Table Of Contents - GE LOGIQ E9 Service Manual

Table of Contents

Important Precautions3
Damage In Transportation12
Certified Electrical Contractor Statement - For Usa Only12
Omissions & Errors12
Service Safety Considerations12
Revision History14
List Of Effected Pages (Loep)14
Table Of Contents15
Introduction71
Overview71
Purpose Of This Chapter71
Service Manual Overview72
Indications For Use72
Contents In This Service Manual73
Typical Users of the "Basic" Service Manual74
Logiq E9 Models Covered By This Manual74
Product Description75
Contents In This Sub-Section75
Overview Of The Logiq E9 Ultrasound Scanner76
History - Hardware/Software Versions76
History - Peripherals/Software Versions76
Frus For Back End Processor76
History - Supported Probes76
How To Turn The Scanner On And Off76
How To Check For Hardware/Software Version And Installed Options76
Purpose Of The Operator Manual(S)76
Important Conventions77
Contents In This Section77
Conventions Used In Book77
Model Designations77
Icons77
Safety Precaution Messages77
Standard Hazard Icons78
Standard Icons That Indicate That A Special Procedure Is To Be Used79
Product Icons80
Direction 5180483-100, Rev83
Product Labels On Logiq E9 Consoles Used In A Veterinary Environment87
Safety Considerations88
Human Safety88
Mechanical Safety90
Electrical Safety92
Safe Practices92
Probes92
Label Locations92
Dangerous Procedure Warnings93
Lockout/Tagout (Loto) Requirements94
Returning/Shipping Probes And Repair Parts95
Electromagnetic Compatibility (Emc)96
What Is Emc?96
Compliance96
Electrostatic Discharge (Esd) Prevention96
Customer Assistance97
Contact Information97
System Manufacturer99
Authorized Representative99
5180483-100, Rev100
Site Preparations101
Contents In This Chapter101
General Console Requirements102
Console Environmental Requirements102
Environmental Specifications102
Cooling102
Lighting102
General Requirements103
Electrical Specifications For The Logiq E9103
Inrush Current103
Electrical Requirements For Logiq E9103
Site Circuit Breaker104
Site Power Outlets104
Power Stability Requirements104
Emi Limitations105
Emi Prevention/Abatement105
Probes Environmental Requirements106
Time And Manpower Requirements106
Facility Needs107
Purchaser Responsibilities107
Required Facility Needs108
Desirable Features109
Minimal Floor Plan Suggestions109
Networking Setup Requirements111
Stand Alone Scanner (Without Network Connection)111
Scanner Connected To Hospital's Network111
Insite Requirements111
Purpose Of The Dicom Network Function111
Dicom Option Setup Requirements111
Logiq E9 Setup113
Average Setup Time114
Setup Warnings114
Setup Reminders114
Receiving And Unpacking The Equipment116
Purpose Of This Section116
Receiving The Logiq E9117
Examine Package117
The Tilt And Shock Indicators118
Tipntell Indicator And Label118
Logiq E9 Transportation Box Label119
Unpacking The Logiq E9120
Uncrating Instructions120
Packing Materials - Recycling Information124
Preparing For Setup124
Verify Customer Order124
Physical Inspection125
Rating Plate Label - R3.X And Earlier 100-120V Shown126
Back Cover Label And Etl Testing Laboratories Safety Rating Label (Etl May Not Be Present)126
Rating Plate Label - R4.X.x127
Rating Plate Label - R5.X.x127
Rating Plate Label - R6.X.x127
Emi Protection129
Completing The Setup130
Physical Dimensions130
Physical Dimensions Of Logiq E9 With Monitor And Peripherals130
Weight With Monitor And Peripherals130
Acoustic Noise Output130
