Page 1 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP) Cisco Unified IP Phones 7970G/7971G-GE Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100...
Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
Page 3 The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7970G/7971G-GE Copyright © 2006 Cisco Systems, Inc. All rights reserved.
Page 5: Table Of Contents
C H A P T E R Understanding the Cisco Unified IP Phones 7970G/7971G-GE What Networking Protocols Are Used? Understanding the SIP Protocol Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 6 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Phone Power Guidelines Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 7 Cisco Unified CallManager Configuration Safety Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components Network and Access Ports Handset Speakerphone Headset Audio Quality Subjective to the User Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 8 Line Settings Menu 4-20 Call Preferences Menu 4-21 HTTP Configuration Menu 4-23 Locale Configuration Menu 4-25 NTP Configuration Menu 4-26 UI Configuration Menu 4-26 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones viii OL-11524-01...
Page 9 C H A P T E R Customizing and Modifying Configuration Files Creating Custom Phone Rings Ringlist.xml File Format Requirements PCM File Requirements for Custom Ring Types Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 10 Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device Information Network Configuration Network Statistics 8-11 Device Logs 8-14 Streaming Statistics 8-15 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 11 General Troubleshooting Tips 9-15 Resetting or Restoring the Cisco Unified IP Phone 9-17 Performing a Basic Reset 9-18 Performing a Factory Reset 9-19 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 12 Installing the Cisco Unified CallManager Locale Installer Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 13 Contents N D E X Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xiii OL-11524-01...
Page 14 Contents Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 15: Preface
Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7970 Series on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones.
Page 16: Organization
Appendix A, “Providing Information to Users Via Provides suggestions for setting up a website for a Website” providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 17: Related Documentation
• Cisco Unified CallManager Serviceability Administration Guide Cisco Unified CallManager Serviceability System Guide • Cisco Unified CallManager Features and Services Guide • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xvii OL-11524-01...
Page 18: Obtaining Documentation
HTML documentation and some of the PDF files found on the Cisco website at this URL: http://www.cisco.com/univercd/home/home.htm Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xviii OL-11524-01...
Page 19: Ordering Documentation
Report security vulnerabilities in Cisco products • Obtain assistance with security incidents that involve Cisco products • • Register to receive security information from Cisco Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 20: Reporting Security Problems In Cisco Products
PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.h Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 21: Product Alerts And Field Notices
Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 22: Cisco Technical Support & Documentation Website
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxii...
Page 23: Submitting A Service Request
Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxiii OL-11524-01...
Page 24: Obtaining Additional Publications And Information
You can subscribe to Packet magazine at this URL: http://www.cisco.com/packet Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxiv OL-11524-01...
Page 25: Document Conventions
Elements in square brackets are optional. { x | y | z } Alternative keywords are grouped in braces and separated by vertical bars. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 26 Means reader be careful. In this situation, you might do something that could Caution result in equipment damage or loss of data. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxvi OL-11524-01...
Page 27 Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxvii OL-11524-01...
Page 28 Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxviii OL-11524-01...
Page 29 Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxix OL-11524-01...
Page 30 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 31 GUARDE ESTAS INSTRUÇÕES Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxxi OL-11524-01...
Page 32 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxxii OL-11524-01...
Page 33 Preface Document Conventions Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxxiii OL-11524-01...
Page 34 Preface Document Conventions Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones xxxiv OL-11524-01...
Page 35: An Overview Of The Cisco Unified Ip Phone
What Features are Supported on the Cisco • Unified IP Phones 7970G/7971G-GE?, page 1-9 Understanding Security Features for Cisco Unified IP Phones, page 1-12 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 36: Understanding The Cisco Unified Ip Phones 7970G/7971G-Ge
Unified IP Phones 7970G/7971G-GE Figure 1-1 shows the main components of the Cisco Unified IP Phones 7970G/7971G-GE. Figure 1-1 Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 37 Opens/closes the Directories menu. Use it to access call logs and directories. Help button Activates the Help menu. Settings button Opens/closes the Settings menu. Use it to change touchscreen and ring settings. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 38 Each activates a softkey option (displayed on your phone screen). 16 Handset light strip Indicates an incoming call or new voice message. 17 Touchscreen Shows phone features. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 39: What Networking Protocols Are Used
TFTP network parameters. server IP address as the option value. For additional supported DCHP configurations, refer to Cisco Unified CallManager System Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 40 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 41 When security is implemented, Cisco Security (TLS) securing and authenticating Unified IP Phones use the TLS communications. protocol when securely registering with Cisco Unified CallManager. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 42: Understanding The Sip Protocol
Signaling allows call information to be carried across network boundaries. Session management provides the ability to control the attributes of an end-to-end call. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 43: What Features Are Supported On The Cisco Unified Ip Phones 7970G/7971G-Ge
IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 44: Configuring Telephony Features
Help > This Page from the main menu bar. You can access the complete Cisco Unified CallManager documentation suite at this location: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-10 OL-11524-01...
Page 45: Configuring Network Parameters Using The Cisco Unified Ip Phone
