Sony 158SVR2000 Setup Manual page 207

40
Troubleshooting
Contacting Customer Support
Sony and TiVo are dedicated to providing you with quality support and customer
service. In Messages & Setup on your Recorder, you will find additional
troubleshooting for Parental Controls, your phone connection and your channels.
This chapter should replace the "Troubleshooting" chapter that came with your
Recorder. Items that have information on the Spring 2001 Service Update
specifically have
NEW!
next to the question.
After checking the troubleshooting suggestions collected here, in Messages &
Setup, and those in the guides that came with your Recorder, call the Sony Direct
Response Center at 1-877-585-S0NY (1-877-585-7669) if you need help with:
Connecting your TiVo Recorder to your TV and other
AN
equipment.
Channels not changing.
Guided Setup or daily phone calls that are tailing.
A system that docs not function properly even after restarting it.
Other questions regarding the Digital Network Recorder or Remote Control.
Call TiVo Customer Care at 1-877-FOR-TIVO (1-877-367-8486) if you need help:
Activating or using a feature ofthe TiVo Service.
Getting the correct channel lineup in Guided Setup.
Receiving regular program guide information or getting correct chalmellineup
information.
Understanding an onscreen message from TiVo regarding your TiVo Service
account.
When you call either Sony or TiVo, you'll need to provide your model and serial
number, located on the inside of the back cover of the Setup Guide or Owner's
Guide that came with your Recorder. You can also find this information on your
Recorder's System Information screen. To reach System Information, from TiVo
Central, select Messages & Setup, then System Information.