Cisco 7975G Software Manual page 205

Model Information, Status, and Statistics
Message
Trust List update failed
Trust List updated
Version error
XmlDefault
corresponding to the
phone device name
Description
The CTL and ITL files are installed
on the phone, and it failed to update
the new files.
The CTL file, the ITL file, or both
files are updated.
The name of the phone load file is
incorrect.
Name of the configuration file.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco Unified
Status Messages Screen
Possible explanation and action
Phone has CTL and ITL files installed and
it failed to update the new CTL and ITL
files.
Possible reasons for failure:
• Network failure.
• TFTP server was down.
• The new security token used to sign
CTL file and the TFTP certificate used
to sign ITL file are introduced, but are
not available in the current CTL and
ITL files in the phone.
• Internal phone failure.
Possible solutions:
• Check the network connectivity.
• Check if the TFTP server is active and
functioning normally.
• If the Trust Verification Service (TVS)
server is supported on Cisco Unified
Communications Manager, check if
the TVS server is active and
functioning normally.
• Verify if the security token and the
TFTP server are valid.
• Manually delete the CTL and ITL files
if all the above solutions fail, and reset
the phone.
None. This message is informational only.
For more information about the Trust List,
see the Cisco Unified Communications
Manager Security Guide.
Make sure that the phone load file has the
correct name.
None. This is an informational message
indicating the name of the configuration file
for the phone.
Communications Manager 9.0 (SCCP and SIP)
185