Page 1 Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager First Published: 2015-05-05 Last Modified: 2019-02-04 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...
Page 3 New Information for Firmware Release 11.0 P A R T I About the Cisco IP Phone C H A P T E R 2 Technical Details Physical and Operating Environment Specifications Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 4: Table Of Contents
P A R T I I Cisco IP Phone Installation C H A P T E R 4 Cisco IP Phone Installation Verify the Network Setup Activation Code Onboarding Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 5 P A R T I I I Cisco IP Phone Administration C H A P T E R 7 Cisco IP Phone Security Cisco IP Phone Security Overview Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 6 High Call Volume Environments Multiline Environments Field: Always Use Prime Line Disable Transport Layer Security Ciphers Schedule Power Save for Cisco IP Phone Schedule EnergyWise on Cisco IP Phone Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 7 Corporate and Personal Directory Setup Corporate Directory Setup Personal Directory Setup User Personal Directory Entries Setup Download Cisco IP Phone Address Book Synchronizer Cisco IP Phone Address Book Synchronizer Deployment Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 8 Cisco IP Phone Does Not Register with Cisco Unified Communications Manager Phone Displays Error Messages Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager viii...
Page 9 Audio Problems No Speech Path Choppy Speech Troubleshooting Procedures Check TFTP Settings Determine DNS or Connectivity Issues Check DHCP Settings Create a New Phone Configuration File Verify DNS Settings Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 10 Cisco IP Phone Cleaning C H A P T E R 1 4 International User Support Unified Communications Manager Endpoints Locale Installer International Call Logging Support Language Limitation Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 11 Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.
Page 12 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 13 Cisco Unified Communications Manager release. Navigate from the following documentation URL: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/ tsd-products-support-series-home.html Cisco Business Edition 6000 Documentation Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are specific to your Cisco Business Edition 6000 release. Navigate from the following URL: https://www.cisco.com/c/en/us/support/unified-communications/business-edition-6000/ tsd-products-support-series-home.html...
Page 14 Preface Cisco Product Security Overview Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 15 New Information for Firmware Release 11.0, on page 4 New Information for Firmware Release 12.5(1)SR1 All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Table 1: Cisco IP Phone 7800 Administration Guide Revisions for Firmware Release 12.5(1)SR1...
Page 16 Product Specific Configuration, on page 106 New Information for Firmware Release 12.1(1)SR1 All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Table 3: Cisco IP Phone 7800 Administration Guide Revisions for Firmware Release 12.1(1)SR1...
Page 17 All new features have been added to Telephony Features for the Cisco IP Phone, on page All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Table 5: Cisco IP Phone 7800 Administration Guide Revisions for Firmware Release 11.5(1)SR1...
Page 18 All new features have been added to Telephony Features for the Cisco IP Phone, on page All references into Cisco Unified Communications Manager documentation have been updated to support all Cisco Unified Communications Manager releases. Table 7: Cisco IP Phone 7800 Administration Guide Revisions for Firmware Release 11.0.
Page 19 P A R T About the Cisco IP Phone • Technical Details, on page 7 • Cisco IP Phone Hardware, on page 21...
Page 21 • Phone Behavior During Times of Network Congestion, on page 19 Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco IP Phone 7800 Series. Table 8: Physical and Operating Specifications Specification...
Page 22: Cable Specifications
Note The Cisco IP Phone 7811 does not contain a headset jack. • RJ-45 jack for the LAN 10/100BaseT connection (on Cisco IP Phones 7811, 7821, and 7861) and the LAN 1000BaseT connection (on the Cisco IP Phone 7841). • RJ-45 jack for a second 10/100BaseT compliant connection (on Cisco IP Phones 7811, 7821, and 7861) and the LAN 1000BaseT connection (on the Cisco IP Phone 7841).
Page 23: Network And Computer Port Pinouts
Computer Port Connector The following table describes the computer port connector pinouts. Table 10: Computer (Access) Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ BI_DD- BI_DA- Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 24: Phone Power Requirements
Data D respectively. Phone Power Requirements The Cisco IP Phone can be powered with external power or with Power over Ethernet (PoE). A separate power supply provides external power. The switch can provide PoE through the phone Ethernet cable. Note When you install a phone that is powered with external power, connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone.
Page 25: Power Outage
Power Reduction You can reduce the amount of energy that the Cisco IP Phone consumes by using Power Save or EnergyWise (Power Save Plus) mode. Power Save In Power Save mode, the backlight on the screen is not lit when the phone is not in use.
Page 26: Power Negotiation Over Lldp
XML file. Power Negotiation Over LLDP The phone and the switch negotiate the power that the phone consumes. Cisco IP Phone operates at multiple power settings, which lowers power consumption when less power is available. After a phone reboots, the switch locks to one protocol (CDP or LLDP) for power negotiation. The switch locks to the first protocol (containing a power Threshold Limit Value [TLV]) that the phone transmits.
Page 27 IP address as the option value. For additional supported DHCP configurations, see the documentation for your particular Cisco Unified Communications Manager release. Note If you cannot use option 150, use DHCP option Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 28 LLDP is a standardized network The Cisco IP Phone supports LLDP (LLDP) discovery protocol (similar to CDP) on the PC port. that is supported on some Cisco and third-party devices. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 29 Real-Time Protocol (RTP) media encryption. Audio/Video Profile and ensures the integrity of RTP and Real-Time Control Protocol (RTCP) packets providing authentication, integrity, and encryption of media packets between two endpoints. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 30: Vlan Interaction
Startup, on page 52 VLAN Interaction The Cisco IP Phone contains an internal Ethernet switch, enabling forwarding of packets to the phone, and to the computer (access) port and the network port on the back of the phone. If a computer is connected to the computer (access) port, the computer and the phone share the same physical link to the switch and share the same port on the switch.
Page 31: Cisco Unified Communications Manager Interaction
Note If the Cisco IP Phone model that you want to configure does not appear in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, install the latest support patch for your version of Cisco Unified Communications Manager from Cisco.com.
