Cisco 7945G Administration Manual page 169

Chapter 9 Troubleshooting and Maintenance
Table 9-1
Problem
Phone does not register with
Cisco Unified Communications Manager.
Phone does not request signed
configuration files.
802.1X Enabled on Phone but Not Authenticating
Phone cannot obtain a DHCP-assigned IP
address.
Phone does not register with
Cisco Unified Communications Manager.
Phone status display as "Configuring IP" or
"Registering".
802.1X Authentication Status displays as
"Held" (see the
and Status" section on page 4-34
details).
Status menu displays 802.1X status as
"Failed" (see the
page 7-2
802.1X Not Enabled
Phone cannot obtain a DHCP-assigned IP
address
Phone does not register with
Cisco Unified Communications Manager
Phone status display as "Configuring IP" or
"Registering"
802.1X Authentication Status displays as
"Disabled"
Status menu displays DHCP status as
timing out
Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3)
OL-17755-01
Cisco Unified IP Phone Security Troubleshooting (continued)
"802.1X Authentication
for more
"Status Menu" section on
for more details).
Troubleshooting Cisco Unified IP Phone Security
Possible Cause
The CTL file does not contain the correct information for
the Cisco Unified Communications Manager server.
The CTL file does not contain any TFTP entries with
certificates.
These errors typically indicate that 802.1X
authentication is enabled on the phone, but the phone is
unable to authenticate.
Verify that you have properly configured the
1.
required components (see the
Authentication on Cisco Unified IP Phones" section
on page 1-15 for more
Confirm that the shared secret is configured on the
2.
phone (see the"802.1X Authentication and Status"
section on page 4-34 for more information).
– If the shared secret is configured, verify that you
have the same shared secret entered on the
authentication server.
If the shared secret is not configured, enter it,
–
and ensure that it matches the one on the
authentication server.
These errors typically indicate that 802.1X
authentication is not enabled on the phone. To enable it,
see the "802.1X Authentication and Status" section on
page 4-34.
"Supporting 802.1X
information).
9-9