For a summary of some of the key information that phone users need their system administrators to provide, see Appendix A, “Providing Information to Users Via a Website.” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-11 OL-11524-01...
Page 46: Understanding Security Features For Cisco Unified Ip Phones
1-21. Identifying phone calls for which security is See the “Identifying Encrypted and Authenticated implemented Phone Calls” section on page 1-17. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-12 OL-11524-01...
Page 47 Guide. Deleting the CTL file from the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-17. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-13 OL-11524-01...
Page 48: Overview Of Supported Security Features
Most security features are available only if a certificate trust list (CTL) is installed Note on the phone. For more information about the CTL, refer to Cisco Unified CallManager Security Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-14 OL-11524-01...
Page 49 Includes creating a media master key pair for the devices, delivering the keys to the devices, and securing the delivery of the keys while the keys are in transport. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-15 OL-11524-01...
Page 50 See the “Supporting 802.1X Authentication on Cisco Unified IP Phones” section on page 1-18 for more information. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-16 OL-11524-01...
Page 51: Understanding Security Profiles
LCD screen changes to the following icon: Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-17...
Page 52: Supporting 802.1X Authentication On Cisco Unified Ip Phones
EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone, may pass through EAPOL messages to the 802.1X authenticator in Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-18...
Page 53: Required Network Components
See the “802.1X Authentication and Status” section on page 4-42 for more information. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-19 OL-11524-01...
Page 54 MD5 shared secret is deleted. See the “802.1X Authentication and Status” section on page 4-42 more information. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-20 OL-11524-01...
Page 55: Security Restrictions
Cisco Unified IP Phones to your network: Configuring Cisco Unified IP Phones in Cisco Unified CallManager, • page 1-22 Installing Cisco Unified IP Phones, page 1-26 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-21 OL-11524-01...
Page 56: Configuring Cisco Unified Ip Phones In Cisco Unified Callmanager
Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-22 OL-11524-01...
Page 57 Privacy button to meet Phone Button Template user needs. Configuration chapter. See the “Modifying Phone Button Templates” section on page 5-15. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-23 OL-11524-01...
Page 58 Call Forwarding and Pickup (if • used) See the “Telephony Features Available for the Phone” Voice Messaging (if used) • section on page 5-2. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-24 OL-11524-01...
Page 59 URL. Guide, Cisco Unified IP Phone Configuration chapter, “Adding a Cisco Unified IP Phone Service to a Phone Button” section. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-25 OL-11524-01...
Page 60: Installing Cisco Unified Ip Phones
The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting the phone handset, cables, and other accessories. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-26 OL-11524-01...
Page 61: Cisco Unified Callmanager
Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-27 OL-11524-01...
Page 62 3. Monitor the Phone Startup Process. Verifies that phone is See the “Verifying the configured properly. Phone Startup Process” section on page 3-15. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-28 OL-11524-01...
Page 63 Information to Users Via a configure their phone options. successfully use their Cisco Website” section on Unified IP Phones. page A-1. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-29 OL-11524-01...
Page 64 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 1-30 OL-11524-01...
Page 65 Providing Power to the Phone, page 2-4 • Understanding Phone Configuration Files, page 2-8 • Understanding the Phone Startup Process, page 2-9 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 66: Understanding Interactions With Other Cisco Unified Ip Communications Products
Firmware for phones • Authentication and encryption (if configured for the telephony system) • Configuration file and CTL file, via TFTP service • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 67: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network
IP address might not be available to assign the phone to the same subnet as other devices connect to the same port. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 68: Providing Power To The Phone
• Phone Power Consumption and Display Brightness, page 2-5 • Power Outage, page 2-7 • Obtaining Additional Information about Power, page 2-7 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 69: Power Guidelines
Power consumption values shown in the table include power losses in the cable Note that connects the phone to the switch. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 70 Brightness control (Settings > User Preferences > Brightness) will not allow you to set the brightness to the maximum value. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 71: Power Outage
PoE Power Solutions http://www.cisco.com/en/US/netsol/ ns340/ns394/ns147/ns412/networking _solutions_package.html Cisco Catalyst Switches http://www.cisco.com/univercd/cc/td/ doc/product/lan/index.htm Integrated Service Routers http://www.cisco.com/en/US/products /hw/routers/index.html Cisco IOS Software http://www.cisco.com/en/US/products /sw/iosswrel/products_ios_cisco_ios_ software_category_home.html Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 72: Understanding Phone Configuration Files
If the phone has registered before, the phone will access the configuration file named SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 73: Sip Dial Rules
Table 2-4. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 74 If you are not using DHCP in Menu, page 4-7. your network, you must assign static IP addresses Resolving Startup • to each phone locally. Problems, page 9-2. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-10 OL-11524-01...
Page 75 It also contains Security Guide the certificates necessary for establishing a secure connection between the phone and Cisco Unified CallManager. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-11 OL-11524-01...
Page 76 Cisco Unified CallManager. In this case, the phone must be manually added to the Cisco Unified CallManager database. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-12 OL-11524-01...
Page 77: Adding Phones To The Cisco Unified Callmanager Database
DNs for the device Using the Cisco Unified Requires phones to be added CallManager Administration individually Using BAT Allows for simultaneous registration of multiple phones Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-13 OL-11524-01...
Page 78: Adding Phones With Auto-Registration
Adding Phones with Auto-Registration and TAPS, page 2-15 • Adding Phones with Cisco Unified CallManager Administration, page 2-16 • Adding Phones with BAT, page 2-16 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-14 OL-11524-01...