Electrical Specifications For Logiq E9131
Connections On The I/O Rear Panel132
Connect Ethernet132
Connect Usb Flash Drive133
Connections On The Patient I/O Panel134
Connecting Probes134
Connect Ecg134
Introduction To Connecting Probes134
Connect A Probe135
Disconnect A Probe135
Power On/Boot Up136
Detailed Procedure136
Warnings136
Connect Ac (Mains) Power To The Logiq E9137
The Circuit Breaker And On/Off Button137
Switch On The Ac Power To Logiq E9138
Screen On The Display139
Power Shut Down140
System - Exit Menu - R1.X.x140
System - Exit Menu141
Complete Power Down142
Press Once On The On/Off Button142
System - Exit Menu (R1 X.x)143
Exit Menu (R2.X.x And R3.X.x)143
System - Exit/Download Menu (R5 And Later)144
Sleep Mode145
Logiq E9 Configuration146
System Configuration146
Approved Internal Peripherals (Optional)147
Approved External Peripherals (Optional)147
Optional Peripherals/Peripheral Connection147
Additional Information147
Printer/Dvr Checks148
Peripheral Checks148
Available Probes148
Software Options Configuration148
Test The Dvr Microphone148
Turn Off Power To Logiq E9148
Installing A Software Option149
System Admin Screen, R1.X.x - Add Button149
System Admin Screen, R2.X.x Or Later - Add Button149
Option Keys File In R5 And Later - Import150
Connectivity Overview151
Physical Connection151
Stand-Alone Logiq E9151
Sneaker Net Environment151
Wired Ethernet From Logiq E9 To A Workstation151
Connection Using Wireless Option (R2.X.x Or Later)151
Connectivity Setup And Tips152
Setup The Logiq E9 For Dicom Communications152
Utility -> Connectivity -> Tcp/Ip Screen152
Utility -> Connectivity -> Device Screen153
Devices, Services, Dataflows And Print Buttons154
Dataflows154
How To Get The Logiq E9 To Recognize Another Device On The Network155
Dicom Image Storage Service155
Initial Steps156
Initial Steps - Setup An Image Storage Service156
Properties158
Sending Images And Data To A Dicom Image Storage Service162
Dataflow162
Print Button Setup - R3.X And Earlier164
Print Button Settings165
Print Button Setup - R4.X And Later167
Send To171
Dicom Print Service172
Print Service Setup172
Print Service Use174
Dicom Worklist Service175
Worklist Setup175
New Field In Worklist Setup176
R5.1.1 And Earlier176
R5.1.2 And Later176
"Remote" Versus "Local" Filtering177
Dicom Value Representations179
Worklist Use180
Dicom Mpps (Modality Performed Procedure Step) Service181
Setup And Use A Dicom Mpps181
Dicom Storage Commitment Service183
Dicom Storage Commitment Service Setup And Use183
Structured Reporting185
Sending Structure Report - R3.X And Earlier186
Sending Structure Report - R4.X And Later186
Dicom Query/Retrieve (Q/R) Service187
Q/R Service Setup187
Q/R Service Use188
Q/R Support For Volume Navigation189
Image History Display189
Logiq E9 Scan Screen190
Spooler191
Dicom Job Spooler Display191
Wireless192
Network "Sniffer"193
Encoded Value in the "Status" Tag195
Wireshark: Save File As196
Setup Paperwork197
User Manual(S)197
Product Locator Card.гвш197
Configuring Insite Exc198
Configuration Steps198
Direction 5180483-100, Rev . 7 Logiq E9 Proprietary Service Manual198
Prerequisites For Insite Exc Setup198
Service Login Screen - Logiq E9199
Configuring Agent Configuration199
Completed Agent Configuration Tool Screen - Logiq E9201
Configuring Advanced Configuration202
Submit Changes Response202
Configuration Home Page - Logiq E9203
Configuring Request For Service (Rfs)204
