Step 1. Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such an inspection form as shown in the following page as an example will facilitate collecting
information to the point required for proper analysis and diagnosis.
NOTE
The form is a standard sample. It should be modified according to conditions characteristic of each
market.
Customer problem inspection form (Example)
Automatic Transmission/Transaxle:
5A-17
I7RW01510006-04