Programmable Softkeys - Cisco 7800 Series Administration Manual

Programmable Softkeys

• name is the name of the speed dial being configured
Note
Step 4 Edit the following:
• Idle Key List: Edit the field as described in the following example:
• PSK1:
Note
You can also configure an XML service on the programmable soft key. Enter the string in this format:
fnc=xml;url=http://xml.service.url;nme=name
Step 5
Click Submit All Changes.
Programmable Softkeys
Keyword
acd_login
acd_logout
answer
astate
avail
barge
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
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The name field displays on the softkey on the IP phone screen. We recommend a maximum of 10
characters for a phone. If more characters are used, the label might be truncated on the phone screen.
redial|1;newcall|2;dnd;psk1
If the user incorrectly configures the programmable softkey list features on the phone, the key list on the
phone LCD does not update. For example:
• If a user enters rdeial;newcall;cfwd (redial has been misspelt), the key list is not updated
and the user does not see any change on the LCD.
• If a user enters redial;newcall;cfwd;delchar, the user will not see a change on the LCD,
as the delchar softkey is not allowed in the Idle Key List. Hence, this is an incorrect configuration
of the programmable softkey list.
fnc=sd;ext=5014@$PROXY;nme=sktest1
In this example, we are configuring a softkey on a phone as a speed dial number for extension 5014
(sktest1).
Key Label
Agt signin
AgtSignOut
Answer
Agt Status
Avail
Barge
Definition
Logs user in to Automatic Call
Distribution (ACD).
Logs user out of ACD.
Answers an incoming call.
Checks the ACD status.
Denotes that a user who is logged in to
an ACD server has set his status as
available.
Allows another user to interrupt a shared
call.
Cisco IP Phone Administration
Available Phone Status
Idle
Idle
Ringing
Idle
Idle
Shared-Active, Shared-Held