Mitsubishi Electric MELSEC Q Series User Manual page 458

9 TROUBLE SHOOTING
Symptom
Web screen is not
displayed. (Sounds are
not replayed.)
Web screen is not
displayed properly.
Web screen is not
displayed properly.
Administrative menu
screen is not displayed.
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(3) Troubleshooting on monitor display
Check point
The Web server module is not connected to
the network correctly.
®
The Internet Explorer is not the version
specified in the manual.
The Java VM is not the version specified in
the manual.
The Web server module does not support the
Java VM being used.
Setting was made to use "Socks" in the
Proxy Settings of Internet Explorer
The personal computer has any problem.
Check if another website is displayed
correctly or not.
The display setting of the personal computer
is not proper.
The CompactFlash card formatted on
®
Windows has been set in the Web server
module.
The screen was switched or updated while
the Web screen was not fully displayed.
Check if "Restore Defaults" is set in the
advanced settings of the Web browser.
®
When using Microsoft
compiler for virtual machine enabled
[requires restart]" check box is cleared.
Check that Java 7 is used.
Check that the following browser is used.
®
 Internet Explorer
10 for Windows
®
 Internet Explorer
11 for Windows
The account with administrator authority
(user name/password) is not correct.
 Check the module status and network
 Restart the Web browser.
 Check the browser.
 Check the version of the Java VM.
 When using 64-bit operating system, check
 Check the serial No. of the Web server
 Make setting not to use "Socks" in the
®
.
 Replace the personal computer.
 Update the Web browser.
 Install the OS again.
 Change the Hardware accelerator setting of
 Recover the CompactFlash card according
 After the Web screen is fully displayed, wait
 Delete the temporary Internet files of the
 Restart the personal computer.
 Set "Restore Defaults" in the advanced
 When using Microsoft
VM, check if the "JIT
 Check that the URL of the Web server
 When displaying a user screen using
 Clear "Enable Enhanced Protect Mode" in
®
8
®
8.1
 Use the correct account with administrator
Corrective action
connection status of the Web server
module. (Refer to (1), (2) in this section.)
(Refer to Section 3.1.)
(Refer to Section 3.1.)
that 32-bit Java VM is installed.
module to see whether it supports the Java
VM being used. (Refer to Appendix 5.1.)
Proxy Settings of Internet Explorer
the display setting.
(Adjust the Hardware accelerator setting in
detailed settings on the <<Settings>> tab of
"Display Properties" on Microsoft
®
Windows .)
to its manual.
for several seconds then switch or update
the screen. (Refer to Operating Instructions
"Precautions for access to Web server
module" (1) (b).)
Web browser and JAVA VM. Then display
the screen again. (Refer to Section 6.2.7
(1) (e).)
settings of the Web browser.
®
VM, clear the "JIT
compiler for virtual machine enabled
[requires restart]" check box.
module is registered in the "Exception site
list" of Java, or the security level of Java is
changed to "Medium".
(Refer to Section 3.1 (7).)
multiple applet parts, disable the "Enable
the next-generation Java Plug-in" (requires
all browsers restart).
(Refer to Section 3.1 (8).)
the <<Advanced>> tab of the Internet
Options, and display the Web screen
again.
authority. (Refer to Section 4.6.5)
(Continued on the next page)
MELSEC-Q
®
.
®
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