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O-21
Outgoing Trunk Busy Announcements
General Description
This feature permits a station-originated call, upon encountering a trunk busy signal, to be automatically
routed to a recorded announcement informing the caller that all outgoing trunks are busy.
Operating Procedure
No manual operation is required after this feature has been programmed in System Data.
Service Conditions
1.
This service feature is available when a station-originated call or tandem call encounters a busy
condition.
2.
MISCELLANEOUS TRUNK RESTRICTION [M-2] is also available for this service feature.
3.
The announcement machine can be provided on a per-tenant basis.
4.
The availability of this service feature cannot be determined for each outgoing trunk route.
5.
The other services activated by an outgoing trunk-busy condition are executed prior to this
service, for example:
OFF-HOOK QUEUING
OUTGOING TRUNK QUEUING
ROUTE ADVANCE
6.
This feature is not available when a call origination is impossible because of a sender-busy
condition, even though there are idle trunks.
7.
This feature is available when a call using STATION-TO-STATION CALLING [S-11] is
transferred by CALL FORWARDING - ALL CALLS - OUTSIDE [C-28] or CALL FORWARDING
- BUSY LINE - OUTSIDE [C-60] and encounters busy outgoing trunks.
8.
This feature is available when a station calling on a DIRECT INWARD DIALING [D-8] or a Tie
Line is transferred by CALL FORWARDING - ALL CALLS - OUTSIDE [C-28] or CALL
FORWARDING - BUSY LINE - OUTSIDE [C-60] and encounters busy outgoing trunks.
9.
This feature is not available when a call is transferred by CALL FORWARDING - DON'T
ANSWER - OUTSIDE [C-74] and encounters busy outgoing trunks.
10. This feature requires one of the following hardware alternatives:
a.) Central Office Trunk (COT) or 2W E&M trunk and an announcement machine
b.) Digital Announcement Trunk (DAT).
11. This feature is not available for DIT CALL FORWARDING-OUTSIDE.
NEAX2400 ICS Business Features and Specifications
NDA-24143, Issue 4
Outgoing Trunk Busy Announcements
[O-7]
[O-2]
[R-6]
O-21
Page 395
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