Page 32: Cisco Unified Communications Manager Express Interaction
Cisco Unified Communications Manager Express Interaction Cisco Unified Communications Manager Express Interaction When the Cisco IP Phone works with the Cisco Unified Communications Manager Express, the phones must go into CME mode. When a user invokes the conference feature, the tag allows the phone to use either a local or network hardware conference bridge.
Page 33: Phone Behavior During Times Of Network Congestion
Phone Behavior During Times of Network Congestion • Administrative tasks, such as an internal port scan or security scan • Attacks that occur on your network, such as a Denial of Service attack Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 34 About the Cisco IP Phone Phone Behavior During Times of Network Congestion Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 35: Cisco Ip Phone Hardware
The Cisco IP Phone 7811, 7821, 7841, and 7861 provides voice communication over an Internet Protocol (IP) network. The Cisco IP Phone functions much like a digital business phone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, call forward, and more. In addition, because the phone connects to your data network, it offers enhanced IP telephony features, including access to network information and services, and customizable features and services.
Page 36 • Opus Caution Use of a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco IP Phone might cause interference. For more information, see the manufacturer documentation of the interfering device. As with other network devices, you must configure Cisco IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network.
Page 37: Cisco Ip Phone 7811
DC adapter port (DC48V). Network port (10/100 SW) connection. IEEE 802.3af power enabled. AC-to-DC power supply (optional). Access port (10/100 PC) connection (optional). AC power wall plug (optional). Handset connection. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 38: Cisco Ip Phone 7821
Phone Connections Connect your Cisco IP phone to your LAN with an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port.
Page 39: Cisco Ip Phone 7841
Phone Connections Connect your Cisco IP phone to your LAN with an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port.
Page 40: Cisco Ip Phone 7861
Phone Connections Connect your Cisco IP phone to your LAN with an Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), you can power the Cisco IP phone through the LAN port.
Page 41: Buttons And Hardware
• Cisco IP Phone 7811 No buttons on either side of the screen • Cisco IP Phone 7821 Two buttons on the left side of the screen • Cisco IP Phone 7841 Two buttons on either side of the screen •...
Page 42: Softkey, Line, And Feature Buttons
• Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display. Feature and line buttons illuminate to indicate status: • Green, steady LED—Active call or two-way intercom call Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 43: Terminology Differences
Terminology Differences The following table highlights some of the terminology differences in the Cisco IP Phone 7800 Series User Guide, the Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager , and the Cisco Unified Communications Manager documentation.
Page 44 About the Cisco IP Phone Terminology Differences Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 45: Cisco Ip Phone Installation
P A R T Cisco IP Phone Installation • Cisco IP Phone Installation, on page 33 • Cisco Unified Communications Manager Phone Setup, on page 55 • Self Care Portal Management, on page 67...
Page 47: Cisco Ip Phone Installation
As they deploy a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, see the documentation for your particular Cisco Unified Communications Manager release.
Page 48: Activation Code Onboarding
Cisco IP Phone Installation Activation Code Onboarding • Cisco Unified Communications Manager is installed in your network and is configured to handle call processing. Step 2 Set up the network to support one of the following: • DHCP support • Manual assignment of IP address, gateway, and subnet mask...
Page 49: Enable Autoregistration For Phones
Cisco Unified Communications Manager Administration to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls. Before you install the Cisco IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.
Page 50: Install The Cisco Ip Phone
After the phone connects to the network, the phone startup process begins, and the phone registers with Cisco Unified Communications Manager. To finish installing the phone, configure the network settings on the phone depending on whether you enable or disable DHCP service.
Page 51 Step 5 Connect a straight-through Ethernet cable from the switch to the network port labeled 10/100 SW on the Cisco IP Phone (10/100/1000 SW on Cisco IP Phone 7841). Each Cisco IP Phone ships with one Ethernet cable in the box.
Page 52: Set Up The Phone From The Setup Menus
Step 12 Provide information to end users about how to use their phones and how to configure their phone options. This step ensures that users have adequate information to successfully use their Cisco IP Phones. Related Topics Cisco IP Phone...
Page 53: Apply A Phone Password
• To enter a colon for an IPv6 address, press * on the keypad. Note The Cisco IP Phone provides several methods to reset or restore option settings, if necessary. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 54: Configure Network Settings
Host name that the DHCP server assigned to the phone. Domain Name String Name of the Domain Name System (DNS) domain in which the phone resides. To change this field, turn off DHCP. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 55 Allows the phone to interoperate with third-party switches that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 56 If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 57 (System > Enterprise Phone Configuration). If the ports are configured for Remote Port Configuration in Cisco Unified Communications Manager Administration, the data cannot be changed on the phone. UDP-MED Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 58: Ipv4 Fields
DNS Server 1 Primary Domain Name System (DNS) server (DNS Server 1) that the phone uses. Alternate TFTP Indicates whether the phone is using an alternate TFTP server. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 59 Cisco IP Phone Installation IPv4 Fields Entry Type Default Description TFTP Server 1 Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 60 TFTP server in this order: 1. Any manually assigned IPv4 TFTP servers 2. Any manually assigned IPv6 servers 3. DHCP assigned TFTP servers 4. DHCPv6 assigned TFTP servers Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 61 Cisco IP Phone Installation IPv4 Fields Entry Type Default Description Note For information about the CTL and ITL files, see the Cisco Unified Communications Manager Security Guide. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 62 Cisco IP Phone Installation IPv4 Fields Entry Type Default Description TFTP Server 2 Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 63 TFTP server in the following order: 1. Any manually assigned IPv4 TFTP servers 2. Any manually assigned IPv6 servers 3. DHCP assigned TFTP servers 4. DHCPv6 assigned TFTP Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 64: Ipv6 Fields
