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A-82
A-82
General Description
This feature allows a user outside the NEAX2400 ICS to access the system via a public or private network
without the Attendant or station user's assistance. After or during an announcement, the outside user may
originate calls over any or all of the PBX facilities.
Operating Procedure
To operate:
1.
The calling party (public or private network) lifts handset; receives Dial Tone.
2.
The calling party dials Automated Attendant number; receives Ringback Tone through either the
public/private network. Announcement (first announcement) asking the caller to dial the desired
station number is provided.
3.
The calling party dials the desired station number; receives Ringback Tone (if not busy or
restricted).
4.
The called party answers.
Service Conditions
1.
The incoming routes from the CO lines for AUTOMATED ATTENDANT cannot be used for
REMOTE ACCESS TO SYSTEM [R-2].
2.
When a Ringdown incoming call encounters "registers all busy" status, call termination is retried
approximately one second later. The call will wait until one of the receivers becomes available,
but will not be placed in a queue.
3.
System Data can select to provide or not provide the first announcement for an incoming call
terminated to AUTOMATED ATTENDANT. If first announcement sending is not provided, the
calling party hears Ringback Tone from the NEAX2400 ICS.
4.
When a Ringdown incoming call encounters "announcement trunk busy/blockout for the first
announcement" status, the calling party hears Ringback Tone from the originating office until the
call is connected to the announcement trunk. When a TIE Line incoming call encounters
"announcement trunk busy/blockout for the first announcement" status, the system returns Dial
Tone.
5.
In the following cases, either redial or forced release after the second announcement may be
selected in System Data:
a.) When the calling party has dialed a dead number. (When dead number announcement is
provided, it takes priority over the second announcement.)
b.) When the calling party has abandoned dialing.
c.) When the connection is restricted:
•
The called station is restricted from incoming trunk connection.
•
The calling party has dialed an access code for trunk call origination and encounters
digit restriction. When a trunk call has encountered an access code restriction, the
second announcement is provided (digit reception ready), and the calling party can
redial.
•
The calling party has dialed an access code for trunk call origination and encounters
an inter-digit pause time-out connection restriction.
•
The calling party originates a trunk call and encounters trunk busy status.
Page 44
Automated Attendant
Automated Attendant
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
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