GE ApexPro Service Manual page 98

Troubleshooting
Symptom
Sudden operating system
shutdown
(i.e., abnormal shutdown)
Power supply failure
alarm
(i.e., Loss of single power
supply)
Unable to communicate
via serial port/KVM
POST memory error
Loss, delayed, or corrupt
patient data
Loss of functionality on all
PCI cards: SNMP, IX NIC
BIOS settings not saved
upon reboot/reset
Loss of USB port
Lost or corrupted
waveforms
6-6
Possible reason
Electrical failure of CPU
Electrical failure of RAID card
Overheating due to CPU fan
failure
Overheating due to low case
airflow
Single power supply failure
Overheating due to dust or
debris
Serial cable failure
CPU board failure
RAM failure
RAM failure
Motherboard or backplane
damage
PCI connector damage
Dead BIOS battery
Incorrect BIOS battery
installation (reversed polarity)
USB cable failure
USB port failure
Loose or unconnected Ethernet
cables
Ethernet cable failure
Unity Network MC Network
Ethernet card failure
Misconfigured IP address
ApexPro™ Telemetry
Solution/course of action
Replace CPU assembly
Replace RAID card
Replace CPU fan and monitor
CPU for damage
Clean system or replace system
fans
Replace power supply
Clean system
Replace cable
Replace CPU board
Replace memory DIMMs
Replace memory DIMMs
Replace motherboard and/or
backplane riser
Replace motherboard and/or
backplane riser
Replace BIOS battery
Correctly re-install or replace
BIOS battery
Replace cable
Replace CPU board
Reconnect all cables
Replace cable
Replace CPU board and/or Unity
Network MC Network Ethernet
port daughterboard
Reconfigure IP address
Use the ATS ping functionality to
Verify the IP address settings (if
required) on page 5-5.
FRU procedure
See CPU boards on page 7-25.
See RAID card on page 7-8.
See CPU fan on page 7-23.
See Fan filter on page 7-5.
See Chassis fan on page 7-24.
See Power module on page 7-30.
See Fan filter on page 7-5.
See Drive filter on page 7-6.
N/A
See CPU boards on page 7-25.
See CPU boards on page 7-25.
See CPU boards on page 7-25.
See CPU boards on page 7-25.
See CPU boards on page 7-25.
N/A
N/A
N/A
See CPU boards on page 7-25.
N/A
N/A
See CPU boards on page 7-25.
N/A
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