can be automatically replaced with a different sub-sequence using an angle bracket notation: < dialed-subsequence : transmitted-subsequence >. So, for example, “<8:1650>xxxxxxx” would match “85551212” and transmit “16505551212”.

  • Page 73: Dial Plan Examples

    Chapter 3 Managing Linksys 900 Series IP Phones Configuring a Dial Plan Implicit Sequences The 900 Series phone implicitly appends the vertical code sequences entered in the administration web server Regional parameter settings to the end of the dial plan for both Line 1 and Line 2.

  • Page 74: Dial Plan Timers

    Chapter 3 Managing Linksys 900 Series IP Phones Configuring a Dial Plan Dial Plan Timers The dial plan functionality is regulated by the following configurable parameters: • Interdigit_Long_Timer • Interdigit_Short_Timer • Dial_Plan ([1] and [2]) Interdigit Long Timer ParName Interdigit_Long_Timer Default The <Interdigit_Long_Timer>...

  • Page 75: System Administration

    Chapter 3 Managing Linksys 900 Series IP Phones System Administration System Administration This section describes features and operations required for administering and maintaining the basic function of the SPA900 Series IP phone. It includes the following topics: • Reboot and Restart, page 3-28 •...

  • Page 76: Daylight Saving Time

    Chapter 3 Managing Linksys 900 Series IP Phones System Administration The time served by the NTP Server and the SIP Date Header are expressed in GMT time. The local time is obtained by offsetting the GMT according to the time zone of the region. The <Time Zone>...

  • Page 77: Using Star Codes To Activate/Deactivate Services

    Chapter 3 Managing Linksys 900 Series IP Phones System Administration start=4/-1/5;end=9/-1/4;save=1 (Egypt) The following example configures daylight savings time for New Zealand, starting at midnight on the first Sunday of October and ending at midnight on the third Sunday of March. start=10/1/7;3/22/7;save=1 (New Zealand) Using Star Codes to Activate/Deactivate Services The 900 Series phone accepts star codes to activate or deactivate certain services on the phone.

  • Page 78: Disabling Services

    Chapter 3 Managing Linksys 900 Series IP Phones System Administration • Cancel Block Anonymous Calls—Applies to all extensions. • Blind Transfer (*98) • Prefer G.711u (*017110)—Sets preferred codec to G.711u for next outbound call. • Prefer G.711a (*017111)—Sets preferred codec to G.711a for next outbound call. •...

  • Page 79: Error And Log Reporting

    Chapter 3 Managing Linksys 900 Series IP Phones System Administration Services that can be disabled (or enabled) by the first method include the following: • Block Caller ID (including blocking and unblocking, per call and always) • Block Anonymous Calls •...

  • Page 80: Troubleshooting Faq

    Chapter 3 Managing Linksys 900 Series IP Phones Troubleshooting FAQ Troubleshooting FAQ This section describes some common problems and solutions.If the suggestions provided here do not solve the problem, contact the appropriate technical support department. If you are an end user of LVS products and need technical support, contact the reseller or Internet telephony service provider (ITSP) that supplied the equipment.
  • Page 81 Chapter 3 Managing Linksys 900 Series IP Phones Troubleshooting FAQ Get the current IP address of the phone by pressing Menu, 9, 2. The phone displays the current IP address. If there is no address or the address does not appear correct for your network, restart the phone, the SPA9000, and the router or DHCP server.
  • Page 82 Chapter 3 Managing Linksys 900 Series IP Phones Troubleshooting FAQ Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 3-34...
  • Page 83 C H A P T E R LCD Command Reference Guide This chapter provides a systematic reference for the configuration and monitoring options available from the LCD display of SPA900 Series IP phones. All models provide an LCD display except for the SPA901.

  • Page 84: Chapter 4 Lcd Command Reference Guide

    Chapter 4 LCD Command Reference Guide 1 Directory 1 Directory The directory stores the list of the phone numbers and names. This section describes how to enter and save phone numbers and names into the directory. It includes the following sections: •...

  • Page 85: Speed Dial

    Chapter 4 LCD Command Reference Guide 2 Speed Dial 2 Speed Dial The Speed Dial option allows a single number to be used to automatically dial a telephone, IP address, or URL from the directory. This section provides directions for setting up and using speed dial numbers. To set-up a speed dial entry, press the Menu button and then press 2.