Page 79: Adding Phones With Auto-Registration And Taps
Adding Phones with Auto-Registration, page 2-14 • Adding Phones with Cisco Unified CallManager Administration, page 2-16 • Adding Phones with BAT, page 2-16 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-15 OL-11524-01...
Page 80: Adding Phones With Cisco Unified Callmanager Administration
For information about determining a MAC address, see the “Determining the MAC Address of a Cisco Unified IP Phone” section on page 2-20. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-16 OL-11524-01...
Page 81: Using Cisco Unified Ip Phones With Different Protocols
Converting an In-Use Phone from SIP to SCCP, page 2-19 • Deploying a Phone in an SCCP and SIP Environment, page 2-19 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-17 OL-11524-01...
Page 82: Converting A New Phone From Sccp To Sip
CallManager Administration, choose Bulk Administration > Phones > Migrate Phones > SCCP to SIP. For detailed information, refer to the “Migrating Phones” chapter Cisco Unified CallManager Bulk Administration Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-18 OL-11524-01...
Page 83: Converting An In-Use Phone From Sip To Sccp
To do so, from Cisco Unified CallManager Administration, choose System > Enterprise Parameters. Install the phones. Change the auto_registration_protocol parameter to SIP. Auto-register the SIP phones. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-19 OL-11524-01...
Page 84: Determining The Mac Address Of A Cisco Unified Ip Phone
• hyperlink. For information about accessing the web page, see the “Accessing the Web Page for a Phone” section on page 8-2. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 2-20 OL-11524-01...
Page 85 For more information, see Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 86: Before You Begin
Cisco Unified CallManager application to ensure that Cisco Unified CallManager is set up properly to manage the phone and to properly route and process calls. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 87: Before You Begin
Only trained and qualified personnel should be allowed to install, replace, or Warning service this equipment. Ultimate disposal of this product should be handled according to all national Warning laws and regulations. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 88: Safety
The device is designed to work with TN power systems. Warning The plug-socket combination must be accessible at all times because it serves Warning as the main disconnecting device. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 89: Understanding The Cisco Unified Ip Phone 7970G/7971G-Ge Components
The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 90: Understanding The Cisco Unified Ip Phone 7970G/7971G-Ge Components
This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
Page 91: Speakerphone
Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
Page 92: Using External Devices With Your Cisco Unified Ip Phone
In European Union countries, use only external speakers, microphones, and Caution headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 93: Installing The Cisco Unified Ip Phone
Connect the power supply to Optional. See the “Providing Power to the the Cisco DC Adapter port. Phone” section on page 2-4. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 94: Network And Access Ports
10/100 PC port (Cisco Unified IP Phone 7970) or the 10/100/1000 PC port (Cisco Unified IP Phone 7971G-GE). Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 3-10 OL-11524-01...
Page 95 Handset port Power cable with AC wall plug Headset port Network port (1000 appears on the Cisco Unified IP Phone 7971G-GE only) Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 3-11 OL-11524-01...
Page 96: Adjusting The Placement Of The Cisco Unified Ip Phone
LCD screen, follow these steps: Procedure Push in the footstand adjustment button. Step 1 Step 2 Adjust the footstand to the desired height. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 3-12 OL-11524-01...
Page 97: Adjusting The Placement Of The Cisco Unified Ip Phone
Figure 3-2 below. Figure 3-2 Connecting a Cable Lock to the Cisco Unified IP Phone 7970G/7971G-GE Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 3-13 OL-11524-01...
Page 98: Mounting The Phone To The Wall
Adjusting the Placement of the Cisco Unified IP Phone Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit.
Page 99: Verifying The Phone Startup Process
3 seconds or the phone launches its secondary load instead of its primary load.) – Mute. Speaker. – Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 3-15 OL-11524-01...
Page 100: Verifying The Phone Startup Process
If this message appears, the phone start up again and repeats step 1 through step 4 above. Configuring IP. – Updating CTL. – Updating Locale. – Configuring CM List. – Registering. – Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 3-16 OL-11524-01...
Page 101: Configuring Startup Network Settings
These features establish and maintain authenticated communication streams between the phone and the Cisco Unified CallManager server, and digitally sign files before they are delivered. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 3-17 OL-11524-01...
Page 102: Configuring Security On The Cisco Unified Ip Phone
Depending on how you have configured the CAPF, this procedure installs an LSC, Note updates an existing LSC, or removes an existing LSC. To configure an LSC on the phone, perform the following steps. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 3-18 OL-11524-01...
Page 103 Model Information and ensuring that the LSC setting shows Installed. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-12 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 3-19 OL-11524-01...
Page 104 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 3-20 OL-11524-01...
Page 105: Configuring Settings On The Cisco Unified Ip Phone
Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 • Security Configuration Menu, page 4-37 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 106: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone
Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 • Security Configuration Menu, page 4-37 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 107: Displaying A Configuration Menu
Press the menu name on the touchscreen. • To display a sub-menu, repeat Step Step 3 To exit a menu, press the Exit softkey. Step 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 108: Unlocking And Locking Options
• Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 109: Unlocking And Locking Options
Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 • Security Configuration Menu, page 4-37 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 110: Overview Of Options Configurable From A Phone
TFTP server to use instead of the one assigned by DHCP. VLAN settings Allow you to change the administrative Admin. VLAN ID VLAN used by the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 111: Network Configuration Menu
Yes, or No softkeys for changing network configuration options appear only if options are unlocked. For information about the keys you can use to edit options, see the “Editing Values” section on page 4-5. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 112: Network Configuration Menu
