General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module; Resetting Or Restoring The Cisco Unified Ip Phone; Performing A Basic Reset - Cisco 7945G Administration Manual

General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module

General Troubleshooting Tips for the Cisco Unified IP Phone
Expansion Module
Table 9-3
Module. This information applies to SCCP phones only because SIP phones do not support this device.
Table 9-3
Problem
No display on the Cisco Unified IP
Phone Expansion Module.
Lighted buttons on the first Cisco
Unified IP Phone Expansion Module
are all red.
Lighted buttons on the second Cisco
Unified IP Phone Expansion Module
are all amber.

Resetting or Restoring the Cisco Unified IP Phone

There are two methods for resetting or restoring the Cisco Unified IP Phone:
•
•

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 9-4
any time after the phone has started up. Choose the operation that is appropriate for your situation.
Table 9-4 Basic Reset Methods
Operation Performing
Restart phone From the Main screen, press Settings to displays
the Settings menu, then press **#**.
Note
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3)
9-14
provides general troubleshooting information for the Cisco Unified IP Phone Expansion
Cisco Unified IP Phone Expansion Module 7914 Troubleshooting
Performing a Basic Reset, page 9-14
Performing a Factory Reset, page 9-15
describes the ways to perform a basic reset. You can reset a phone with any of these operations
This basic reset sequence also works from
any other screen that does not accept user
input.
Chapter 9
Solution
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco Unified IP Phone
Expansion Module.
Verify that the Cisco Unified IP Phone Expansion Module is
configured in Cisco Unified Communications Manager.
Verify that the Cisco Unified IP Phone Expansion Module is
configured in Cisco Unified Communications Manager.
Explanation
Resets any user and network configuration
changes that you have made but that the phone has
not written to its flash memory to previously saved
settings, then restarts the phone.
Troubleshooting and Maintenance
OL-17755-01