  • Page 86: Answered Calls

    Chapter 4 LCD Command Reference Guide 4 Ring Tone Answered Calls Shortcut: Menu, 3, 2 After selecting this option, the phone displays the call entries in the Answered Call List. The details of the call are displayed, including the name if available, along with the telephone number, the date, and the time of the call.

  • Page 87: Block Caller Id

    Chapter 4 LCD Command Reference Guide 5 Preferences To select the Preferences option, press the Menu button and then press 5 or scroll down to the Preference option, highlight it, and press the select soft key. To select an option from the Preferences menu, press the number of the selection or scroll down to the selection and press the select soft key.

  • Page 88: Dial Assistance

    Chapter 4 LCD Command Reference Guide 6 Call Forward 5.5 Dial Assistance Shortcut: Menu, 5, 5, edit, y/n, ok The Dial Assistance option allows the 900 Series phone to automatically suggest a number on the display based on entries in the directory or call logs. Use the down arrow button to select the number to be dialed. Press dial to complete the call Enable or disable the option by pressing the y/n soft key and press ok.

  • Page 89: Cfwd No Ans Number

    Chapter 4 LCD Command Reference Guide 7 Time/Date To forward all calls to specific telephone number when the phone is busy Press Menu, Press 6, press 2 or scroll down until CFWD Busy Number is highlighted and press the edit soft key. Enter the telephone number to which to forward calls when the phone is busy.

  • Page 90: Network

    Chapter 4 LCD Command Reference Guide 9 Network When the display prompts for the Voice Mail Number, enter the number as if dialing the number. Erase mistaken numbers, one at a time using the delChr soft key. Then press the save button to save the number.

  • Page 91: Host Name

    Chapter 4 LCD Command Reference Guide 9 Network • Receive the address from a DHCP server by enabling DHCP (Option 9.1) • Manually set the address using the Non DHCP IP Address option (Option 9.8) 9.3 Host Name Shortcut: Menu, 9, 3 save The Host Name is set by the administrator.

  • Page 92: Non Dhcp Ip Address

    Chapter 4 LCD Command Reference Guide 9 Network 9.8 Non DHCP IP Address Shortcut: Menu, 9, 8, ip_address , ok To manually set the IP address, press 8 from the Network menu, or scroll down to highlight Non DHCP IP Address and press the select soft key. Then press the edit soft key. The display shows the option to enter an IP address.

  • Page 93: Product Info

    Chapter 4 LCD Command Reference Guide 10 Product Info To change the phone to use a Non DHCP NTP Server 1, press the edit soft key. The display shows the option to enter an IP address. enter the IP Address of the NTP Server1. This IP address is always used by the phone, it is a static IP address.

  • Page 94: Hardware Version

    Chapter 4 LCD Command Reference Guide 11 Status 10.4 Hardware Version Shortcut: Menu, 10, 4, select To view the hardware version, press 4 from the Product Info menu or scroll down to highlight Hardware Version and press the select soft key. 10.5 MAC Address Shortcut: Menu, 10, 5, select To view the MAC address, press 5 from the Product Info menu or scroll down to highlight MAC...

  • Page 95: Ext 1/2/3/4

    Chapter 4 LCD Command Reference Guide 12 Reboot Ext 1/2/3/4 Shortcut: Menu, 11, 2 or 3 or 4 or 5 select To see the settings for an extension, from the Status menu, press 2 for Ext 1, 3 for Ext 2, 4 for Ext 3, and 5 for Ext 4.

  • Page 96: Set Password

    Chapter 4 LCD Command Reference Guide 15 Set Password 15 Set Password Shortcut: Menu, 15, password , ok This option lets the user set a password to protect the phone from unauthorized use. To select this option, press the Menu button and press 15, or scroll down until the selection is highlighted and press the select soft key.
  • Page 97 Chapter 4 LCD Command Reference Guide 18 Language (SPA922, 942, and 962) Dictionaries are currently available for the following languages: • English • Spanish • German, • Dutch • Italian • French • Portuguese • Danish • Swedish • Czech •...
  • Page 98 Chapter 4 LCD Command Reference Guide 18 Language (SPA922, 942, and 962) Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 4-16...
  • Page 99 C H A P T E R SPA900 Series Phone Field Reference This chapter describes the fields within each section of the following administration web server pages: • Info Tab, page 5-1 • System Tab, page 5-5 • SIP Tab, page 5-8 •...

