Cisco 8831NR Administration Manual page 142

Start Service
Related Topics
Start Service
To start a service, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability from
the Navigation drop-down list that displays in the upper, right corner of the window, and then click Go.
Step 2
Choose Tools > Control Center - Network Services.
Step 3 Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The page displays the service names for the server that you chose, the status of the services, and a service
control panel to stop or start a service.
Step 4
If a service has stopped, click its radio button, and then click Start.
Determine DNS or Connectivity Issues
Use these steps to eliminate DNS or other connectivity errors:
Procedure
Step 1
Navigate to Apps > Admin Settings > Network Setup > IPv4 Configuration > DHCP and choose the Reset
All option to reset conference phone settings to their default values.
Step 2
Modify DHCP and IP settings:
a) Disable DHCP.
b) Assign static IP values to the conference phone. Use the same default router setting used for other
functioning conference phones.
c) Assign TFTP server. Use the same TFTP server used for other functioning conference phones.
Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco
Unified Communications Manager server name mapped to the correct IP address.
Step 4 From Cisco Unified Communications Manager Administration, choose System > Server to locate the server,
and then click the server name. Verify that the server is referred to by its IP address and not by its DNS name.
Step 5 From Cisco Unified Communications Manager Administration, choose Device > Phone to locate the conference
phone, and then click the conference phone name. Verify that you have assigned the correct MAC address to
this conference phone.
Step 6
Power cycle the conference phone.
Related Topics
Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide
132
Network Setup Menu, on page 62
Cisco Unified IP Conference Phone Reset or
Network Setup Menu, on page 62
Conference Phone MAC Address
Restore, on page 134
Determination, on page 42
Troubleshooting and Maintenance