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Cisco 7800 Series User Manual

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Cisco IP Phone 7800 Series Multiplatform Phones User Guide
First Published: 2016-01-29
Last Modified: 2020-08-17
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 7800 Series

  • Page 1 Cisco IP Phone 7800 Series Multiplatform Phones User Guide First Published: 2016-01-29 Last Modified: 2020-08-17 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.

  • Page 3: Table Of Contents

    Sign into Your Extension from Another Phone (Extension Mobility) Sign out of Your Extension from Another Phone Sign in to a Phone as a Guest Sign Out of a Phone as a Guest Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 4 Factory Reset the Phone from Phone Web Page Identify Phone Issues with a URL in the Phone Web Page Lost Phone Connectivity Get More Information When Your Phone Displays a Provisioning Failure Message Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 5 Put a Call on Hold Answer a Call Left on Hold for Too Long Swap Between Active and Held Calls Swap Between Active and Held Calls on the Cisco IP Phone 7811 Call Park Place a Call on Hold with Call Park...
  • Page 6 Change Your Status as a Call Center Agent Accept a Call Center Call Hold an Agent Call Set a Disposition Code While on a Call Center Call Trace a Call Escalate a Call to a Supervisor Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 7 Clear the Recent Calls List Create a Contact from a Recents Record Delete a Call Record Delete All Call Records C H A P T E R 5 Voicemail Your Personal Voicemail Account Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 8 Adjust the Phone Screen Contrast Adjust the Phone Screen Backlight Adjust the Backlight Timer from Phone Web Page Specify an Audio Device for a Call Set Language Set Password Set up the Profile Account Cisco IP Phone 7800 Series Multiplatform Phones User Guide viii...
  • Page 9 Compliance Information for Japan FCC Compliance Statements FCC Part 15.19 Statement FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Important Online Information Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 10 Contents Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 11: Your Phone

    Energy Savings, on page 24 • Additional Help and Information, on page 24 The Cisco IP Phone 7800 Series The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications. Table 1: Cisco IP Phone 7800 Series Major Features Features 7811...

  • Page 12: Feature Support

    Call Park Extension and Status, on page 43 calls in a dedicated call park extension and call park status Added the overview description for phone settings Phone Settings Overview, on page 79 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 13 Call a Contact in Your Personal Address Book, on page 66 Edit a Contact in Your Personal Address Book, on page 67 Remove a Contact from Your Personal Address Book, on page 67 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 14 Updated the topic title Your Personal Voicemail Account, on page 73 Check Your Personal New Voice Messages, on page Access Your Personal Voicemail, on page 74 Access Your Personal Audio Voicemail, on page 74 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 15: New And Changed Features For Firmware Release 11.3(1)

    New or Changed Sections Added new task to support Activation Code Onboard Your Phone with Activation Code, on page Onboarding. Added new topic to support Phone Keypad Characters. Phone Keypad Characters, on page 22 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 16: New And Changed For Firmware Release 11.2(3)

    Updated the topic to support XSI caller ID blocking Block Caller ID , on page 83 Added a new topic to support username and password Set up the Profile Account, on page 90 collection on HTTP authentication challenge Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 17: New And Changed For Firmware Release 11.1(2)

    Change Your Presence State, on page 49 Call Center Support Call Center Features, on page 51 XSI Call Logs - Server All Calls menu View Your Recent Calls, on page 69 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 18: New And Changed Features For Firmware Release 11.0(1)

    Set the Profile Rule on the Phone, on page 14 Added viewing reboot history View the Reboot History, on page 29 Added viewing the transaction status View 802.1X Transaction Status, on page 28 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 19 Updated Problem Report Tool support Report All Phone Issues, on page 29 Updated DND support Turn On Do Not Disturb, on page 39 Turn on Do Not Disturb for a Specific Line, on page Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 20: New And Changed Features For Firmware Release 10.4(1)Sr1

    Hold the tab between two fingers, with the corner notches facing you. Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 21: Change The Viewing Angle Of Your Phone

    Step 5 Return the handset to the handset rest. Change the Viewing Angle of Your Phone You can change the angle of the phone, except the Cisco IP Phone 7811, to eliminate glare on the screen. Procedure Step 1 Unplug the phone from the network.