  • Page 100: Chapter 5 Spa900 Serie Phone Field Reference

    Chapter 5 SPA900 Series Phone Field Reference Info Tab System Information Field Description DHCP Indicates if DHCP is enabled. Current IP Displays the current IP address assigned to the 900 Series phone. Host Name Displays the current IP address assigned to the 900 Series phone. Domain Displays the network domain name of the 900 Series phone.

  • Page 101: Phone Status

    Chapter 5 SPA900 Series Phone Field Reference Info Tab Phone Status Field Description Current Time Current date and time of the system; for example, 10/3/2003 16:43:00. Elapsed Time Total time elapsed since the last reboot of the system; for example, 25 days and 18:12:36.

  • Page 102: Line 1/2/3/4/5/6 Status

    Chapter 5 SPA900 Series Phone Field Reference Info Tab Field Description Message Waiting Indicates whether you have new voicemail waiting: Yes or No. This is updated when voicemail notification is received. You can also manually modify it to clear or set the flag.

  • Page 103: Downloaded Ring Tone

    Chapter 5 SPA900 Series Phone Field Reference Info Tab Downloaded Ring Tone Field Description Status Indicates whether the phone is downloading a ring tone (and from where) or if it is idle. Ring Tone 1 Information about the user downloaded ring tone 1: name, size, and time-stamp of the tone.

  • Page 104: System Tab

    Chapter 5 SPA900 Series Phone Field Reference System Tab System Tab This section describes the fields for the following headings on the System tab: • System Configuration, page 5-5 • Internet Connection Type, page 5-6 • Optional Network Configuration, page 5-6 •...

  • Page 105: Static Ip Settings

    Chapter 5 SPA900 Series Phone Field Reference System Tab Static IP Settings Static IP Static IP address of 900 Series phone, which takes effect if DHCP is disabled. The default is 0.0.0.0. NetMask The NetMask used by 900 Series phone when DHCP is disabled. The default is 255.255.255.0.

  • Page 106: Vlan Settings

    Enter the VLAN tag for the VLAN to which the 900 Series IP phone is assigned. This should be the same VLAN to which the SPA9000 is assigned. Enable CDP Enables or disables Cisco Discovery Protocol (CDP. The default is Yes. Linksys 900 Series IP Phone Administrator Guide...

  • Page 107: Sip Tab

    Chapter 5 SPA900 Series Phone Field Reference SIP Tab SIP Tab This section describes the fields for the following headings on the SIP tab: • SIP Parameters, page 5-8 • SIP Timer Values (sec), page 5-10 • Response Status Code Handling, page 5-11 •...
  • Page 108 Chapter 5 SPA900 Series Phone Field Reference SIP Tab Use Compact Header Lets you use compact SIP headers in outbound SIP messages. Select yes or no from the drop-down menu. If set to yes, the 900 Series phone uses compact SIP headers in outbound SIP messages.

  • Page 109: Sip Timer Values (Sec)

    Chapter 5 SPA900 Series Phone Field Reference SIP Tab SIP Timer Values (sec) Field Description SIP T1 RFC 3261 T1 value (RTT estimate), which can range from 0 to 64 seconds. The default is.5. SIP T2 RFC 3261 T2 value (maximum retransmit interval for non-INVITE requests and INVITE responses), which can range from 0 to 64 seconds.

  • Page 110: Response Status Code Handling

    Chapter 5 SPA900 Series Phone Field Reference SIP Tab Reg Retry Intvl Interval to wait before the 900 Series phone retries registration after failing during the last registration. The default is 30. Reg Retry Long Intvl When registration fails with a SIP response code that does not match<Retry Reg RSC>, the 900 Series phone waits for the specified length of time before retrying.