Edit softkey, and then enter a Mask and Default Router options in this new IP Address. table. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 113: Network Configuration Menu
Cisco Unified CallManager Security Guide. For information about unlocking the CTL file, see the “Security Configuration Menu” section on page 4-37. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 114 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-10 OL-11524-01...
Page 115 Admin VLAN setting. Overrides the value specified by the Operation VLAN ID option. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-11 OL-11524-01...
Page 116 Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-12 OL-11524-01...
Page 117 If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-13 OL-11524-01...
Page 118 Edit softkey, and then enter a new PC VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-14 OL-11524-01...
Page 119: Device Configuration Menu
For instructions about how to access the Device Configuration menu and its sub-menus, see the “Displaying a Configuration Menu” section on page 4-3. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-15 OL-11524-01...
Page 120: Device Configuration Menu
Cisco Unified CallManager server to which the phone switches if the current server becomes unavailable Blank No current connection to this Cisco Unified CallManager server Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-16 OL-11524-01...
Page 121 Unified CallManager is authenticated and encrypted. For more information about (Encryption icon) authentication and encryption, refer to Cisco Unified CallManager Security Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-17 OL-11524-01...
Page 122: Sip Configuration Menu
This value will always be set to null. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-18 OL-11524-01...
Page 123: Sip General Configuration Menu
5060. NAT Enabled Displays if Network Address Translation Display only—cannot (NAT) is enabled. This value will always be configure. set to false. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-19 OL-11524-01...
Page 124: Line Settings Menu
Displays the name used by the phone for Use Cisco Unified authentication if a registration is challenged CallManager Administration by the call control server during to modify. initialization. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-20 OL-11524-01...
Page 125: Device Configuration Menu
The Call Preferences menu displays settings that relate to the settings for the call preferences on the phone. Table 4-7 describes the options in this menu. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-21 OL-11524-01...
Page 126: Call Preferences Menu
Call Logs BLF Enabled Indicates whether BLF for call logs is Use Cisco Unified enabled (Yes) or disabled (No) for the CallManager Administration. phone. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-22 OL-11524-01...
Page 127: Http Configuration Menu
URL of the server from which the Use Cisco Unified CallManager phone obtains Cisco Unified IP Phone Administration to modify > Device > services. Phone > Phone Configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-23 OL-11524-01...
Page 128: Http Configuration Menu
Administration to modify > Device > before the XML service specified in the Phone > Phone Configuration. Idle URL option is activated. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-24 OL-11524-01...
Page 129: Locale Configuration Menu
Menu to view information on NTP Display only—Cannot configure. Configuration server and mode configuration. For more information, see Configuration Menu, page 4-26. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-25 OL-11524-01...
Page 130: Ntp Configuration Menu
The UI Configuration menu displays information that relates to user interface options for the phone. Table 4-11 describes the options on this menu. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-26 OL-11524-01...
Page 131: Ui Configuration Menu
When this option is enabled, the phone shifts the call focus to the line with the most recent incoming call. Default: Disabled Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-27 OL-11524-01...
Page 132: Media Configuration Menu
Use Cisco Unified CallManager Enabled participate in video calls when Administration > Device > Phone > connected to an appropriately equipped Phone Configuration. computer. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-28 OL-11524-01...
Page 133: Media Configuration Menu
Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-29 OL-11524-01...
Page 134 Range: 0 percent (no tone) to 100 percent (same level as current volume setting on the phone). Default: 100 See also: Recording Tone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-30 OL-11524-01...
Page 135 For some Network Locales that Note use a complex cadence, this setting applies only to the first beep tone. See also: Recording Tone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-31 OL-11524-01...
Page 136: Power Save Configuration Menu
Indicates whether the LCD screen Use Cisco Unified CallManager Incoming Call automatically illuminates when a call is Administration > Device > Phone > received. Phone Configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-32 OL-11524-01...
Page 137: Ethernet Configuration Menu
Settings menu. For information about the security options on that menu, see the see the “Security Configuration Menu” section on page 4-37. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-33 OL-11524-01...
Page 138: Security Configuration Menu
Indicates whether web access is Use Cisco Unified CallManager Enabled enabled (Yes) or disabled (No) for the Administration > Device > Phone > phone. Phone Configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-34 OL-11524-01...
Page 139: Qos Configuration Menu
Network Configuration The Network Configuration menu displays device-specific network configuration settings on the phone Table 4-17 describes the options in this menu. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-35 OL-11524-01...
Page 140: Network Configuration
The Load Server option does not provide management of the process and of the files, such as file transfer, compression, deletion, and so Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-36 OL-11524-01...
Page 141 The phone also has a Security Configuration menu that you access from the Note Device menu. For information about the security options on that menu, see the “Security Configuration Menu” section on page 4-33. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-37 OL-11524-01...
Page 142: Ctl File Screen
CAPF that the phone uses. refer to the “Using the Certificate Authority Proxy Function” section in Cisco Unified CallManager Security Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-38 OL-11524-01...
Page 143: Ctl File Screen
• this option indicates that the CTL file is locked. An unlocked padlock icon • indicates that the CTL file is unlocked. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-39 OL-11524-01...
Page 144 If a password is configured on the phone, you must enter a password after Note pressing **#. Highlight the CTL option. Step 2 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-40 OL-11524-01...
Page 145: Trust List Screen