  • Page 22: Auto Provision Your Phone With Short Activation Code

    If extension mobility is configured, you can sign into a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your personal directory number. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 23: Sign Out Of Your Extension From Another Phone

    An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency services when you make an emergency call. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 24: Sign Out Of A Phone As A Guest

    Your administrator performs the necessary setup on the server and for the phone to allow you to monitor the desired lines. You can configure monitoring on your phone in two ways: • You can configure monitoring of an individual user's line. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 25: Activate Or Deactivate Monitoring Of The Blf List

    The phone monitors as many users as possible with the available line keys. You can make more line keys available for monitoring the list by removing features configured on line keys. See Remove the Feature Configured on a Line Key, on page 17 for details. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 26: Configure Monitoring Of An Individual Line

    • The line key on which you want to configure this feature is not configured as an extension. Procedure Step 1 Press and hold down the line key for two seconds. Step 2 On the Select feature screen, select one of these options: Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 27: Remove The Feature Configured On A Line Key

    You cannot remove some features configured by your administrator. Procedure Step 1 Press and hold down the line key for two seconds. Step 2 On the Select feature screen, select None. Step 3 When prompted to confirm, press OK. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 28: Add A Menu Shortcut To A Line Key

    You specify the number that will receive calls when call forward is enabled on the phone. Use the phone web page to set up more complicated call forward functions, for example, when your line is busy. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 29: Speed-Dial Numbers

    Example To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements: Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 30: Buttons And Hardware

    • Cisco IP Phone 7811 No buttons on either side of the screen • Cisco IP Phone 7821 Two buttons on the left side of the screen • Cisco IP Phone 7841 Two buttons on either side of the screen •...
  • Page 31 Headset Toggle the headset on or off. When the headset is on, the button is lit. The Cisco IP Phone 7811 does not have a Headset button. Contacts, Applications, and Access personal and corporate directories. Contacts...

  • Page 32: Phone Keypad Characters

    • Line buttons—Used to initiate or answer a call or resume a held call. You can also use a line key to open and close the call session window, and to navigate through the call session window. Open the call session window to see the calls on the line. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 33: Phone Screen Features

    There will be no highlight for an active call. Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display 15 digits on the phone screen when line is inactive.

  • Page 34: Differences Between Phone Calls And Lines

    Only one of those calls is active and the other seven are held calls. Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phone 7800 Series: • Phihong adapter (PSC18U-480); Rating: 48 VDC 0.38A •...

  • Page 35: Accessibility Features

    • For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/ ip-phone-7800-series-multiplatform-firmware/products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html.

  • Page 36: View The Customization State On The Phone

    Hardware version—Version number of the Cisco IP Phone hardware. VID—Version ID of the Cisco IP Phone. Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.

  • Page 37: View The Network Status

    • MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port.

  • Page 38: View The Status Messages On The Phone

    View 802.1X Transaction Status Procedure Step 1 Press Applications Step 2 Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status. You can view the following information: • Transaction status Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 39: View The Reboot History

    You can restore your phone to its original manufacturer settings from the phone web page. After you reset the phone, you can reconfigure it. Procedure Enter the URL in a supported web browser and click Confirm Factory Reset You can enter URL in the format: http://<Phone IP>/admin/factory-reset Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 40: Identify Phone Issues With A Url In The Phone Web Page

    This message will display only immediately after the phone boots up. You will not see this message after the phone is registered to a call server. This message applies to all MPP Phones. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 41: Cisco One-Year Limited Hardware Warranty Terms

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
  • Page 42 Your Phone Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 43: Calls

    Make a Call with the Speakerphone Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too. Procedure Step 1 Enter a number using the keypad. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 44: Make A Call With A Headset

    You can call the most recently dialed phone number. Procedure Step 1 (Optional) Select a line. Step 2 Press Redial. Step 3 Select the call record from the Placed calls list and press Call. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 45: Speed Dial