Select Default Machine Contact204
Request For Service Setting On System Admin Page204
Remote Check And Configuration204
Gathering Troubleshooting Data206
Collecting Vital System Information207
Collecting A Screen Capture With Logs208
Alt+D Dialog Box208
Marking Log Files209
Capturing Service Logs With Alt+D210
Capture Service Example210
Capturing Network Logs With Network Sniffer (Software R1.X.x)211
Distinct Network Monitor Window211
Configuration Screen211
Configuration - Filters Tab212
Enter Filter Settings213
Capture Tab On Configuration Screen214
Capture Data Sample216
Save As Capture File Dialog Box216
Capturing Network Logs With Network Sniffer (Software R2.X.x Or Later)217
Network Sniffer Screen217
Sniffer Captions Options217
Capture Filter Ip Only218
Sniffer Capture Filter Ip And Port219
Sniffer Window And Network Activity220
Filter Tool Display221
Select Capture Stop Icon221
Select Capture Display222
Save Capture Data Question222
Screen Captures223
Ctrl+Printscreen Shortcut223
To Capture A Screen Image Using The Shortcut223
Common Service Desktop224
Common Service Desktop Overview226
Global Service User Interface (Gsui)227
Internationalization227
Service Login227
Service Login Screen- Logiq E9227
Access Authorization228
Restart Logiq E9 After Diagnostics228
Home229
Home Window229
Server History Log230
Error Logs231
Error Logs - Log Viewer231
Log Viewer - Log Options231
Log Viewer - Sample Page232
Diagnostics Window Overview233
Details Link On Diagnostic Window235
Details Window236
Details Table236
Diagnostic Utility Freezes Up/Times Out237
Diagnostic Symptom Guide237
Gfi Fru Tests Table239
Digital Receive Tests Table240
Memory Tests Table240
System Tests Table241
Noise Test Table241
Analog Receive Tests Table241
Analog Cw Tests Table242
Transmit Tests Table242
Transmit And Receive Tests Table243
I/O Board Tests Table243
Tx Power Supply Tests Table243
Extended Power Shutdown Tests Table244
Baybird Tests Table244
Bep Tests Table245
Bep Interactive Tests Table245
Touch Panel Tests Table246
Dvr Tests Table246
4D Motor Controller Tests Table246
Patient I/O Test Table246
Op Panel Utilities - Op Panel Interface248
Accessing The Service Platform From Windows248
Launching The Op Panel Test249
Trackball Tab253
Trackball Tab - R4 And Earlier253
Trackball Tab - R5 And Later253
Keyboard Tab254
Keyboard Tab - R4 And Earlier254
Keyboard Tab - R5 And Later254
Slidepots Tab255
Slidepots Tab - R4 And Earlier255
Slidepots Tab - R5 And Later255
Encoders Tab256
Encoders Tab - R4 And Earlier256
Encoders Tab - R5 And Later256
Pushbuttons Tab257
Pushbuttons Tab - R4 And Earlier257
Pushbuttons Tab - R5 And Later257
Leds Tab258
Leds Tab - R4 And Earlier258
Leds Tab - R5 And Later258
Touch Screen Tab259
Touch Screen Tab - R4 And Earlier259
Touch Screen Tab - R5 And Later259
Diagnostics - Common Diagnostics260
Disruptive Mode260
Disruptive Mode Utility Window260
System Shutdown261
System Shutdown Window261
Diagnostics For Service Diagnostics262
Digital Receive Window262
Memory266
Memory Window266
Gfi269
Gfi Window269
System272
System Window272
Noise Window274
Transmit275
Transmit/Receive276
Analog Receive277
Analog Receive Window277
Analog Cw279
Analog Cw And Patient I/O Service Diagnostics Options279
Analog Continuous Wave (Cw) Doppler Tests280
I/O Board Tests286
I/O Board Tests Window286
Tx Power Supply Test290
Tx Power Supply Tests Window290
Eps (Extended Power Shutdown) Or Cb (Chargeboard Used In Bep6) Tests292
