Getting Technical Support; Table 1: Contacting Northstar - NorthStar GM1708 961X Installation Manual

SECTION ONE - Introduction

Getting technical support

You can email the Ser-
vice Department directly
from Northstar's website.
The address is
www.northstarcmc.com.
From here, you also can
access additional techni-
cal information under
either the Manuals or
Support links.
Hearing from you
Page 2
setting pulses per nautical mile (PPNM)
•
service functions
•
maintaining the unit
•
installing software updates and saving and restoring the database
•
The unit's technical specifications can be found in Appendix A at the back
of this manual.
The rest of this section explains how to obtain technical support and how
to return a unit for service.
After you've followed the instructions in this installation guide, if you
require additional technical support or have any other service-related
questions, you can contact either your dealer or the Northstar Service
Department. Northstar's Service Department can be reached by email, fax,
U.S. mail, or phone as described in the table below. Whether you send an
email or fax, or write or phone, please have the unit's serial number avail-
able, and be as complete and accurate as possible when describing the
problem so that a service technician can research the problem and pro-
vide the quickest possible response.
Northstar's Service Department is available between 9:00 AM and 5:00
PM Eastern Time, Monday through Friday, excluding major holidays.

Table 1: Contacting Northstar

Email:
Service: service@northstarcmc.com
Sales: sales@northstarcmc.com
Fax:
Service: 978/897-1595
Sales: 978/897-7241
Telephone:
Main number: 978/897-6600 or 800/628-4487
Sales: 978/897-0770
Service: 978/897-6600
U.S. mail:
30 Sudbury Road
Acton, MA 01720
Website:
www.northstarcmc.com (you can send email to
Northstar directly from this site)
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961 INSTALLATION MANUAL Revision A