    Procedure Enter the speed-dial code and press Call. Configure a Speed Dial on a Line Key You can configure a line key to dial a number when you press the key. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 46: Use The Line In Focus For Speed-Dial Calls

    If the existing number of calls on the line in focus is equal to the value set in the Call Appearances Per Line field in the phone web page, the speed-dial call is made from the next available line. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 47: Use The Line In Focus To Check Speed-Dial Calls

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 48: Answer A Call

    Before you begin Your administrator configures the Ignore softkey on your phone. Procedure Silence the incoming call by any of the methods: Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 49: Turn On Do Not Disturb

    The administrator enters the star codes in the DND Act Code and DND Deact Code fields respectively on the phone web page. Procedure Step 1 To turn on DND, dial the star code provided by your administrator. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 50: Answer A Coworker's Phone (Call Pickup)

    Press Mute again to turn mute off. Hold Calls Put a Call on Hold You can put an active call on hold and then resume the call when you're ready. Procedure Step 1 Press Hold or Hold. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 51: Answer A Call Left On Hold For Too Long

    Swap Between Active and Held Calls on the Cisco IP Phone 7811 The Cisco IP Phone 7811 does not have line buttons. If you have a held call and an active call, you see the Calls softkey. Also, If you have more than two calls, you see the Calls softkey.

  • Page 52: Call Park

    (Optional) If you have call park configured on a key expansion module, press the call park line key. Step 4 Enter the number where the call is parked followed by Pound (#). Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 53: Park And Unpark A Call With One Line Key

    See Coworker Line Status, on page 14 for the idle and Parked call icons. This feature doesn't apply to phone Cisco IP Phone 7811. Before you begin Activate or Deactivate Monitoring of the BLF List, on page 15 Procedure Step 1 Press the line key that monitors the user to park an active call.

  • Page 54: Forward Calls

    Step 3 Press Call to forward all calls to the specified number. Related Topics Phone Web Page, on page 18 Forward Calls in Specific Situations Turn On Call Forward for All Lines Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 55: Activate Call Forward All With Feature Activation Code Synchronization

    If your administrator disables the feature key synchronization (FKS) and XSI sync for call forwarding on your phone, you can enter the value as number of seconds after which call needs to be forwarded. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 56: Transfer Calls

    You have an active call that needs to be transferred. Procedure Step 1 From a call that is not on hold, press Transfer Step 2 When the other person answers, you can talk to them. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 57: Conference Calls And Meetings

    Step 3 Press Conference only once. All numbers are added to the conference call and you see the star code that represents the conference bridge URL with one of the active calls. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 58: Record A Call

    You use the UC-One Communicator to manage your lists of contacts. Your phone gets your lists of contacts from the UC-One Communicator server. When you use the phone, the phone sends status information to the UC-One Communicator. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 59: Presence

    Change Your Presence State Because the phone is always available, you need to set your presence manually on the phone. Before you begin You administrator enables the IM&P directory in the phone. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 60: Page A Group Of Phones (Multicast Paging)

    Use this feature if you have multiple lines and want to see all your calls—on all lines—displayed on a single screen. You can still filter for a specific line. Your administrator sets up this feature. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 61: Answer The Oldest Call First

    Procedure Step 1 Press the line button for the shared line. Step 2 Press Barge or BargeSilent. Call Center Features Your administrator configures your phone as a call center phone. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 62: Sign In As A Call Center Agent

    If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 63: Change Your Status As A Call Center Agent

    When you are on a call center call, you can put the caller on hold and return to the call. While the call is held for a long time, you will hear a reminder tone and a ring splash on the phone screen. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 64: Set A Disposition Code While On A Call Center Call

    When you need to escalate a call, you can add your supervisor to a conference call with you and your caller. Before you begin Your administrator enables emergency escalation on your phone. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 65 In the Emergency Escalation window, click OK. You can enter preferred emergency escalation number, or you can leave it empty if you do not have any supervisor preference. You will not see any emergency escalation number. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 66 Calls Escalate a Call to a Supervisor Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 67: Contacts