Eps Or Cb Tests Window292
Baybird Tests294
Baybird Tests Window294
Diagnostics Window Overview - R3.X.x And Later298
Diagnostics Menus On R3.X.x And Later298
Diagnostics Menu - Mrx298
Determine Hardware Platform299
System Main Board For Mrx300
System Main Board Tests For Mrx300
Front End Interface301
Digital Receive303
Digital Receive - Board Tested/Required Matrix For Diagnostics303
Transmit - Board Tested/Required Matrix For Diagnostics305
Memory - Mrx306
Memory - Board Tested/Required Matrix For Diagnostics306
System - Board Tested/Required Matrix For Diagnostics307
Analog Receive - Board Tested/Required Matrix For Diagnostics308
Analog Cw - Board Tested/Required Matrix For Diagnostics310
Noise311
Noise - Board Tested/Required Matrix For Diagnostics311
Transmit/Receive - Board Tested/Required Matrix For Diagnostics312
Back End Tests312
Power Test Includes Tests On The Transmit Power Supply And The Eps312
Back End Tests - Mrx312
Miscellaneous Tests313
Miscellaneous Tests - Mrx313
Dvr Tests314
Dvr Test Screen314
Diagnostics - Bep315
Bep Test Description Table For R3.X And Earlier315
Bep Test Description Table For R4.X And Later315
Essential Tests316
Essential Tests Differences In R4 And Later316
Essential Tests Window316
System Board318
System Board Window318
Hard Disk Drive Surface Scan319
Hard Disk Drive Surface Scan Window319
Hard Disk Drive Quick Test320
Hard Disk Drive Quick Test Window320
Video Card321
Video Card Window321
S-Video Image Displays A Portion Of The Main Display322
The Monitor Measurement Summary Sidebar Does Not Appear After Upgrading To R6322
Monitor Adjustment Controls Do Not Show For The Oled Monitor323
Un-Install And Re-Install The Driver Manually323
Network Adapter324
Network Interface Window324
Network Adapter Diagnostic Changes For R4325
Network Adapter Diagnostics Window - R4325
Diagnostics - Bep Interactive Tests327
Bep Interactive Test Description Table - R3.X And Earlier327
Diagnostics - Bep Interactive Tests - R4.X And Later328
Bep Interactive Test Description Table - R4.X328
Keyboard329
Keyboard Window329
Footswitch Tests330
Mouse (Trackball)331
Mouse Window331
Audio (Sound)332
Audio Window332
Touch Panel333
Calibration333
Touch Panel Calibration Screen333
Calibration Verification334
Touch Panel Calibration Verification Screen334
4D Motor Controller335
4D Motor Controller Screen335
Patient I/O Tests337
Software Options Interface338
Software Options Interface Window338
Insite Exc Agent Configuration339
Insite Exc Agent Configuration Window339
Utilities - Common Utilities340
Event Log Viewer340
Event Log Viewer Window340
Application Log Window Example340
Disk Usage Window341
Disk Usage341
Ip Configuration342
Ip Configuration Window342
Network Status Window342
Network Status342
Windows Services343
Windows Services Window343
User Accounts344
User Account Window344
Shared Resources344
Shared Resources Window344
Gather Logs Utility347
Gather Logs Utility Window347
Image Viewer Utility348
Image Viewer Utility Window348
Image Compress & Delete Utility349
Image Compress & Delete Utility Window349
Scanner Documentation Interface350
Distinct Network Monitor R1.X.x351
Virtual Console Observation (Vco)352
Telnet Server Control353
Telnet Server Control Window353
Invoke Software Reload354
Invoke Software Reload - R2.X.x And R3.X354
Invoke Software Reload - R4 And Later354
Invoke Software Rollback355
Clean-Up Sw Package Repository356
Utilities - Scanner Utilities357