  • Page 111: Rtp Parameters

    Chapter 5 SPA900 Series Phone Field Reference SIP Tab SIT3 RSC SIP response status code to INVITE on which to play the SIT3 Tone. SIT4 RSC SIP response status code to INVITE on which to play the SIT4 Tone. Try Backup RSC SIP response code that retries a backup server for the current request.
  • Page 112 Chapter 5 SPA900 Series Phone Field Reference SIP Tab RTCP Tx Interval Interval for sending out RTCP sender reports on an active connection. It can range from 0 to 255 seconds. During an active connection, the 900 Series phone can be programmed to send out compound RTCP packet on the connection.

  • Page 113: Sdp Payload Types

    Chapter 5 SPA900 Series Phone Field Reference SIP Tab SDP Payload Types The configured dynamic payloads are used for outbound calls only where the 900 Series phone presents the SDP offer. For inbound calls with a SDP offer, 900 Series phone follow the caller dynamic payload type assignments.
  • Page 114 Chapter 5 SPA900 Series Phone Field Reference SIP Tab G726r16 Codec Name G.726-16 codec name used in SDP. The default is G726-16. G726r24 Codec Name G.726-24 codec name used in SDP. The default is G726-24. G726r32 Codec Name G.726-32 codec name used in SDP. The default is G726-32.

  • Page 115: Nat Support Parameters

    Chapter 5 SPA900 Series Phone Field Reference SIP Tab EncapRTP Codec Name EncapRTP codec name for the encapsulating RTP payload type to be used in the rtpmap attribute in the SDP. Both sides must use the same name to interoperate properly.

  • Page 116: Linksys Key System Parameters

    Chapter 5 SPA900 Series Phone Field Reference SIP Tab STUN Test Enable If the STUN Enable feature is enabled and a valid STUN server is available, the 900 Series phone can perform a NAT-type discovery operation when it powers on. It contacts the configured STUN server, and the result of the discovery is reported in a Warning header in all subsequent REGISTER requests.

  • Page 117: Regional Tab

    Chapter 5 SPA900 Series Phone Field Reference Regional Tab Regional Tab This section describes the fields for the following headings on the Regional tab: • Call Progress Tones, page 5-18 • Distinctive Ring Patterns, page 5-20 • Control Timer Values (sec), page 5-21 •...
  • Page 118 Chapter 5 SPA900 Series Phone Field Reference Regional Tab Confirm Tone Brief tone to notify the user that the last input value has been accepted. The default is 600@-16; 1(.25/.25/1). SIT1 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call.

  • Page 119: Distinctive Ring Patterns

    Chapter 5 SPA900 Series Phone Field Reference Regional Tab Distinctive Ring Patterns Field Description Ring1 Cadence Cadence script for distinctive ring 1. The default is 60(2/4). Ring2 Cadence Cadence script for distinctive ring 2. The default is 60(.3/.2, 1/.2,.3/4. Ring3 Cadence Cadence script for distinctive ring 3.

  • Page 120: Control Timer Values (Sec)

    Chapter 5 SPA900 Series Phone Field Reference Regional Tab Control Timer Values (sec) Field Description Reorder Delay Delay after far end hangs up before reorder tone is played. 0 = plays immediately, inf = never plays. Range: 0–255 seconds. The default is 5. Call Back Expires Expiration time in seconds of a call back activation.
  • Page 121 Chapter 5 SPA900 Series Phone Field Reference Regional Tab Call Redial Code Redials the last number called. (Not in PAP2T) The default is *07. Blind Transfer Code Begins a blind transfer of the current call to the extension specified after the activation code.
  • Page 122 Chapter 5 SPA900 Series Phone Field Reference Regional Tab Accept Last Act Code Accepts the last outbound call. It lets the call ring through when do not disturb or call forwarding of all calls are enabled. The default is *64. Accept Last Deact Code Cancels the code to accept the last outbound call.
  • Page 123 Chapter 5 SPA900 Series Phone Field Reference Regional Tab CID Deact Code Disables caller ID generation. The default is *85. CWCID Act Code Enables call waiting, caller ID generation. The default is *25. CWCID Deact Code Disables call waiting, caller ID generation. The default is *45.
  • Page 124 Chapter 5 SPA900 Series Phone Field Reference Regional Tab Media Loopback Code The star code used for enabling media loopback on the phone. The default is *03. Referral Services Codes These codes tell the 900 Series phone what to do when the user places the current call on hold and is listening to the second dial tone.