    • Group Common • LDAP directory The manual search operation tries to retrieve the contacts from the directories in the following order: • Personal address book • BroadSoft directory • LDAP directory Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 68 Edit the number as necessary. c) Press Call. Related Topics Search for a Contact in Your Personal Address Book, on page 66 Search for a Contact in Your BroadSoft Directory, on page 59 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 69: Corporate Directory

    Select a BroadSoft directory. The default names are: • Enterprise • Group • Personal • Enterprise Common • Group Common Note When your administrator disables the directory individual mode, the phone only displays BroadSoft directory. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 70: Edit Your Contact Type In Your Broadsoft Directory

    When your administrator disables the directory individual mode, the phone only displays BroadSoft directory. When your administrator enables the directory individual mode, the phone displays all enabled directories with default or customized names. The default names are: • Enterprise • Group • Personal Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 71: Edit The Server Name Of Your Broadsoft Directory

    • Group • Personal • Enterprise Common • Group Common Note Only the directory that is enabled by your administrator can display in the Directories screen. Procedure Step 1 Press Contacts Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 72: Edit Credentials Of Your Broadsoft Directory

    (Optional) Set the Authentication type to Login credentials or SIP credentials. Step 7 Enter the user credentials based on the authentication type. • Login credentials: edit the User ID and Password fields. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 73: Ldap Directory

    Press Save to apply the change. LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported.

  • Page 74: Search For A Contact In Your Ldap Directory

    Add a New Contact to Your Personal Address Book Before you begin Your administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 75: Add A New Contact To Your Personal Address Book With Phone Web Page

    On the phone web page, select User Login > Personal Directory. Step 2 Click Add to Personal Directory. Step 3 Add name and related number or numbers. The number contains work number, mobile number, and home number. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 76: Search For A Contact In Your Personal Address Book

    Step 4 Highlight the personal address book entry that you want to dial. Step 5 Press Call. Related Topics Search for a Contact in Your Personal Address Book, on page 66 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 77: Edit A Contact In Your Personal Address Book

    Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transferred call. The reverse name lookup acts when the phone cannot find a name using the service provider directory, Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 78 Reverse name lookup is enabled by default. Reverse name lookup searches the directories in the following order: 1. Phone contacts 2. Call History 3. LDAP Directory 4. XML Directory Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 79: Recent Calls

    This can get overwritten in the Recents list. Procedure Step 1 Select a line to view. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 80: View Calls Logs From Broadworks Xsi Server

    • Server: Displays call logs stored on and transferred from the server. • Phone: Displays call logs stored on the phone. Step 5 Click Set. You can view all calls, missed calls, received calls, and placed calls list. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 81: Return A Recent Call

    • Display recents from Step 5 Press Option and select Delete all. Step 6 Press OK. Create a Contact from a Recents Record Procedure Step 1 Display a Recents record. Step 2 Press Option. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 82: Delete A Call Record

    You can delete all call history records on your phone. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Select All calls. Step 4 Press Option and select Delete all. Step 5 Press OK. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 83: Voicemail

    If your administrator has not set up your personal voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Step 3 Enter your personal voicemail phone number in Voice mail. Step 4 Press Set. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 84: Check Your Personal New Voice Messages

    When prompted, enter your voicemail credentials. Phone Behavior with Voicemail Setting This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 85: Phone Behavior With Voicemail And Missed Call Configuration Setting

    Missed Call Voicemail comes in LED On User interacts with the phone and calls the voicemail to retrieve a message. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 86: Voice Messages States Of Monitored Voicemail Accounts

    • Your administrator must configure either a line key on the phone to monitor a voicemail account. • Your administrator must assign speed dial to the configured key. • There are new messages for the monitored voicemail account. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 87: Procedure

    Access Monitored Voicemail Account Messages Procedure Step 1 Press the line key on the phone. You may be prompted to enter the monitored voicemail account ID and PIN. Step 2 Follow the voice prompts. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 88 Voicemail Access Monitored Voicemail Account Messages Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 89: Settings