Yes and press Apply. IPv6 Fields Before IPv6 setup options can be configured on your device, IPv6 must be enabled and configured in Cisco Unified Communication Administration. The following device configuration fields apply to IPv6 configuration: • IP Addressing Mode •...
Page 65 Displays the current prefix length for the subnet or allows the user to enter a new prefix length. The subnet prefix length is a decimal value from 1 to 128. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 66: Verify Phone Startup
IPv6 Address Released Allows the user to release IPv6-related information. Verify Phone Startup After the Cisco IP Phone has power connected to it, the phone automatically cycles through a startup diagnostic process. Procedure Step 1 If you are using Power over Ethernet, plug the LAN cable into the Network port.
Page 67: Configure Phone Services For Users
Process, on page 191 Configure Phone Services for Users You can give users access to Cisco IP Phone Services on the IP phone. You can also assign a button to different phone services. The IP phone manages each service as a separate application.
Page 68 Cisco IP Phone Installation Configure Phone Services for Users Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 69: Cisco Unified Communications Manager Phone Setup
Surviveable Remote Site Telephony, on page 64 Set Up a Cisco IP Phone If autoregistration is not enabled and the phone does not exist in the Cisco Unified Communications Manager database, you must manually configure the Cisco IP Phone in Cisco Unified Communications Manager Administration.
Page 70 Define the Common Phone Profile. Select Device > Device settings > Common Phone Profile. Common phone profiles provide data that the Cisco TFTP server requires, as well as common phone settings, such as Do Not Disturb and feature control options.
Page 71 For information about Product Specific Configuration fields, see the “?” Button Help in the Phone Configuration window. If you want to add both the phone and user to the Cisco Unified Communications Manager Note database at the same time, see the documentation for your particular Cisco Unified Communications Manager release.
Page 72 Device Settings) and click Propagate Selected. The check box at the right displays only if other devices share this directory number. h) Select Save. For more information about directory numbers, see the documentation for your particular Cisco Unified Communications Manager release and the related links. Step 11 Associate the user with a phone.
Page 73 For more information, see Add a User to an End User Group, on page In order for end users to access the Cisco Unified Communications Self Care Portal, you must add users to the standard Cisco Communications Manager End Users group.
Page 74: Determine The Phone Mac Address
• Display the web page for the phone and click Device Information. Phone Addition Methods After you install the Cisco IP Phone, you can choose one of the following options to add phones to the Cisco Unified Communications Manager database.
Page 75: Add Phones With A Bat Phone Template
Documentation, on page xiii Add Phones with a BAT Phone Template The Cisco Unified Communications Bulk Administration Tool (BAT) enables you to perform batch operations, including registration of multiple phones. To add phones using BAT only (not in conjunction with TAPS), you must obtain the appropriate MAC address for each phone.
Page 76: Add A User From An External Ldap Directory
Documentation, on page xiii Add a User from an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize the LDAP directory to the Cisco Unified Communications Manager on which you are adding the user and the user phone.
Page 77: Add A User To An End User Group
Step 4 Click Save. Add a User to an End User Group To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > User Settings >...
Page 78: Associate Phones With Users
Cisco IP Phone Installation Associate Phones with Users Associate Phones with Users You associate phones with users from the Cisco Unified Communications Manager End User window. Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User.
Page 79 Enhanced Message Waiting Message count badges do not appear on the Indication phone screen. Only the Message Waiting icon displays. Directed Call Park The softkey does not display. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 80 The softkey causes no action. Intercom The softkey causes no action. Mobility The softkey causes no action. Privacy The softkey causes no action. Call Back The Call Back softkey does not display. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 81: Self Care Portal Management
Self Care Portal. Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.
Page 82: Customize The Self Care Portal Display
In the Self Care Portal area, set the Self Care Portal Default Server field. Step 3 Enable or disable the parameters that the users can access in the portal. Step 4 Select Save. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 83: Cisco Ip Phone Administration
P A R T Cisco IP Phone Administration • Cisco IP Phone Security, on page 71 • Cisco IP Phone Customization, on page 83 • Phone Features and Setup , on page 87 • Corporate and Personal Directory Setup, on page 149...
Page 85: Cisco Ip Phone Security
Note Secure signaling and media features still require you to run the CTL client and use hardware eTokens. For more information about the security features, see the documentation for your particular Cisco Unified Communications Manager release. A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function (CAPF).
Page 86: Security Enhancements For Your Phone Network
Note Your Cisco IP phone can only store a limited number of Identity Trust List (ITL) files. ITL files cannot exceed 64K limit on phone so limit the number of files that the Cisco Unified Communications Manager sends to the phone.
Page 87: View The Current Security Features On The Phone
Documentation, on page xiii Supported Security Features The following table provides an overview of the security features that the Cisco IP Phone 7800 Series support. For more information about these features, Cisco Unified Communications Manager and Cisco IP Phone security, see the documentation for your particular Cisco Unified Communications Manager release.
Page 88 (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 89 VLAN enabled options by looking at the phone Configuration menu. 802.1X Authentication The Cisco IP Phone can use 802.1X authentication to request and gain access to the network. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 90: Set Up A Locally Significant Certificate
This task applies to setting up a LSC with the authentication string method. Before you begin Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete: • The CTL or ITL file has a CAPF certificate.
Page 91: Enable Fips Mode
From the phone, press Applications Step 3 Choose Admin Settings > Security Setup. You can control access to the Settings menu by using the Settings Access field in the Cisco Unified Note Communications Manager Administration Phone Configuration window. Step 4 Choose LSC and press Select or Update.
