Getting Technical Support; Table 1: Contacting Northstar - NorthStar 961 Install Manual

SECTION ONE - Introduction

Getting technical support

You can email the
Service Department
directly from Northstar's
website,
www.northstarcmc.com.
From here you can also
get technical information
under either the Manuals
link (to download
manuals) or the Support
link.
Page 2
•
configuring the NMEA output ports
•
setting the auxiliary port
•
setting pulses per nautical mile (PPNM)
•
service functions
•
maintaining the 961/962
• installing software updates
•
saving and restoring the database
Technical specifications for the 961/962 and antennas are located in
Appendix A at the back of this manual.
The rest of this section explains how to obtain technical support and how
to return a system for service.
After you've followed the instructions in this manual, if you need
additional technical or operations support or have any other
service-related questions, please contact your dealer or the Northstar
Service Department by email, fax, U.S. mail, or phone, as described in the
table below. For product information and brochures, contact the
Northstar Sales Department. You can also visit Northstar's website for
additional service-related information.

Table 1: Contacting Northstar

Email:
Service: service@northstarcmc.com
Sales: sales@northstarcmc.com
Fax:
Service: 978/897-1595
Sales: 978/897-7241
Telephone:
Main number: 978/897-6600 or 800/628-4487
U.S. mail:
30 Sudbury Road
Acton, MA 01720
Website:
www.northstarcmc.com (you can send email to
Northstar directly from this site)
When contacting Northstar, please have the 961/962's serial number
available. Be as complete and accurate as possible when describing the
problem so that a Northstar service technician can research the issue and
provide the quickest possible response. Northstar's Service Department is
available between 9:00 a.m. and 5:00 p.m. Eastern Time, Monday through
Friday, excluding major holidays.
961/962 INSTALLATION MANUAL Revision A