Honeywell 35 Series User Manual page 128

Questions
NVR cannot control PTZ.
I cannot log in client-end or web.
There is only mosaic no video
when preview or playback video
file remotely.
Network connection is not stable.
Burn error /USB back error.
Alarm signal cannot be disarmed.
Alarm function is null.
Record storage period is not
enough.
Cannot playback the downloaded
file.
The Movies & TV player of
Windows cannot play the
downloaded recording.
Forgot local menu operation
password or network password
112
Solutions
• Front panel PTZ error
• PTZ decoder setup, connection or installation is not correct.
•
Cable connection is not correct.
•
PTZ setup is not correct.
•
The distance is too far.
•
Use Windows 2007 or higher vision to view the web interface.
•
Upgrade display card driver.
•
Network connection error.
•
Network setup error.
• Password or user name is invalid.
• Client-end is not compatible with NVR program.
•
The browser should choose Google Chrome, Microsoft Edge
and upgrade to the latest version
•
Network fluency is not good.
•
Client-end resources are limit.
•
Current user has no right to monitor.
•
Network is not stable.
•
IP address conflict.
• MAC address conflict.
• PC or device network card is not good.
•
Burner and NVR are in the same data cable.
•
System uses too much CPU resources. Stop record first and
then begin backup.
• Data amount exceeds backup device capacity. It may result in
burner error.
• Backup device is not compatible.
• Backup device is damaged.
•
Alarm setup is not correct.
• Alarm output has been open manually.
• Input device error or connection is not correct.
• Some program versions may have this problem. Upgrade your
system.
• Alarm setup is not correct.
• Alarm cable connection is not correct.
• Alarm input signal is not correct.
•
There are two loops connect to one alarm device.
• HDD capacity is not enough.
• HDD is damaged.
• There is no media player, the file support VLC player to play.
• The downloaded file is error.
The recording video format is H265 encode type (MP4), we
recommend to use VLC to play.
Contact your local technical support for help. We can guide you
to solve this problem.
Honeywell 35 Series Network Video Recorder User Guide