Page 92: Phone Call Security
When a phone is configured as secure (encrypted and trusted) in Cisco Unified Communications Manager, it can be given a “protected” status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call: •...
Page 93: Secure Phone Call Identification
A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones.
Page 94: 802.1X Authentication
LAN switch to authenticate a data endpoint before accessing the network. Cisco IP Phones also provide a proxy EAPOL Logoff mechanism. In the event that the locally attached PC disconnects from the IP phone, the LAN switch does not see the physical link fail, because the link between the LAN switch and the IP phone is maintained.
Page 95 Cisco IP Phone Administration 802.1x Authentication • Cisco Catalyst Switch (or other third-party switch): The switch must support 802.1X, so it can act as the authenticator and pass the messages between the phone and the authentication server. After the exchange completes, the switch grants or denies the phone access to the network.
Page 96 Cisco IP Phone Administration 802.1x Authentication Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 97: Cisco Ip Phone Customization
(PCM) files. The PCM files, along with an XML file that describes the ring list options that are available at your site, exist in the TFTP directory on each Cisco Unified Communications Manager server.
Page 98: Set Up Handset For 7811
Step 2 Set the Advertise G.722 Codec field. The default value of this enterprise parameter is Enabled, which means that all Cisco IP Phones that register to this Cisco Unified Communications Manager advertise G.722 to Cisco Unified Communications Manager. If each endpoint in the attempted call supports G.722 in the capabilities set, Cisco Unified Communications Manager chooses that codec for the call whenever possible.
Page 99: Customize The Dial Tone
• Specifying the URL of the idle display XML service: • For a single phone: Idle field in the Phone Configuration window in Cisco Unified Communications Manager Administration. • For multiple phones simultaneously: URL Idle field in the Enterprise Parameters Configuration window, or the Idle field in the Bulk Administration Tool (BAT) •...
Page 100 Scroll to the Clusterwide Parameters pane. Step 5 Set Always Use Dial Tone to one of the following: • Outside • Inside • Default Step 6 Select Save. Step 7 Restart your phones. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 101: Phone Features And Setup
Cisco IP Phone User Support If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 102 Cisco IP Phone Administration Telephony Features for the Cisco IP Phone For information about using most of these features on the phone, see the Cisco IP Phone 7800 Series User Guide. See Feature Buttons and Softkeys, on page 103 for a list of features that can be configured as programmable buttons and dedicated softkeys and feature buttons.
Page 103 Note The Cisco IP Phone 7811 does not support the feature. See call pickup information in the documentation for your particular Cisco Unified Communications Manager release.. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 104 Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call. See routing and call display information in the documentation for your particular Cisco Unified Communications Manager release. Call Forward Allows users to redirect incoming calls to another number.
Page 105 When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.
Page 106 Cisco Extension Mobility Cross Enables a user configured in one cluster to log into a Cisco IP Phone in another cluster. Users Cluster (EMCC) from a home cluster log into a Cisco IP Phone at a visiting cluster.
Page 107 Note Confidential Access Level (CAL) Controls whether a call can be completed based on the CAL configuration in the Cisco Unified Communications Manager. When CAL is enabled, the user sees information about the call in a CAL message. The phone displays the CAL message for the duration of the call.
Page 108 Personal Address Book entries. See “Services” in this table. Headset Sidetone Control Allows an administrator to set the sidetone level of a wired headset. Note The Cisco IP Phone 7811 does not support a headset. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 109 See hunt groups and routing plans in the documentation for your particular Cisco Unified Communications Manager release.
Page 110 • Directly dial a specific intercom extension. • Initiate an intercom call and then prompt the user to enter a valid intercom number. If your user logs into the same phone on a daily basis using their Cisco Extension Note...
Page 111 Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 112 When a call is secured, the security status of the call is displayed as a lock icon on Cisco IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.
Page 113 The Cisco IP Phone 7811 does not support privacy. Note See barge information in the documentation for your particular Cisco Unified Communications Manager release. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 114 The Cisco Unified Communications Manager administrator can configure a phone number (PLAR) that the Cisco IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or “hotline” numbers.
Page 115 Improves the EMCC feature by providing enhanced security for a user logging into their phone from a remote office. Services Allows you to use the Cisco IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.
Page 116 Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.
Page 117: Feature Buttons And Softkeys
An “X” in the table indicates that the feature is supported for the corresponding button type or softkey. Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco IP Phone administration.
Page 118: Phone Feature Configuration
You can set up phones to have a variety of features, based on the needs of your users. You can apply features to all phones, a group of phones, or to individual phones. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 119: Set Up Phone Features For All Phones
Product Specific Configuration Layout area of the window. For information on the fields applicable to all phone models, see the Cisco Unified Communications Manager documentation. When you set a field, the window that you set the field in is important because there is a precedence to the windows.
Page 120: Set Up Phone Features For A Single Phone
