Cisco 15454-TCC - Network Processor Card Operation Manual page 38

Obtaining Technical Assistance
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case.
P1 and P2 level problems are defined as follows:
•
•
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The toll-free Optical Networking Assistance number is 1-877-323-7368.
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
About This Manual
November 2001