Cisco CTL Client” section in Cisco Cisco Unified CallManager Unified CallManager Security Guide. Administration. Also displays a certificate icon if a certificate is installed for this server. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-41 OL-11524-01...
Page 146: X Authentication And Status
You can access these menu by pressing the Settings button and choosing Security Configuration > 802.1X Authentication and Security Configuration > 802.1X Authentication Status. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-42 OL-11524-01...
Page 147 Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-43 OL-11524-01...
Page 148 • in progress Authenticated—Authentication • successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 4-44 OL-11524-01...
Page 149 • Adding Users to Cisco Unified CallManager, page 5-17 • Specifying Options that Appear on the User Options Web Pages, page 5-18 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 150: C H A P T E R 5 Configuring Features, Templates, Services, And Users
Anonymous Call Allows a user to reject calls from Refer to the Cisco Unified Block anonymous callers. CallManager Administration Guide, “SIP Profile Configuration” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 151 (the phone that is being barged). This mode uses the Barge softkey. Shared conference bridge. This mode • uses the cBarge softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 152 Cisco Unified CallManager • Administration Guide, “Configuring Directory Numbers” chapter. Cisco Unified CallManager • System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 153 (See also “Group call pickup” and “Other “Pickup Group group pickup” in this table.) Configuration” chapter. Cisco Unified CallManager • System Guide, “Call Pickup” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 154 Cisco Unified CallManager • System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified CallManager • Features and Services Guide, Cisco Call Back chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 155 Pickup” and “Other group pickup” in this Administration Guide, table.) “Pickup Group Configuration” chapter Cisco Unified CallManager • System Guide, “Call Pickup” chapter Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 156 Administration Guide, “Message Waiting Configuration” chapter. Cisco Unified CallManager • System Guide, “Voice Mail Connectivity to Cisco Unified CallManager” chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 157 CallManager Features and logs, speed-dials, and corporate directories. Services Guide, “Presence” The Busy Lamp Field (BLF) for the DN chapter. displays the call state. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 158 “Quality Report Tool” chapter Redial Allows a user to call the most recently Requires no configuration. dialed phone number by pressing a softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 5-10 OL-11524-01...
Page 159 CallManager System Guide, user to share a phone number with a “Cisco Unified IP Phones” coworker. chapter. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 5-11 OL-11524-01...
Page 160 To provide this feature, you must /td/doc/product/voice/vpdd/cdd/5_ implement the Display URI, which includes 0/index.htm configuring the length of time that illumination remains disabled. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 5-12 OL-11524-01...
Page 161: Configuring Corporate Directories And Personal Directories
To support this feature, you must provide the user with software to configure the personal directory. See the “Configuring Personal Directory” section on page 5-14 for more information. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 5-13 OL-11524-01...
Page 162: Configuring Corporate Directories
To configure Personal Directory from a web browsers, users must access their User Options web pages. You must provide users with a URL and login information. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 5-14 OL-11524-01...
Page 163: Modifying Phone Button Templates
You can also modify a nonstandard softkey template. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 5-15 OL-11524-01...
Page 164: Setting Up Services
To set up these services, choose Feature > Cisco IP Phone Services from Cisco Unified CallManager Administration. Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 5-16 OL-11524-01...
Page 165: Adding Users To Cisco Unified Callmanager
From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7970 Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 5-17 OL-11524-01...
Page 166: Giving Users Access To The User Options Web Pages
Value drop-down list for the parameter: True—Option appears on the User Options web pages (default). False—Option does not appear on the User Options web pages. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 5-18 OL-11524-01...
Page 167: Customizing And Modifying Configuration Files
Server File Upload page. Refer to Cisco IP Telephony Platform Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified CallManager server. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 168: Chapter 6 Customizing The Cisco Unified Ip Phone
Ringlist.xml File Format Requirements, page 6-3 • PCM File Requirements for Custom Ring Types, page 6-4 • Configuring a Custom Phone Ring, page 6-4 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 169: Ringlist.xml File Format Requirements
This example shows a Ringlist.xml file that defines two phone ring types: <CiscoIPPhoneRingList> <Ring> <DisplayName>Analog Synth 1</DisplayName> <FileName>Analog1.raw</FileName> </Ring> <Ring> <DisplayName>Analog Synth 2</DisplayName> <FileName>Analog2.raw</FileName> </Ring> </CiscoIPPhoneRingList> Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 170: Pcm File Requirements For Custom Ring Types
“Ringlist.xml File Format Step 3 Requirements” section on page 6-3 for information about how to format this file and for a sample Ringlist.xml file. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 171: Creating Custom Background Images
If you are manually creating the directory structure and the List.xml file, you must ensure that the directories and files can be accessed by the user\CCMService, which is used by the TFTP service. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 172: Png File Requirements For Custom Background Images
Thumbnail image—Version that appears on the Background Images screen from which users can select an image. Must be 25% of the size of the full size image. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 173: Configuring A Custom Background Image
Step 2 Cisco Unified CallManager in the cluster. For more information, see the “Software Upgrades” chapter in the Cisco IP Telephony Platform Administration Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 174: Configuring Wideband Headset Codec
G.711. This occurs regardless of whether the user has enabled a wideband headset, but if the headset is enabled, the headset user may notice Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 175: Configuring The Idle Display
Configuring the idle display consists of these general steps. Formatting an image for display on the phone. Configure Cisco Unified CallManager to display the image on the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 176 To see these settings, choose Settings > Device Configuration and scroll to the Idle URL and the Idle URL Time parameters. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 6-10 OL-11524-01...