Turns off the handset capability of the phone. PC Port Disabled Enabled Controls the ability to use the PC port to connect a computer into the LAN. Enabled Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 121 • Disabled—A phone configured for TLS1.0, TLS 1.1, or Access TLS1.2 can function as a HTTPs server. • Enabled—Only a phone configured for TLS1.2 can function as a HTTPs server. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 122 If this field is blank, the phone turns off at the end of the day (0:00). If Backlight On Time is 0:00 and the backlight on duration is blank (or 24:00), the backlight does not turn off. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 123 EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 124 Select key. • When the phone is repowered by the attached switch. • When the Phone Off Time is reached but the phone is in use. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 125 EnergyWise Overrides check box. If the Allow EnergyWise Overrides remains checked but no days are selected in the Enable Power Save Plus field, Power Save Plus is not disabled. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 126 Integer 0, 5–30 seconds Controls the duration that a row of secondary softkeys is Timer displayed before the phone displays the initial set of softkeys. 0 disables the timer. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 127 The Cisco IP Phone 7811 does not support this field. Cisco Discovery Disabled Enabled Controls Cisco Discovery Protocol on the SW port of the Protocol (CDP): phone. Enabled Switch Port Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 128 If the SW ports are configured for Remote Port Configuration in Cisco Unified Communications Manager, the data cannot be changed on the phone. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 129 Standards (FIPS) mode on the phone. Enabled HOLD/RESUME Key HOLD/RESUME Key HOLD/RESUME Controls the text for the Hold softkey. HOLD Key • HOLD/RESUME Key—The softkey displays Hold/Resume. • HOLD Key—The softkey displays Hold. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 130 The Cisco IP Phone 7821, 7841, and 7861 support a wireless analog headset. To use a wireless headset, users connect a base station to the auxiliary port. The base station communicates with the wireless headset. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 131 • Show for Invisible Incoming Call—The actionable incoming call alert displays for calls not shown on the phone. This parameter behaves similarly to the incoming call alert pop-up notification. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 132 Disables the selected TLS cipher. Layer Security Ciphers, Disable more than one cipher suite by selecting and holding on page 120. the Ctrl key on your computer keyboard. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 133: Feature Configuration Best Practices
Note Codec negotiation involves two steps: 1. The phone advertises the supported codec to the Cisco Unified Communications Manager. Not all endpoints support the same set of codecs. 2. When the Cisco Unified Communications Manager gets the list of supported codecs from all phones involved in the call attempt, it chooses a commonly supported codec based on various factors, including the region pair setting.
Page 134: Field: Always Use Prime Line
• TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 • TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 • TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 • TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384 For more information about phone security, see Cisco IP Phone 7800 and 8800 Series Security Overview White Paper (https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/ white-paper-listing.html). Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 135: Schedule Power Save For Cisco Ip Phone
You can configure settings in Cisco Unified Communications Manager Administration to turn off the display at a designated time on some days and all day on other days. For example, you may choose to turn off the display after business hours on weekdays and all day on Saturdays and Sundays.
Page 136 1 hour and 30 minutes after a user turns the display on, enter 01:30. The default value is 01:00. Step 4 Select Save. Step 5 Select Apply Config. Step 6 Restart the phone. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 137: Schedule Energywise On Cisco Ip Phone
The Cisco IP Phone 7811 does not support Power Save Plus. You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display configuration parameters.
Page 138 (ii) Cisco has no liability in connection with your selection of the mode and all liability in connection with enabling the mode is your responsibility; and (iii) You fully inform users of the effects of the mode on calls, calling and otherwise.
Page 139 The maximum length of this field is 127 characters. EnergyWise Secret The security secret password that is used to communicate with the endpoints in the EnergyWise domain. The maximum length of this field is 127 characters. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 140: Set Up As-Sip
When you receives a priority call, a precedence level icon displays next to the caller’s name on your phone. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. Step 2 Select a profile.
Page 141 The DSCP values for video streams can be configured for each precedence level in the QoS section of the Service Parameters. All DSCP values include the decimal value in the setting. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 142: Set Up Do Not Disturb
You can configure the phone with a phone-button template with DND as one of the selected features. For more information, see the do not disturb information in the documentation for your particular Cisco Unified Communications Manager release.
Page 143: Set Up Monitoring And Recording
Cisco Unified Communications Manager release. The following procedure adds a user to the standard monitoring user groups. Before you begin The Cisco Unified Communications Manager must be configured to support Monitoring and Recording. Procedure Step 1 In Cisco Unified Communications Manager Administration, select User Management > Application User.
Page 144: Set Up Call Forward Notification
D, then the notification box that D sees contains the phone information for caller B. By default, this check box is checked. Step 4 Select Save. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 145: Enable Blf For Call Lists
Step 3 Select Save. Enable Device Invoked Recording Configure the Device Invoked Recording feature from Cisco Unified Communications Manager Administration. For more information, see the documentation for your particular Cisco Unified Communications Manager release. Procedure Step 1 Set the IP Phone Built In Bridge parameter to On.
Page 146: Set Up Ucr 2008 In Common Device Configuration
Use this procedure to set the following UCR 2008 parameters: • IP Addressing Mode • IP Addressing Mode Preference for Signaling Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Common Device Configuration. Step 2 Set the IP Addressing Mode parameter. Step 3 Set the IP Addressing Mode Preference for Signaling parameter.
Page 147: Set Up Ucr 2008 In Enterprise Phone Configuration
• SSH Access • 80-bit SRTCP • Web Access Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Settings > Common Phone Profile. Step 2 Set the FIPS Mode parameter to Enabled. Step 3 Set the SSH Access parameter to Disabled.
Page 148: Set Up Rtp/Srtp Port Range
16384 to 32764. Some port values within the RTP and sRTP port range are designated for other phone services. You cannot configure these ports for RTP and sRTP. For more information, see SIP Profile information in the documentation for your particular Cisco Unified Communications Manager release.
Page 149: Mobile And Remote Access Through Expressway
The list of CA certificates embedded in the phone firmware is available at http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html. Mobile and Remote Access Through Expressway works with Cisco Expressway. You must be familiar with the Cisco Expressway documentation, including the Cisco Expressway Administrator Guide and the Cisco Expressway Basic Configuration Deployment Guide.
