Perform Reset All Settings From Phone Menu; Perform Factory Reset From Phone Menu - Cisco 7800 Series Administration Manual

Perform Reset All Settings from Phone Menu

Procedure
Step 1
Unplug the phone:
• If using PoE, unplug the LAN cable.
• If using the power cube, unplug the power cube.
Step 2
Wait 5 seconds.
Step 3 Press and hold # and plug the phone back in.
Step 4
When the phone boots up, the headset button, the speaker button, and the mute button light up. When the light
on the Mute button turns off, press the 123456789*0# keys in sequence.
Step 5
When you press 1, the lights on the headset button turns off. The light on the Select button flashes when a
button is pressed.
After you press these buttons, the phone goes through the factory reset process.
If you press the buttons out of sequence, the phone powers on normally.
Caution
Perform Reset All Settings from Phone Menu
To perform a factory reset of a phone,
Procedure
Step 1 Press Applications.
Step 2
Choose Admin Settings > Reset Settings > All.
If required, unlock the phone options.
Related Topics

Perform Factory Reset from Phone Menu

Procedure
Step 1 Press Applications
Step 2
Select Device administration > Factory reset.
Step 3 Scroll to Admin Settings > Reset Settings, and select All.
Cisco IP Phone 7800 Series Administration Guide for Cisco Unified Communications Manager
208
Do not power down the phone until it completes the factory reset process, and the main screen
appears.
Apply a Phone Password, on page 39
.
Cisco IP Phone Troubleshooting