Page 177: Automatically Disabling The Cisco Unified Ip Phone Touchscreen
You can view the display settings for a phone from the Power Save Configuration menu on the phone. For more information, see the “Power Save Configuration Menu” section on page 4-32. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 6-11 OL-11524-01...
Page 178 If Display On Time is 0:00 and the display on Note duration is blank (or 24:00), the display will remain on continuously. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 6-12 OL-11524-01...
Page 179 The default value is 0:30. Display On When Disable/enable automatic illumination of the LCD screen Incoming Call when a call is received. Default: Disabled Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 6-13 OL-11524-01...
Page 180: Unified Ip Phone
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 6-14 OL-11524-01...
Page 181: Model Information Screen
Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.” For more information about troubleshooting the Cisco Unified IP Phones 7970G/7971G-GE, see Chapter 9, “Troubleshooting and Maintenance.” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 182: Status Menu
Unified CallManager Security Guide. displays No. (If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 183: Status Messages Screen
7-15. To display the Status menu, press the Settings button and then select Status. To exit the Status menu, press the Exit softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 184: Status Messages Screen
Select Status Messages. Step 3 To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 185 TFTP server. CFG TFTP Size Error The configuration file is too Power cycle the phone. large for file system on the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 186 Problem with the TFTP downloaded dialplan Error dialplan XML file properly. XML file. For more information refer to the Cisco Unified CallManager Administration Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 187 See the “Network Configuration Menu” section on page 4-7 section for details. If you are using DHCP, check the DHCP • server configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 188 • Phone has not been configured in the authentication server For more information, see the “802.1X Authentication and Status” section on page 4-42 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 189 Check the load ID assigned to the phone (from of the wrong type. Cisco Unified CallManager, choose Device > Phone). Verify that the load ID is entered correctly. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 190 If you are using DHCP, the DHCP server • has not provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7-10 OL-11524-01...
Page 191 Cisco Unified CallManager, choose Device > directory. Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7-11 OL-11524-01...
Page 192 For more information, see the “802.1X authenticator. Authentication and Status” section on page 4-42 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7-12 OL-11524-01...
Page 193: Network Statistics Screen
Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7-13 OL-11524-01...
Page 194 100-Mbps connection) Port 2 Link state and connection of the Network port DHCP Bound Indicates if DHCP has successfully taken place Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7-14 OL-11524-01...
Page 195: Firmware Versions Screen
Identifies the load running on the Expansion Module(s), if connected to the phone. Expansion Module 2 These items are not applicable when running Note the SIP protocol. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7-15 OL-11524-01...
Page 196: Call Statistics Screen
Step 3 To exit the Call Statistics screen, press the Exit softkey. The Call Statistics screen displays the items shown in Table 7-5. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7-16 OL-11524-01...
Page 197 These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: G.711 gives 4.5 • G.729 A /AB gives 3.7 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7-17 OL-11524-01...
Page 198 RTP packets received from network but discarded from jitter buffers. 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7-18...
Page 199 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
Page 200: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely
Network Configuration—Displays network configuration information and • information about other phone settings. For more information, see the “Network Configuration” section on page 8-6. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 201: Disabling And Enabling Web Page Access
If you do so, you will prevent access to the web pages that are described in this chapter and to the phone’s User Options web pages. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 202: Device Information
Media Access Control (MAC) address of the phone Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 203: Device Information
Serial Number—Displays the phone’s unique • serial number Time Time obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 204 Date obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information. Network Configuration The Network Configuration area on a phone’s web page displays network...
Page 205: Network Configuration
Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 206 URL of the server from which the phone obtains directory information. Messages URL URL of the server from which the phone obtains message services. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 207 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • • 1000H—1000-BaseT/half duplex 1000F—1000-BaseT/full duplex • No Link—No connection to the switch port • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 208 Indicates whether the speakerphone is enabled on the phone. GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-10 OL-11524-01...
Page 209: Network Statistics
“Accessing the Web Page for a Phone” section on page 8-2, and then click the Ethernet Information, the Access, and or the Network hyperlink. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-11 OL-11524-01...
Page 210: Network Statistics
Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-12 OL-11524-01...
Page 211 Total number of good packets (multicast, broadcast, and unicast) received by the phone Tx Collisions Total number of collisions that occurred while a packet was being transmitted Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-13 OL-11524-01...
Page 212: Device Logs
Status Messages hyperlink. Debug Display area—Displays debug messages that might be useful to Cisco • TAC if you require assistance with troubleshooting. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-14 OL-11524-01...
Page 213: Streaming Statistics
Number of times the RTCP Sender Reports have been sent. Sender Report Time Internal time stamp indicating when a RTCP Sender Report was sent. Sent Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-15 OL-11524-01...
Page 214: Streaming Statistics
Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-16 OL-11524-01...