  • Page 125: Outbound Call Codec Selection Codes

    Chapter 5 SPA900 Series Phone Field Reference Regional Tab Feature Dial Services Codes These codes tell the 900 Series phone what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72|*74|*67|*82, and so forth.
  • Page 126 Chapter 5 SPA900 Series Phone Field Reference Regional Tab Force G711u Code Makes this codec the only codec that can be used for the associated call. The default is *027110. Prefer G711a Code Makes this codec the preferred codec for the associated call. The default is *017111 Force G711a Code Makes this codec the only codec that can be used for the associated call.

  • Page 127: Miscellaneous

    Chapter 5 SPA900 Series Phone Field Reference Regional Tab Miscellaneous Field Description Set Local Date (mm/dd) Sets the local date (mm stands for months and dd stands for days). The year is optional and uses two or four digits. Set Local Time (HH/mm) Sets the local time (hh stands for hours and mm stands for minutes).
  • Page 128 Chapter 5 SPA900 Series Phone Field Reference Regional Tab Enter the rule for calculating daylight saving time; it should include the start, Daylight Saving Time Rule end, and save values. This rule is comprised of three fields. Each field is sep- arated by ;...

  • Page 129: Language Selection

    Chapter 5 SPA900 Series Phone Field Reference Regional Tab Inband DTMF Boost Controls the amount of amplification applied DTMF signals. Choices are 3dB, 6dB, 9dB, 12dB, 15dB, or 18dB. The default is 12dB. Dictionary Server Script Defines the location of the dictionary server, the languages available and the associated dictionary.
  • Page 130 Chapter 5 SPA900 Series Phone Field Reference Regional Tab Caller ID Method The following choices are available: • Bellcore (N.Amer,China)—CID, CIDCW, and VMWI. FSK sent after first ring (same as ETSI FSK sent after first ring) ( polarity reversal or DTAS). •...

  • Page 131: Phone Tab

    Chapter 5 SPA900 Series Phone Field Reference Phone Tab Phone Tab This section describes the fields for the following headings on the Phone tab: General, page 5-32 Line Key 1/2/3/4/5/6, page 5-32 Miscellaneous Line Key Settings, page 5-32 Line Key LED Pattern, page 5-33 Supplementary Services, page 5-34 Ring Tone, page 5-35 Auto Input Gain (dB), page 5-35...

  • Page 132: Miscellaneous Line Key Settings

    Chapter 5 SPA900 Series Phone Field Reference Phone Tab Miscellaneous Line Key Settings Field Description SCA Line ID Mapping Specifies the shared call appearance line ID mapping. Choose Vertical First or Horizontal First. Each LED can hold two calls and the first call on an LED makes it light up.

  • Page 133: Supplementary Services

    Chapter 5 SPA900 Series Phone Field Reference Phone Tab Field Description Remote Ringing LED LED pattern during the Remote Ringing state, where the shared call appearance is in ringing on another station. Not applicable if the call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=d.

  • Page 134: Ring Tone

    Chapter 5 SPA900 Series Phone Field Reference Phone Tab Field Description Block CID (Caller ID) Serv Enable/disable blocking outbound Caller-ID service Secure Call Serv Enable/disable secure-call service CFWD All Serv Enable/disable call-forward-all service CFWD Busy Serv Enable/disable call-forward-on-busy service CFWD On No Answer Serv Enable/disable call-forward-on-no-answer service Paging Serv Enable/disable the paging service...

  • Page 135: Auto Input Gain (Db)

    Chapter 5 SPA900 Series Phone Field Reference Phone Tab Auto Input Gain (dB) Field Description Handset Input Gain The amount of amplification to apply to the audio input signal for the handset. Headset Input Gain The amount of amplification to apply to the audio input signal for the headset. Speakerphone Input Gain The amount of amplification to apply to the audio input signal for the speakerphone.

  • Page 136: Ext 1/2/3/4/5/6 Tab

    Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab Ext 1/2/3/4/5/6 Tab This section describes the fields for the following headings on the Ext 1 and Ext 2 tabs: • General, page 5-36 • Share Line Appearance, page 5-36 •...

