Feature Buttons And Softkeys - Cisco 7800 Series Administration Manual

Cisco IP Phone Administration
Feature
Whisper Announcement
Whisper Coaching
Related Topics

Feature Buttons and Softkeys

The following table provides information about features that are available on softkeys, features that are
available on dedicated feature buttons, and features that you need to configure as programmable feature
buttons. An "X" in the table indicates that the feature is supported for the corresponding button type or softkey.
Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP
Phone administration.
Note
The Cisco IP Phone 7811 does not have programmable feature buttons.
For information about configuring programmable feature buttons, see
Table 21: Features with Corresponding Buttons and Softkeys
Feature Name
Answer
Barge
Call Back
Call Forward All
Call Park
Call Park Line Status
Call Pickup (Pick Up)
Call Pickup Line Status
Description and More Information
Plays a brief, prerecorded message to an agent just before the agent connects with each caller.
The announcement plays only to the agent; the caller hears ringing (based on existing ring
tone patterns) while the announcement plays.
The content of the announcement can contain information about the caller that helps prepare
the agent to handle the call. The information can include caller language preference, choices
the caller made from a menu (Sales, Service), customer status (Platinum, Gold, Regular), and
so on.
An enhancement to silent call monitoring feature that allows supervisors to talk to agents
during a monitoring session. This feature provides applications the ability to change the current
monitoring mode of a monitoring call from Silent Monitoring to Whisper Coaching and vice
versa.
Cisco Unified Communications Manager
Dedicated Feature Button
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
Documentation, on page xiii
Phone Button Templates, on page
Programmable Feature
Button
X
X
X
X
X
X
X
Feature Buttons and Softkeys
144.
Softkey
X
X
X
X
X
X
103