Servicing The System - NorthStar 961 Install Manual

Using the Dealer
Express web
pages
Hearing from you
Ordering
replacement
parts

Servicing the system

961/962 INSTALLATION MANUAL Revision A
You can visit the Dealer Express area on Northstar's website for online
service-related information (contact Northstar for your dealer password
before clicking on the Dealer Express link), including the following:
•
service bulletins (for known issues and solutions)
•
software update information (for new software features)
• service request form (for sending systems back)
• 961/962 support request form (for 961/962 service)
•
service status request form (for systems currently under repair)
•
warranty registration form (for registering new products)
Your feedback is important and helps Northstar ensure that this manual
is a valuable resource for all marine technicians. Send your questions,
comments, or suggestions about this manual to:
To order spare parts or replacement/missing parts, call the Northstar Sales
Department at 978/897-6600 or 800/628-4487.
Warranty repair of the system is performed only by authorized Northstar
dealers or at the Northstar factory. Service includes a complete hardware
and software check-out.
For systems still under warranty, field repairs are not
authorized and will void the warranty!
For a 961/962 under warranty, shipping charges to the factory are the
only cost for factory repair. The repaired 961/962 will be returned via
prepaid economy ground freight (freight for units returned overseas is
chargeable).
A 961/962 and any accessories returned for warranty repair that are
determined to be without fault are subject to a handling charge.
docs@northstarcmc.com
NOTE:
SECTION ONE - Introduction
Page 3