  • Page 137: Nat Settings

    Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab NAT Settings Field Description NAT Mapping Enable To use externally mapped IP addresses and SIP/RTP ports in SIP messages, select yes. Otherwise, select no. The default is no. NAT Keep Alive Enable To send the configured NAT keep alive message periodically, select yes.

  • Page 138: Sip Settings

    Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab Jitter Buffer Adjustment Controls how the jitter buffer should be adjusted. Select the appropriate setting: up and down, up only, down only, or disable. The default is up and down. SIP Settings Field Description...
  • Page 139 Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: • none—No logging. •...

  • Page 140: Call Feature Settings

    Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab Referee Bye Delay For the Referee Bye Delay, enter the appropriate period of time in seconds. The default is 0. Refer-To Target Contact To contact the refer-to target, select yes. Otherwise, select no. The default is no.

  • Page 141: Proxy And Registration

    Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab Conference Bridge URL This is the URL used to join into a conference call, generally in the form of the word “conference” or “user@IPaddress:port” Auth Page Password Identifies the password used when the Auth Page parameter is set to Yes. This parameter accepts alphanumeric characters.

  • Page 142: Subscriber Information

    Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab Field Description Register Expires Allow answering inbound calls without successful (dynamic) registration by the unit. If proxy responded to REGISTER with a smaller Expires value, the PAP2T will renew registration based on this smaller value instead of the configured value.

  • Page 143: Audio Configuration

    Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab Use Auth ID To use the authentication ID and password for SIP authentication, select yes. Otherwise, select no to use the user ID and password. The default is no. Auth ID Authentication ID for SIP authentication.
  • Page 144 Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab Silence Threshold Select the appropriate setting for the threshold: high, medium, or low. The default is medium. G729a Enable To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. The default is yes.

  • Page 145: Dial Plan

    Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab DTMF Tx Method Select the method to transmit DTMF signals to the far end: InBand, AVT, INFO, Auto, InBand+INFO, or AVT+INFO. InBand sends DTMF using the audio path. AVT sends DTMF as AVT events. INFO uses the SIP INFO method. Auto uses InBand or AVT based on the outcome of codec negotiation.
  • Page 146 Chapter 5 SPA900 Series Phone Field Reference Ext 1/2/3/4/5/6 Tab Field Description Dial Plan Dial plan script for this line. The dial plan syntax is expanded in the SPA3102 to allow the designation of three parameters to be used with a specific gateway: •...

  • Page 147: Call Forward

    Chapter 5 SPA900 Series Phone Field Reference User Tab User Tab This section describes the fields for the following headings on the User 1 and User 2 tabs: • Call Forward, page 5-47 • Speed Dial, page 5-48 • Supplementary Services, page 5-48 •...
  • Page 148 Chapter 5 SPA900 Series Phone Field Reference User Tab Speed Dial Field Description Speed Dial 2/3/4/5/6/7/8/9 Target phone number (or URL) assigned to speed dial 2, 3, 4, 5, 6, 7, 8, or 9. The default is blank. Supplementary Services The 900 Series phone provides native support of a large set of enhanced or supplementary services.

