Sony 158SVR2000 Setup Manual page 156

Contact Sony at 1.877.S85-S0NY (1.877.585-7669)
if you need help in the following areas
• Connecting your SVR Recorder with your TV
and other
A/V
equipment.
• Initial Guided Setup difficulties (e.g. phone
calls failing).
• Programming the Remote Control to control
your TV or
A/V
equipment.
• Changing channels.
• A system that does not function properly
after restart.
• Questions about your Warranty.
Sony and liVo are dedicated to providing you with quality support and customer
service. If you have questions or difficulties, first refer to the troubleshooting
section in the manuals. If you still need help, see below for the appropriate
customer service department to contact:
TELEPHONE
Contact nvo at 1.877.FOICTIVo (877.367.8486)
if you need help in the following areas:
• Activating or using a feature of the nvo
Service.
• Getting correct channel lineup data or
program guide data.
• Understanding an onscreen message from
nvo regarding your nvo Service account.
When you call either nvo or Sony, you will need to provide your model and serial
number, located on the inside of the back cover of the Setup Guide.
WEBSITES
You can also refer to the FAQ'
S
on the nvo and Sony websites:
nvo: http://www.tivo.com
Sony: http://www..sony.com/service (or email atcustserv@info.seLsony.com)
The nvo website contains the latest information on nvo including software upgrades,
Viewer's Guides, and tips on usage. Check back regularly or get on our e-mail list to
get new information sent to you via e-mail.