Page 215 Rcvr Size RTP packet size, in milliseconds, for the received stream. Rcvr Discarded RTP packets received from network but discarded from jitter buffers. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-17 OL-11524-01...
Page 216 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Related Topics Configuring Settings on the Cisco Unified IP Phone • Configuring Features, Templates, Services, and Users • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-18 OL-11524-01...
Page 217 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Call Statistics Screen, page 7-16 • Monitoring the Voice Quality of Calls, page 9-20 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-19 OL-11524-01...
Page 218 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 8-20 OL-11524-01...
Page 219: Troubleshooting And Maintenance
Monitoring the Voice Quality of Calls, page 9-20 Where to Go for More Troubleshooting Information, page 9-24 • Cleaning the Cisco Unified IP Phone, page 9-24 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 220: C H A P T E R 9 Troubleshooting And Maintenance
Connect the Cisco Unified IP Phone that will not start up directly to the – port on the switch, eliminating the patch panel connection in the office. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 221: Unified Callmanager
These sections can assist you in determining the reason the phone is unable to start up properly: Identifying Error Messages, page 9-4 • Checking Network Connectivity, page 9-4 • • Verifying TFTP Server Settings, page 9-4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 222: Identifying Error Messages
If you have assigned a static IP address to the phone, you must manually enter a setting for the TFTP Server 1 option. See the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 223: Verifying Ip Addressing And Routing
If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks, available at this URL: http://www.cisco.com/warp/customer/473/100.html#41 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 224: Verifying Dns Settings
To start a service, follow these steps: Procedure From Cisco Unified CallManager Administration, choose Application > Step 1 Cisco CallManager Serviceability. Choose Tools > Control Center. Step 2 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 225: Creating A New Configuration File
Cisco Unified CallManager database. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified CallManager Administration Guide for more information. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 226: Registering The Phone With Cisco Unified Callmanager
Make sure that the network or VLAN to which the phone is connected has access to the DHCP server, and make sure that the switch port is enabled. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 227: Cisco Unified Ip Phone Resets Unexpectedly
However, voice traffic cannot recapture lost packets. Rather than retransmitting a lost network connection, the phone resets and attempts to reconnect its network connection. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 228: Verifying Dhcp Settings
Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. See the “Understanding How the Cisco Unified IP Phone Interacts with the VLAN” section on page 2-3 for details. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-10 OL-11524-01...
Page 229: Verifying That The Phones Have Not Been Intentionally Reset
From Cisco Unified CallManager, choose System > Server and verify that the Step 4 server is referred to by its IP address and not by its DNS name. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-11 OL-11524-01...
Page 230: Checking Power Connection
CTL file on the phone. Phone cannot authenticate any of the Bad TFTP record. configuration files other than the CTL file. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-12 OL-11524-01...
Page 231 – If the shared secret is not configured, enter it and ensure that it matches the one on the authentication server. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-13 OL-11524-01...
Page 232 802.1X configuration menus and re-enter the shared secret (see the “802.1X Authentication and Status” section on page 4-42). Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-14 OL-11524-01...
Page 233: General Troubleshooting Tips
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-15 OL-11524-01...
Page 234 See the “Call Statistics Screen” section on page 7-16 information about displaying these statistics. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-16 OL-11524-01...
Page 235: Resetting Or Restoring The Cisco Unified Ip Phone
There are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-18 Performing a Factory Reset, page 9-19 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-17 OL-11524-01...
Page 236: Performing A Basic Reset
Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 237: Performing A Factory Reset
You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-19...
Page 238: Using The Quality Report Tool
Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified CallManager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
Page 239: Using Voice Quality Metrics
To use the metrics for monitoring voice quality, note the typical scores under normal conditions of zero packet loss , and use the metrics as a baseline for comparison. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-21 OL-11524-01...
Page 240: Troubleshooting Tips
Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-4 general troubleshooting information. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-22 OL-11524-01...
Page 241 (RxCnt) counters to verify that voice packets are flowing. Voice quality metrics do not account for noise or distortion, only frame loss. Note Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 9-23 OL-11524-01...
Page 242: Where To Go For More Troubleshooting Information
Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the touchscreen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
Page 243 How Users Subscribe to Services and Configure Phone Features, page A-4 • How Users Access a Voice Messaging System, page A-4 • How Users Configure Personal Directory, page A-5 • Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 244: Appendix A Providing Information To User Via A Website
Main menu topics include: About Your Cisco Unified IP Phone—Descriptive information about the • phone model How do I...?—Procedures and information about commonly-used phone • tasks Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 245: How Users Get Copies Of Cisco Unified Ip Phone Manuals
For a list of available documentation, go to the Cisco Unified IP Phone website at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm For more information about viewing or ordering documentation, see the “Obtaining Documentation” section on page Boilerplate Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 246: How Users Subscribe To Services And Configure Phone Features
Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 247: How Users Configure Personal Directory
Download next to the description. The file download dialog box is displayed. Click Save to save the application to your computer. Step 3 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 248: Synchronizer