Page 150: Media Paths And Interactive Connectivity Establishment
Mobile and Remote Access Through Expressway provides secure VPN-less access to collaboration services for Cisco mobile and remote users. But to preserve network security, it limits access to some phone features. The following list shows the phone features available with Mobile and Remote Access Through Expressway.
Page 151 10.3(1) and later Forced Access Codes and Client Matter Codes 11.5(1)SR1 and later Group Call Pickup 10.3(1) and later Hold/Resume 10.3(1) and later Hold Reversion 10.3(1) and later Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 152: Problem Report Tool
Users submit problem reports to you with the Problem Report Tool. Note The Problem Report Tool logs are required by Cisco TAC when troubleshooting problems. The logs are cleared if you restart the phone. Collect the logs before you restart the phones.
Page 153: Configure A Customer Support Upload Url
• username (the username configured in Cisco Unified Communications Manager, the device owner) • prt_file (example: “probrep-20141021-162840.tar.gz”) A sample script is shown below. This script is provided for reference only. Cisco does not provide support for the upload script installed on a customer's server.
Page 154: Set The Label For A Line
Step 3 Upload your script to your server. Step 4 In Cisco Unified Communications Manager, go to the Product Specific Configuration Layout area of the individual device configuration window, Common Phone Profile window, or Enterprise Phone Configuration window. Step 5 Check Customer support upload URL and enter your upload server URL.
Page 155: Multilevel Precedence And Preemption
To configure AS-SIP, complete the following tasks on Cisco Unified Communications Manager: • Configure a Digest User—Configure the end user to use digest authentication for SIP requests. • Configure SIP Phone Secure Port—Cisco Unified Communications Manager uses this port to listen to SIP phones for SIP line registrations over TLS.
Page 156: Set Up Softkey Template
Set Up Softkey Template Set Up Softkey Template You can associate up to 18 softkeys with applications that are supported by the Cisco IP Phone. An application that supports softkeys can have one or more standard softkey templates associated with it.
Page 157 Video Mode Command Command (VidMode) Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but unsupported softkeys do not display on the phone. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 158: Phone Button Templates
Cisco IP Phone Administration Phone Button Templates Procedure Step 1 In Cisco Unified Communications Manager, select Device > Device Settings > Softkey Template. Step 2 Locate the template that you want to change. Step 3 Select Configure Softkey Layout from the Related Links list and click Go.
Page 159: Set Up Pab Or Speed Dial As Ip Phone Service
To configure PAB or Speed Dial as an IP Phone service (if it is not already a service), follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Services. The Find and List IP Phone Services window displays.
Page 160: Remote Configuration Of Headset Parameters
The Bluetooth headset setting is enabled by default for use with Cisco Headset 561 and 562 with the Multibase. If you do not plan to use the Cisco Headset 561 and 562 with the Multibase, then we recommend that you download the JSON file, and disable the Bluetooth parameter.
Page 161 Bluetooth is only supported on Cisco (Multibase only) Headset 561 and 562 with Multibase. If you do not plan to use Bluetooth, then we recommend that you disable this setting. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 162 (30 meters). If you configure the DECT radio range to short, the headset base consumes less power but users can't move as far from the base while on a call. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 163: C H A P T E
The Corporate Directory allows a user to look up phone numbers for coworkers. To support this feature, you must configure corporate directories. Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager.
Page 164: User Personal Directory Entries Setup
Cisco IP Phone Administration User Personal Directory Entries Setup • From a web browser—Users can access the PAB and Speed Dials features from the Cisco Unified Communications Self Care Portal. • From the Cisco IP phone—Choose Contactsto search the corporate directory or the user personal directory.
Page 165: Cisco Ip Phone Address Book Synchronizer Deployment
To configure Cisco Unified Communications Manager server information, select Server. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. If you do not have this information, contact your system administrator.
Page 166 Step 7 Choose the entry that you want to include in your Personal Address Book and select OK. Step 8 When synchronization is complete, select Exit to close the Cisco Unified CallManager Address Book Synchronizer. Step 9 To verify whether the synchronization worked, sign in to your Self Care Portal and choose Personal Address Book.
Page 167: Cisco Ip Phone Troubleshooting
P A R T Cisco IP Phone Troubleshooting • Monitoring Phone Systems, on page 155 • Troubleshooting, on page 189 • Maintenance, on page 207 • International User Support, on page 213...
Page 169: Monitoring Phone Systems
You can use the information that displays on these screens to monitor the operation of a phone and to assist with troubleshooting. You can also obtain much of this information, and obtain other related information, remotely through the phone web page. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 170: Display The Phone Information Window
Status Messages Fields The following table describes the status messages that display on the Status Messages screen of the phone. For more information about trust lists, see the documentation for your particular Cisco Unified Communications Manager release. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 171 • Located in subdirectory with same name as network locale: • tones.xml • Located in subdirectory with same name as user locale: • glyphs.xml • dictionary.xml • kate.xml Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 172 DHCP server and the phone: Verify the network connections. IPv4 DHCP server is down: Check configuration of IPv4 DHCP server. Errors persist: Consider assigning a static IPv4 address. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 173 TFTP server or Cisco Unified server or Cisco Unified Communications Communications Manager. Manager are configured properly in IPv6 DNS. Consider using IPv6 addresses rather than host names Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 174 If you are using DHCP, verify that the does not exist. DHCP server is pointing to the correct TFTP server. If you are using static IP addresses, check configuration of TFTP server. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 175 Trust List Updated The CTL file, the ITL file, or both files are None. This message is informational only. updated. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 176: Display Network Information Screen
