Samsung DCS Programming Manual page 224

SAMSUNG
COMBINED SYSTEMS PROGRAMMING MANUAL
MMC: 607
FOR: DCS CII
Purpose: Sets up UCD options for the UCD group assigned in
group has been programmed in the system, you may be presented with a warning and
not allowed to enter this MMC.
Note: Some options may not be available on your system.
OPTION
FIRST MSG First message on AA card when no agents are available to answer calls.
SECOND MSG Second message on AA card when no agents are available to answer calls.
EXIT CODE Routes the queued call to the Final Destination assigned in this MMC (see be-
low). This must be dialled while 1st or 2nd MSG is active.
RETRY COUNT Second message will be cycled with MOH until this counter value is reached.
FINAL If the call is not answered by the time RETRY COUNT time is reached, it will be
DESTINATION routed over this destination. If you press the
number.
RING NEXT Specifies how long ringing at an agent will last. After this time, ringing stops, the
agent is logged-out from the group and ringing starts at the next idle agent. If set
as '0000', call will rotate between agents until answered.
UCD RECALL Determines length of MOH between MSGs.
MOH SOURCE Specifies MOH source to be presented to the caller.
WRAP-UP No calls are presented to agents during this period.
AUTO LOGOUT Turns ON or OFF the automatic logout of agents when the RING NEXT timer
option is set. This setting is ignored if RING NEXT=0000.
ALLOUT FINAL Determines if calls forward to the Final Destination when all agents are logged
out of the UCD group (ON=forward). If no Final Destination is assigned, the call
will disconnect. (iDCS and OS500 systems only)
AGENT PIN NO If enabled, an agent PIN must be entered as part of the sequence to log into a
group. The PIN must be registered in
GBUSY NEXT If set ON, an incoming call is sent immediately to the final destination if all mem-
bers are busy.
VALUE RANGE
FIRST MSG:
SECOND MSG:
EXIT CODE:
RETRY COUNT:
FINAL DESTINATION :
RING NEXT:
UCD RECALL:
MOH SOURCE:
WRAP–UP:
AUTO LOGOUT:
ALLOUT FINAL:
AGENT PIN NO:
GBUSY NEXT:
816
iDCS100 iDCS500
01–64
01–64
NONE, 0–9, *, #
00–99
NONE, STATION, STATION GRP, AA PLAN NO ( 01–12 )
00–99 sec
00–99 sec
TONE, NONE, Port No.
000–250 sec
ON/OFF
ON/OFF
ON/OFF
ON/OFF
MMC 607 (Page 1 of 2)
UCD OPTIONS
OS500
MMC
"A" key you can enter an AA Plan
MMC 717.
MMC PROGRAMS
FEBRUARY 2004
601. If no UCD