InstallShield Wizard Complete window appears. Click Finish. Step 7 To complete the process, you must next configure the Synchronizer. Step 8 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 249 Choose the entry that you want to include in your Personal Address Book and click OK. When synchronization completes, click Exit to close the Cisco Unified IP Phone Address Book Synchronizer. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 250 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 251 This guide is available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm The specific sections that describe the features in the phone user guide are referenced in Table B-1. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 252 Supported “Advanced Call Handling—Picking Up a Call Pickup Redirected Call on Your Phone” Call Waiting Supported Supported “Basic Call Handling—Answering a Call” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones B-10 OL-11524-01...
Page 253 Phone—Understanding Feature Buttons and Menus” Hold/Resume Supported Supported “Basic Call Handling—Using Hold and Resume” Immediate Divert Supported Supported “Basic Call Handling—Answering a Call” Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones B-11 OL-11524-01...
Page 254 Supported “Advanced Call Handling—Speed Dialing” Transfer Supported Supported “Basic Call Handling—Transferring Calls” Transfer - Direct Supported — “Basic Call Handling—Transferring Calls” Transfer Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones B-12 OL-11524-01...
Page 255 Supported “Using Call Logs and Enhancements Directories—Directory Dialing” Supplemental Features and Applications Cisco IP Manager Supported — Cisco IPMA User Guide Assistant Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones B-13 OL-11524-01...
Page 256 Supported — Cisco IP Phone Expansion Module 7914 Expansion Module Guide 7914 Cisco VT Advantage Supported — Cisco VT Advantage User Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones B-14 OL-11524-01...
Page 257: Adding Language Overlays To Phone Buttons
Phone overlays are available only for languages in which the Cisco Unified IP Note Phone software has been localized. All languages may not be immediately available, so continue to check the website for updates. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 258: A P P E N D I X C Supporting International Users
Installing the Cisco Unified CallManager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified CallManager Locale Installer on every Cisco Unified CallManager server in the cluster. Installing the...
Page 259: Technical Specifications
10% to 95% (non-condensing) humidity Storage temperature 14° to 140°F (–10° to 60°C) Height 9.07 in. (23.03 cm) Width 10.82 in. (27.48 cm) Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 260: Appendix D Technical Specification
Network and Access Port Pinouts Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts. Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 261: Network And Access Port Pinouts
Table D-3 Access Port Connector Pinouts Pin Number Function RD– Not Used Not Used TD– Not Used Not Used Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones OL-11524-01...
Page 262 Troubleshooting 9-13, 9-14 Access web page 8-3, 8-11 802.1X Authentication menu adding about 4-39 Cisco Unified IP Phones manually 2-16 options Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-1 OL-11524-01...
Page 263 VLAN call forward display, configuring CallManager 1-5 4-16 CallManager Configuration menu 4-16 call park background image call pickup configuring Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-2 OL-11524-01...
Page 264 AC adapter 1-21 modifying phone button templates to a computer 5-15 3-10 mounting to wall to the network 3-14 3-10 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-3 OL-11524-01...
Page 265 DSCP For Configuration 4-35 Device Information web page 8-2, 8-4 DSCP For Services 4-35 DHCP Dynamic Host Configuration Protocol description See DHCP troubleshooting 9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-4 OL-11524-01...
Page 266 3-11 Host Name Cisco Unified IP Phone wall mount 3-15 HTTP file authentication 1-15 description file format HTTP Configuration menu List.xml Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-5 OL-11524-01...
Page 267: Network Requirements
User Locale Char Set 4-25 immediate divert User Locale Version 4-25 Immediate Divert enhanced feature Locale Installer Information URL 4-24 localization installing Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-6 OL-11524-01...
Page 268 7-17, 8-16 Subnet Mask 1-15 SW Port Configuration 4-13 Model Information screen TFTP Server 1 music-on-hold TFTP Server 2 4-10 Mute button Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-7 OL-11524-01...
Page 269 4-13 plugging in Cisco Unified IP Phone connecting to 3-10 PNG file 6-5, 6-6 network requirements, for installing Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-8 OL-11524-01...
Page 270 9-8, 9-9 programmable buttons intentionally 9-11 Proxy Server URL 4-24 methods 9-18 ring activity 5-11 RingList.xml file format QoS Configuration menu Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-9 OL-11524-01...
Page 271 2-11 Security Mode 4-35 configuring VLAN 2-10 services contacting Cisco Unified CallManager 2-12 configuring for users 5-16 loading stored phone image 2-10 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-10 OL-11524-01...
Page 272 TAPS (Tool for Auto-Registered Phones Support) 2-15 other group pickup presence enabled directories technical specifications, for Cisco Unified IP privacy 5-10 Phone redial 5-10 telephony features Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-11 OL-11524-01...
Page 273 User Options web page See TFTP description 5-17 troubleshooting giving users access to 5-18, A-2 Cisco Unified CallManager settings specifying options that appear 5-18 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-12 OL-11524-01...
Page 274 Stream 3 8-3, 8-15 voice quality metrics 7-17, 8-16 Wideband Headset setting voice VLAN Voice VLAN Enabled 4-34 Volume button XmlDefault.cnf.xml Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-13 OL-11524-01...
Page 275 Index Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones IN-14 OL-11524-01...

This manual is also suitable for:

7971g-ge

Cisco 7970G Administration Manual

Table of Contents

An Overview of the Cisco Unified IP Phone

CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Setting up the Cisco Unified IP Phone

Chapter 3 Setting up the Cisco Unified IP Phone

Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-Ge

Device Configuration Menu

Configuring Features, Templates, Services, and Users

CHAPTER 5 Configuring Features, Templates, Services, and Users

Chapter 6 Customizing the Cisco Unified IP Phone

Chapter 4 Unified IP Phone

CHAPTER 7 Viewing Model Information, Status, and Statistics on the Cisco

CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely

Troubleshooting and Maintenance

Providing Information to Users Via a Website

Appendix A Providing Information to User Via a Website

APPENDIX A Providing Information to Users Via a Website

APPENDIX B Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE

APPENDIX C Supporting International Users

Appendix D Technical Specification

Quick Links

Chapters

Troubleshooting

Related Manuals for Cisco 7970G

Summary of Contents for Cisco 7970G