Network Statistics Fields The following table describes the information in the Network Statistics screen. Table 30: Network Statistics Fields Item Description Tx Frames Number of packets sent by the phone Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 177 Auto 100 Mb Full-Duplex means that the PC port is in a link-up state and has auto-negotiated a full-duplex, 100-Mbps connection) Port 2 Link state and connection of the Network port Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 178 • DHCP REQUESTING • DHCP RESYNC • DHCP UNRECOGNIZED • DHCP WAITING COLDBOOT TIMEOUT • DISABLED DUPLICATE IP • SET DHCP COLDBOOT • SET DHCP DISABLED • SET DHCP FAST Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 179 • DHCP6 TIMEOUT USING RESTORED VAL • DHCP6 TIMEOUT CANNOT RESTORE • IPV6 STACK TURNED OFF • ROUTER ADVERTISE • ROUTER ADVERTISE • UNRECOGNIZED MANAGED BY • ILLEGAL IPV6 STATE Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 180: Display Call Statistics Window
Receiver Codec Type of received voice stream (RTP streaming audio from codec): • G.729 • G.722 • G722.2 AMR-WB • G.711 mu-law • G.711 A-law • OPUS • iLBC Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 181 Max Jitter Maximum jitter, in milliseconds, that was observed since the receiving voice stream opened. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 182: Display Security Setup Window
You can view information about the security on the phone. To display the Security Setup screen, follow these steps. Procedure Step 1 Press Applications Step 2 Select Admin Settings > Security Setup. Step 3 To exit, press Back . Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 183: Cisco Ip Phone Web Page
Allows you to enable 802.1X authentication for the phone. Cisco IP Phone Web Page Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: • Device Information: Displays device settings and related information for the phone.
Page 184: Device Information
Admin Settings > Network Setup > IPv4 Setup, and then scroll to the IP Address field. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco IP Phone: http://<IP_address> Device Information The Device Information area on a phone web page displays device settings and related information for the phone.
Page 185: Network Setup
The following table describes these items. You can view and set many of these items from the Network Setup menu on the Cisco IP Phone. To display the Network Setup area, access the web page for the phone, and then click the Network Setup hyperlink.
Page 186 Operational Virtual Local Area Network (VLAN) that is configured on a Cisco Catalyst switch in which the phone is a member. Admin VLAN ID Auxiliary VLAN in which the phone is a member. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 187 Idle URL Time Number of seconds that the phone is idle and no menu is open before the XML service that the Idle URL specifies activates. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 188 Version of the user locale that is loaded on the phone. Network Locale Version Version of the network locale that is loaded on the phone. Speaker Enabled Indicates whether the speakerphone is enabled on the phone. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 189 Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the phone. SSH Access Enabled Indicates whether the phone accepts or blocks the SSH connections. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 190 Identifies the CTL file. ITL File The ITL file contains the initial trust list. ITL Signature Enhances security by using the secure hash algorithm (SHA-1) in the CTL and ITL files. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 191 IPv6 Reply Multicast Echo Request Indicates that the phone sends an Echo Reply message in response to an Echo Request message sent to an IPv6 address. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 192 Allows the user to release IPv6-related information. Energywise Power Level A measure of the energy consumed by devices in an EnergyWise network. The Cisco IP Phone 7811 does not support Energywise Power Level. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 193: Network Statistics
Total number of broadcast packets that the phone receives.. Rx multicast Total number of multicast packets that the phone receives. Rx unicast Total number of unicast packets that the phone receives. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 194 128 and 255 bytes in size. Rx size256to511 Total number of received packets, including bad packets, that are between 256 and 511 bytes in size. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 195 LLDP TLVUnrecognizedTotal Total number of LLDP TLVs that are not recognized on the phone. CDP Neighbor Device ID Identifier of a device connected to this port that CDP discovered. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 196: Device Logs
Streaming Statistics A Cisco IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or is running a service that sends or receives audio or data.
Page 197 The value displays as 0 if the connection was set to send-only mode. Receiver Codec Type of audio encoding that is used for the received stream. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 198 Represents a running average of the (see note) round-trip delay, measured when RTCP receiver report blocks are received. Max Jitter Maximum value of instantaneous jitter, in milliseconds. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 199: Request Information From The Phone In Xml
Web access needs to be enabled to get the information. The phone must be associated with a user. Procedure Step 1 For Call Info, enter the following URL in a browser: http://<phone ip address>/CGI/Java/CallInfo<x> Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 200: Sample Callinfo Output
<CiscoIPPhoneCallInfo> <CallState>CONNECTED</CallState> <CallType>INBOUND</CallType> <CallingPartyName/> <CallingPartyDirNum>9700</CallingPartyDirNum> <CalledPartyName/> <CalledPartyDirNum>1030</CalledPartyDirNum> <HuntPilotName/> <CallReference>30303060</CallReference> <CallDuration>12835</CallDuration> <CallStatus>null</CallStatus> <CallSecurity>UNAUTHENTICATED</CallSecurity> <CallPrecedence>ROUTINE</CallPrecedence> <FeatureList/> </CiscoIPPhoneCallInfo> <VisibleFeatureList> <Feature Position="1" Enabled="true" Label="End Call"/> <Feature Position="2" Enabled="true" Label="Show Detail"/> </VisibleFeatureList> </CiscoIPPhoneCallLineInfo> Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 201: Sample Lineinfo Output
The following XML code is an example of the output from the ModeInfo command. <?xml version="1.0" encoding="utf-8"?> <CiscoIPPhoneModeInfo> <PlaneTitle>Applications</PlaneTitle> <PlaneFieldCount>12</PlaneFieldCount> <PlaneSoftKeyIndex>0</PlaneSoftKeyIndex> <PlaneSoftKeyMask>0</PlaneSoftKeyMask> <Prompt></Prompt> <Notify></Notify> <Status></Status> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Call History</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> <CiscoIPPhoneFields> Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 202 Cisco IP Phone Troubleshooting Sample ModeInfo Output <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Preferences</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> </CiscoIPPhoneModeInfo> Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 203: Troubleshooting