Dicom Verify357
Dicom Verify Window357
Replacement358
Replacement Window358
Pm359
Pm Window359
Wireless Network Configuration (Wlan Diagnostics)360
Wireless Networks Window360
Wireless Properties Window361
Wireless Monitor Window362
Wireless Securities Window363
Network Adapter Diagnostic Changes For R4 And Later364
Wired Lan Network Adapter Test Window364
Troubleshooting Using Insite Exc368
How To Access Csd Remotely369
Reconnect To The Device369
Cis_Csd (Rsvp) Remote Tools Tab369
How Fe Remotely Enables Disruptive Mode And Vco370
Service Log Screen370
Insite Exc Notification371
Disruptive Mode Enabled372
Virtual Console Observation Is Running372
Virtual Console Observation Is Stopped373
Virtual Console Observation "Warning"373
"Totalaccess" Window374
How Customer Enables Disruptive Mode375
Service Login Screen375
Customer Enables Vco377
Troubleshooting Insite Exc Configuration378
Troubleshooting Flowchart379
Troubleshooting Trees380
Logiq E9 Does Not Power On / Boot Up381
Power On / Boot Up Flowchart381
Resetting The Bep Bios Memory382
Boot Sequence383
Noise In Image384
Unable To Scan385
Trackball386
System Does Not Power Off / Shutdown387
Monitor Troubleshooting388
Printer Troubleshooting390
Cd/Dvd Troubleshooting392
Network Troubleshooting393
Volume Navigation (V Nav) Troubleshooting394
Troubleshooting Tips394
Shortcut Keys397
Noise Picked Up From The Air399
Noise Received Via The External Cables399
Doppler Noise400
Intermittent Noise400
Self-Generated Noise (Noise Generated Inside The Logiq E9)400
Heat-Related Noise Problems400
Investigate The Type Of Noise401
Power Cable Test401
Noise In 2D Mode402
Noisy Images402
Noise In Color Flow403
Noise In Doppler Mode404
Excessive Noise Lines When The Cursor Is Placed Straight Down404
Main Power Supply (Mps) Troubleshooting405
System Not Booting Up406
System Boots, But Cannot Scan411
System Boots, With Hardware Error - Lambda Ps Only413
Main Power Supply Troubleshooting Flow Chart414
Main Power Supply Troubleshooting Flow Chart Procedures415
Power Supply 24V Out Test415
Short Circuit Test415
Remaining Parts Procedure416
Troubleshooting Log Files416
Possible Log Entries416
Main Power Supply Logs417
Definition Of Log Entries419
Different Power Outlet420
Different System420
Different Location420
Disconnect External Cables420
Image Artifacts Caused By Front End Boards421
Connectivity422
No Ping422
No Verify422
System Pings And Verifies But Does Not Send423
Images Exit Spooler, But Do Not Display On Destination423
Adjust Time-Out For Dicom Servers423
Back End Processor424
Cd/Dvd Drive Failures424
Image Cd/Dvd Not Read424
Bep Arrives Without Video424
Simulator Mode425
Files Corrupt On Boot425
Hard Drive Failure425
Lockups Or Blue Screens425
Back End Processor (Bep) Troubleshooting426
System Not Booting Up (Or Partially Booting)426
Bep Troubleshooting Flow Chart430
Rebooting Or Shutting Down Troubleshooting Flow Chart430
Troubleshooting Partial Boot - System Is Stuck In Bios Or The System Boots Past Bios, Then Displays Disk Boot Failure In Dos Screen431
Boot Up Sequence433
Operator Panel438
No Audio438
No Video On Touch Panel Display438
Wrong Key Activated On The Touch Panel438
Incorrect System Time When Daylight Savings Time Changes439
Touch Panel Not Responding439
Service Password Does Not Respond When System Set To Greek/Russian Language (Sn 70392)439
Probe Recognition439
Tee Probe Temperature Too High440
System Temperature Too High (System Overheating)440
