Appendix A Troubleshooting; Technical Support; Problems And Solutions - Honeywell HNVE1 Reference Manual

Troubleshooting

Technical Support

Problems and Solutions

Symptom
• The power cord
insulation is damaged.
• The power cord, the
connectors, or the
power plug are hot
when used.
• The power cord gets
warm or hot if bent or
pulled when used.
Document 800-04195 Rev B
11/09
Prior to calling Honeywell technical support, refer to the following topics for possible
solutions to problems with your HNVE1. To contact the Honeywell Video Systems
technical support team, call 1-800-796-2288 (North America only) or send an e-mail to
HVSsupport@honeywell.com.
Any equipment returned to Honeywell Video Systems for warranty or service repair must
have a Return Merchandise Authorization (RMA) number. The RMA number must be
clearly marked on all return packages and internal paperwork.
This appendix lists some common symptoms and provides possible causes and
solutions.
Table A-1 Troubleshooting Solutions
Possible Cause
The power cord, the connectors, or the
power plug are damaged.
Warning! If you continue to
use it, a fire or an electric shock may
occur.
Possible Solution
Unplug the power plug immediately
and get a qualified service person to
address the problem.
A
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