VLAN may cause IP phones to reset, lose an active call, or be unable to initiate or answer a call. Phones may not come up until a broadcast storm ends. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 204 Cisco IP Phone and the other device. The values of these statistics should match. See Display Call Statistics Window, on page 166 details. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 205: Startup Problems
Cisco IP Phone Does Not Go Through the Normal Startup Process Problem When you connect a Cisco IP Phone to the network port, the phone does not go through the normal startup process as described in the related topic and the phone screen does not display information.
Page 206: Ciscoipphonedoesnotregisterwithciscounifiedcommunicationsmanager
• Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify that the port is active. • Connect the Cisco IP Phone that does not start up to a different network port that is known to be good.
Page 207: Phone Cannot Connect To Tftp Server Or To Cisco Unified Communications Manager
Phone Cannot Connect Using DNS Problem The DNS settings may be incorrect. Solution If you use DNS to access the TFTP server or Cisco Unified Communications Manager, you must ensure that you specify a DNS server. Related Topics Verify DNS...
Page 208: Cisco Unified Communications Manager And Tftp Services Are Not Running
Cisco Unified Communications Manager and TFTP Services Are Not Running Problem If the Cisco Unified Communications Manager or TFTP services are not running, phones may not be able to start up properly. In such a situation, it is likely that you are experiencing a systemwide failure, and other phones and devices are unable to start up properly.
Page 209: Cisco Ip Phone Cannot Obtain Ip Address
If the network connection and Cisco Unified Communications Manager connection are stable, a phone should not reset. Typically, a phone resets if it has problems in connecting to the network or to Cisco Unified Communications Manager. Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages.
Page 210: Phone Resets Due To Incorrect Static Ip Address
Solution You can check if a Cisco IP Phone received a command from Cisco Unified Communications Manager to reset by pressing Applications on the phone and choosing Admin Settings > Status > Network Statistics.
Page 211: Phone Does Not Power Up
The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.
Page 212: Phone Cannot Authenticate Ctl File
Re-sign the configuration file by using the correct certificate. TFTP Authorization Fails Problem Phone reports TFTP authorization failure. Cause The TFTP address for the phone does not exist in the CTL file. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 213: Phone Does Not Register
Problem Phone does not register with Cisco Unified Communications Manager. Cause The CTL file does not contain the correct information for the Cisco Unified Communications Manager server. Solution Change the Cisco Unified Communications Manager server information in the CTL file.
Page 214: Choppy Speech
If the local DHCP does not offer the correct TFTP address, enable the phone to use an alternate TFTP server. This is often necessary in VPN scenarios. Related Topics Phone Cannot Connect to TFTP Server, on page 193 Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 215: Determine Dns Or Connectivity Issues
Assign a TFTP server. Use the same TFTP server that other functioning phones use. Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address.
Page 216: Create A New Phone Configuration File
If unassigned DNs are not used by other devices, delete these DNs from the Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. For more information, see the documentation for your particular Cisco Unified Communications Manager release.
Page 217: Verify Dns Settings
Control Debug Information from Cisco Unified Communications Manager If you are experiencing phone problems that you cannot resolve, Cisco TAC can assist you. You will need to turn debugging on for the phone, reproduce the problem, turn debugging off, and send the logs to TAC for analysis.
Page 218 Contact Cisco TAC for more information and assistance. Procedure Step 1 In the Cisco Unified Communications Manager Administration, select one of the following windows: • Device > Device settings > Common Phone Profile • System > Enterprise Phone Configuration • Device > Phone...
Page 219: Additional Troubleshooting Information
Cisco IP Phone Troubleshooting Additional Troubleshooting Information Additional Troubleshooting Information If you have additional questions about troubleshooting your phone, go to the following Cisco website and navigate to the desired phone model: https://www.cisco.com/cisco/web/psa/troubleshoot.html Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 220 Cisco IP Phone Troubleshooting Additional Troubleshooting Information Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 221: Maintenance
Cisco IP Phone Cleaning, on page 211 Basic Reset Performing a basic reset of a Cisco IP Phone provides a way to recover when the phone experiences an error. The reset provides a way to reset or restore various configuration and security settings.
Page 222: Perform Reset All Settings From Phone Menu
Perform Factory Reset from Phone Menu Procedure Step 1 Press Applications Step 2 Select Device administration > Factory reset. Step 3 Scroll to Admin Settings > Reset Settings, and select All. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 223: Perform Custom Reset From Phone Menu
To restore phone configuration or settings to noncustomized default, press Ok. Reboot Your Phone from the Backup Image Your Cisco IP Phone has a second, backup image that allows you to recover the phone when the default image has been compromised.
Page 224: Voice Quality Monitoring
Voice Quality Monitoring Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network, Cisco IP Phones use these statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.
Page 225: Cisco Ip Phone Cleaning
Cisco IP Phone Cleaning To clean your Cisco IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all non-weatherproof electronics, liquids and powders can damage the components and cause failures.
Page 226 Cisco IP Phone Troubleshooting Cisco IP Phone Cleaning Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...
Page 227: International User Support
Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 228: Language Limitation
The default English (United States) KATE is presented to the user instead. For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C. Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager...

This manual is also suitable for:

7821 7811 7861 7841

Cisco 7800 Series Administration Manual

CHAPTER 3 Cisco IP Phone Hardware

Cisco IP Phone Installation

CHAPTER 4 Cisco IP Phone Installation

CHAPTER 5 Cisco Unified Communications Manager Phone Setup

CHAPTER 6 Self Care Portal Management

Cisco IP Phone Administration

CHAPTER 7 Cisco IP Phone Security

CHAPTER 8 Cisco IP Phone Customization

CHAPTER 9 Phone Features and Setup

C H a P T E

Corporate and Personal Directory Setup

Cisco IP Phone Troubleshooting

CHAPTER 11 Monitoring Phone Systems

CHAPTER 12 Troubleshooting

CHAPTER 13 Maintenance

CHAPTER 14 International User Support

Quick Links

Troubleshooting

Related Manuals for Cisco 7800 Series

Summary of Contents for Cisco 7800 Series

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Table of Contents