    Your administrator can configure the phone to make the setting menus available on the phone screen or on the phone web interface. If you can't find a specific menu, contact your administrator. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 90: Change The Ringtone

    Select User preferences > Call preferences > Call forwarding to access the Call forward settings screen. You can also press the Forward softkey on the phone home screen to access the Call forward settings screen. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 91 You can press the Clr fwd softkey to disable all types of call forwarding, while the target phone number remains. If the call forward setting on the phone doesn't take effect, consult your administrator. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 92: Turn On Do Not Disturb For A Specific Line

    Step 3 Select On if you want to block the call that does not have caller information, or select Off to allow the call. Step 4 Press Set to save the setting. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 93: Block Caller Id

    Select User preferences > Call preferences > Secure call. Step 3 Select On to enable secure call feature or select Off to disable the secure call feature. Step 4 Press Set to save the setting. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 94: Set Up An Auto Answer Page

    Step 4 Press Set to confirm the assigned number. Step 5 Press Back to exit. Change the Display Mode This feature is supported on Cisco IP Phone 7821, 7841, and 7861. Procedure Step 1 Press Applications Step 2 Select User preferences > Attendant console preferences > Display mode.

  • Page 95: Change The Time Format

    Step 1 Press Applications Step 2 Select User preferences > Screen preferences > Screen saver. Step 3 Select On to turn on screen saver and select Off to turn it off. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 96: Configure The Screen Saver With The Phone Web Interface

    Parameter Description Screen Saver Enable Select Yes to enable a screen saver on the phone. When the phone is idle for a specified time, it enters screen saver mode. Default: No Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 97: Add A Logo As A Phone Background

    In the Screen section, select Logo from the Phone Background field and in the Logo URL field enter a URL or path for the location where the logo image is saved. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 98: Adjust The Phone Screen Contrast

    Step 3 Step 4 Press Save. Adjust the Phone Screen Backlight You can adjust the backlight to make the phone screen easier to read. Backlights are not supported on the Cisco IP Phone 7811. Procedure Step 1 Press Applications Step 2 Select User preferences >...

  • Page 99: Specify An Audio Device For A Call

    Depending upon how your phone is configured, you may be able to change the language used by your phone. Procedure Step 1 Press Applications Step 2 Select Device administration > Language. Step 3 Select a language from the list of available languages. Step 4 Select Save. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 100: Set Password

    Press Sign in to save your username and password. Note If any of the Username field or the Password field is empty, the phone displays a grey Sign in softkey and you can't press the softkey. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 101: Add Multiple Locations For A Broadworks Xsi User

    Maximum length of a name that you can enter is 25. You can also keep the Name field empty. Maximum length of a number that you can enter is 20. Step 6 Enable or disable the location. Step 7 Press Save to add the locations to the Locations list. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 102 Settings Add Multiple Locations for a BroadWorks XSI User Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 103: Accessories

    External Headsets Check with the headset manufacturer to confirm whether you can use it with your Cisco phone. If you plug a headset into the phone during an active call, the audio path automatically changes to the headset. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 104: Standard Headsets

    Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order: Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 105 • When you connect only an analog headset to the phone, you can make your analog headset the preferred audio device. Procedure Step 1 Before you make or answer a call, press Headset. Step 2 (Optional) If you place a call, dial the number. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...
  • Page 106 Accessories Swap Headsets While on a Call Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 107: Product Safety And Security

    • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 108: Ways To Provide Power To Your Phone

    The LAN/Ethernet cable or other cables attached to the device should not be extended outside of the building. EnergyStar The following phones have EnergyStar certification: • Cisco IP Phone 7811 • Cisco IP Phone 7841 Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 109: Product Label

    It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 110: Compliance Information For Brazil

    FCC Part 15.21 Statement Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

  • Page 111: Fcc Rf Radiation Exposure Statement

    This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
  • Page 112 Product Safety and Security Important Online Information Cisco IP Phone 7800 Series Multiplatform Phones User Guide...

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