  • Page 149: Audio Volume

    Chapter 5 SPA900 Series Phone Field Reference User Tab Field Description Time Format Toggles the LCD display between a 12-hour and 24-hour clock. Date Format Changes the order in which month and day are displayed. Miss Call Shortcut Enables or disables the display of missed calls on the LCD display. Accept Media Loopback Determines how the media loopback request is enabled.
  • Page 150 Chapter 5 SPA900 Series Phone Field Reference User Tab Linksys 900 Series IP Phone Administrator Guide Document Version 3.0 5-52...
  • Page 151 A P P E N D I X Acronyms Analog To Digital Converter Anonymous Call B2BUA Back to Back User Agent Bool Boolean Values. Specified as “yes” and “no”, or “1” and “0” in the profile Certificate Authority CPE Alert Signal Call Detail Record Caller ID CIDCW...
  • Page 152 Appendix A Acronyms Gateway International Telecommunication Union HTML Hypertext Markup Language HTTP Hypertext Transfer Protocol HTTPS HTTP over SSL ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol ILEC Incumbent Local Exchange Carrier Internet Protocol Internet Service Provider ITSP IP Telephony Service Provider Interactive Voice Response Local Area Network...
  • Page 153 Appendix A Acronyms SDRAM Synchronous DRAM seconds Session Initiation Protocol Shared line appearance SLIC Subscriber Line Interface Circuit Service Provider Linksys Phone Adaptor Secure Socket Layer TFTP Trivial File Transfer Protocol Transmission Control Protocol User Agent Micro-controller User Datagram Protocol Uniform Resource Locator Voicemail VMWI...
  • Page 154 Appendix A Acronyms Linksys 900 Series IP Phone Administrator Guide Document Version 3.0...
  • Page 155 A P P E N D I X Glossary ACD (Automatic Call Distribution)—A switching system designed to allocate incoming calls to certain positions or agents in the order received and to hold calls not ready to be handled (often with a recorded announcement).
  • Page 156 Appendix B Glossary Dedicated Access Line (DAL)—Provided by the local exchange carrier. An access line from the customer’s telephone equipment directly to the long-distance company’s switch or POP. Demarcation point—This is where the LEC ownership and responsibility (wiring, equipment) ends and the customer’s responsibilities begin.
  • Page 157 I N D E X Block CID Act Code 4-24 Block CID Deact Code 4-24 Accept Last Act Code 4-24 Block CID Per Call Act Code 4-24 Accept Last Deact Code 4-24 Block CID Per Call Deact Code 4-24 accessing IVR 2-15 Block CID Setting parameter 4-50...
  • Page 158 Index Call 1 State static gateway IP address 2-17 Call 1 Tone WAN IP address 2-17 Call 1 Type CID Act Code 4-24 Call Back Act Code 4-23 CID Deact Code 4-25 Call Back Busy Act Code Client Certificate 4-23 Call Back Deact Code Conference Tone 4-23...
  • Page 159 Index DND Act Code EXT RTP Port Min 4-24 4-18 DND Deact Code EXT SIP Port parameter 4-24 4-40 DND Setting parameter 4-50 DNS Query Mode DNS server check Factory 2-18 2-17 factory defaults 2-17 resetting DNS Server Order parameter 2-18 user DNS SRV Auto Prefix parameter...
  • Page 160 Index G726-40 Enable Interdigit Short Timer 4-47 4-22 G726r16 Codec Name interdigit timers 4-15 3-22 G726r16 Dynamic Payload 4-15 intersequence tones 3-22 G726r24 Codec Name 4-15, 4-16 INVITE Expires 4-11 G726r24 Dynamic Payload 4-15 G726r32 Codec Name accessing 4-16 2-15 G726r40 4-15 features depend on configuration...
  • Page 161 Index Message Waiting XML file 2-15 Mini Certificate parameter Password 4-45 4-44 MOH Server 4-42 password multicast address 2-15, 2-18 check pause, in dial plans 2-17 3-22 plain-text file 2-17 MWI Dial Tone 4-20 profile 2-15 Prefer G711a Code 4-28 Prefer G711u Code 4-27 Prefer G723 Code...
  • Page 162 Index Ring8 Cadence 4-21 Ring Back Tone 4-19 Real-Time Protocol 1-11 RTCP Tx Interval 4-14 reboot 2-18 RTP Bytes Recv parameter Referee Bye Delay 4-42 RTP Bytes Sent parameter Referor Bye Delay 4-41 RTP CoS Value 4-39 Referral Services Codes 4-26 RTP Log Intvl parameter 4-41...
  • Page 163 Index Set Local Time (HH/mm) Speed Dial 2/3/4/5/6/7/8/9 parameter 4-29 4-50 short interdigit timer Speed Dial Act Code 3-22 4-25 Silence Supp Enable 4-46 SRTP Private Key parameter 4-45 Silence Threshold 4-46 static gateway IP address SIP 100REL Enable check 4-40 2-17 SIP Accept Language...
  • Page 164 Index Use DNS SRV parameter 4-44 Use OB Proxy In Dialog parameter 4-43 Use Outbound Proxy parameter 4-43 Use Pref Codec Only 4-46 User account name 2-12 user agent 1-10 user factory defaults 2-18 User ID 4-44 User Password VMWI Refresh Intvl 4-22 voice codecs WAN IP address...

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