Faq - Canon imageRUNNER 2530 Service Manual

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Technology > Embedded RDS > FAQ

FAQ

Q1: Registration information of an E-RDS is once deleted from the UGW server, and is re-
registered after that. If a communication test is not carried out, then device information on
the UGW becomes invalid.
A1: When registration of the E-RDS is deleted from the UGW, the status will be changed to
that the communication test has not completed because related information has lost from
a database. So, device information will also become invalid if that condition will be left for
seven days without carrying out the communication test.
Q2: A communication test with the UGW results NG!
A2: On the conditions which have not changed a server's address or port number, the
following cases can be considered in the case where a communication test serves as NG.
1. Name resolution was failed due to an incorrect host name or DNS server has been
halted.
2. Network cable is blocked off.
3. Proxy server settings is not correct.
Q3: Let me know the interval of data transmitting from E-RDS to the UGW, and what data
size is sent to the UGW?
A3: The schedule of data transmitting, the start time are determined by settings in the
UGW side. The timing is once per 16 hours by default, and counter data volume could be
maximum 250 bytes.
Q4: Does error-retry carry out at the time of a communication error with the UGW?
A4: The retry of SOAP communication is performed as follows. As for postAlert data, three
times of data which failed transmitting to the UGW by some external causes can be
stored in RAMDISK, and will be resent at the predetermined intervals. Moreover, the data
which failed in transmission is resent at the predetermined intervals at the time of SOAP
transmitting error generating at the time of a jam log and service call log transmission.
Q5: How many log-data can be stored?
A5: Up to 5 log records can be accumulated. The data size of error information is maximum
128 bytes.
Q6: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed.
Can E-RDS adopt with Microsoft ISA?
A6: "Integrated" authentication is used for Microsoft ISA though, E-RDS must comply
with "Basic." Therefore if you can change to "Basic" authentication on the server, the
2 Technology > Embedded RDS > FAQ
authentication with E-RDS can be done.
Q7: Can I turn the device power off during the e-Maintenance/ imageWARE Remote system
operation?
A7: While operating the e-Maintenance/ imageWARE Remote system, the power of the
device must be ON. If power OFF is needed, do not leave the device power OFF for
long time. It will become "Device is busy, try later" errors if the power supply of network
equipment such as HUB is made prolonged OFF.
Q8: Describe about the behavior of E-RDS while enabling the Real Deep Sleep functionality.
A8: While being in Real Deep Sleep, and if data to be sent is in E-RDS, the system wakes up
asleep, then starts to send the data to the UGW. The system also waits for completion of
data transmission and let the device to shift to asleep status again. However, transition time
to the Real Deep Sleep depends on the device, and the transition to sleep won't be done if
the next data transmission will be done within 10 minutes.
Q9: Is E-RDS compatible with Section counter (Department counter)?
A9: No, E-RDS does not support Section counter.
Q10: Is E-RDS operation possible to a device which used IPv6?
A10: It depends on UGW side, however IPv6 has not been supported by UGW3.0.
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