Getting Technical Support - NorthStar 6000i Installation Manual

Getting technical support

Contacting Northstar
After you've followed the instructions in this manual, if you need technical assistance or have any
other service-related questions, you can contact the Northstar Service Department. Please be as
complete and accurate as possible when describing the problem so that a service technician can
research the problem and provide the quickest response. You can reach Northstar's Service
Department by e-mail, fax, U.S. mail, or phone as described in Table 14 below. Northstar's Service
Department is available between 9:00 AM and 5:00 PM Eastern Time, Monday through Friday,
excluding major holidays. To buy spare, replacement, or missing parts, and to get brochures and
product information, contact the Northstar Sales Department.
6000i Installation Manual, Rev. G
SECTION SEVEN: Troubleshooting and servicing the 6000i system
NOTE: Please have the 6000i's serial number — available on the back
of the unit or on the OPTIONS/SERVICE INFO screen — ready
before contacting Northstar's Service Department. For help with
software questions, please have your software version number
available (press the STAR key several times to display the
Options/Service Info screen).
Table 14: Contacting Northstar
Email:
Service: service@NorthstarNav.com
Sales: sales@NorthstarNav.com
Fax:
Service: 978/897-1595
Sales: 978/897-7241
Telephone:
Main number: 978/897-6600 or 800/
628-4487
U.S. mail:
Northstar
30 Sudbury Road
Acton, MA 01720 USA
Website:
www.northstarnav.com (you can send e-mail
to Northstar directly from this site, and
access additional technical information and
download manuals in PDF form under either
the Product Manuals or Support links).
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