Software441
Base Image Load Troubleshooting441
Cannot Find D:\Export\Service Folder441
4D Option Troubleshooting441
Shear Wave Option Troubleshooting442
Log Analysis - R3.X And Earlier443
Log Analysis - R4.X447
Logiq E9 Log File Reading453
Customer Interaction454
Customer Interaction - Hangs454
Customer Interaction - Tips455
Key Log Files455
Logfile-Tempmon.txt: Normal Versus Elevated461
Example Of Log\Crashdumps & Log\Crashes461
Log File Changes In R4463
New Logs466
Errors Versus Logs467
No Boot467
Pop-Up: Invalid Hardware Configuration467
Pop-Up: Application Has Performed An Unexpected Halt469
Application Keeps Restarting472
Slowdowns - Dicom472
Keywords – Logfile.txt473
Errors That May Not Be Errors474
Tips474
Sclogwindow475
Logging In The Sclogwindow475
Sclogwindow From Task Manager476
Saving Logs In Sclogwindow477
Filtering Logs In Sclogwindow477
Logiq E9 Transmit And Receive Signal Path Diagnostics478
Transmit Signal Path And Transmit/Receive (T/R) Signal Path479
Card Rack - Gfi Configuration479
T/R Signal Path480
Analog Receive Signal Path And Analog Rx Path481
Analog Rx Signal Path482
Signal Flow Path For Mrx Configuration483
Card Rack - Mrx Configuration483
T/R Channel Diagnostic Results485
Analog Rx Diagnostic Results486
Troubleshooting Tips For Suspected Gtx Transformer Failure487
Visual Inspection Of Board488
Damaged Gtx Board488
Close Up Of Transmit Channel490
Check In Near Field Image491
Upper Bank Hv Switch Section (3) And Vias To Ground (4)493
Lower Bank Hv Switch Section (5) And Vias To Ground (6)494
Upper Transmit Bank - Pin 6 Vias (3)496
Lower Transmit Bank - Pin 6 Vias (4)497
How To Recognize Missing Transmit And Receive Channels For Cardrack Troubleshooting On The Logiq E9499
Topics In This Section499
How To Use This Section500
How To Recognize Missing Transmit And Receive Channels For A 9L-D Probe In Alogiq E9 Gfi Configuration501
Gfi Configuration - 9L-D Probe With Acorrect 192 Channel Image501
9L-D Probe - Gfi Configuration502
Gfi Configuration - 9L-D Probe503
How To Recognize Missing Transmit And Receive Channels For Ac1-5-D Probe In A Logiq E9 Gfi Configuration507
Gfi Configuration - C1-5-D Probe With Acorrect 192 Channel Image507
How To Recognize Missing Transmit And Receive Channels For A Ml-6-15-D Probe In A Logiq E9 Gfi Configuration513
How To Recognize Missing Transmit And Receive Channels For A 9L-D Probe In A Logiq E9 Mrx Configuration519
9L-D Probe - Missing Transmit And Receive Channels520
How To Recognize Missing Transmit And Receive Channels For A C1-5-D Probe In A Logiq E9 Mrx Configuration525
How To Recognize Missing Transmit And Receive Channels For A Ml-6-15-D Probe In A Logiq E9 Mrx Configuration531
Logiq E9 Gtx Hv (High Voltage) Failure On Mrx Systems537
Image Artifact Dead Channels537
Logiq E9 Z-Axis Stuck Down540
Z-Axis Gear (1) Jammed Below The Lower, Front Flange (2) Of The Z-Mech Support (Illustration Showing Behind The Drive Gear Assembly)540
Freeing The Z-Axis541
Audio Does Not Play After Upgrade From R2 To R5544
Restoring Audio544
Logiq E9 Replacing New Fan Tray - Fails "Gfi Fan Test"548
Upper Limit On New Fan Rack Assembly Will Be 2500548
Logiq E9 Vpd Editor "Not Opening"549
Activating Vpd Editor549
Sticking Brakes551
Worn Surface From Screws551
Brake Functionality (Not Effectively Stopping The Logiq E9)553
Worn Surface From Brake Arm553
Test Of Printers554
Windows Print Test Page554
Set-Up And Test A Printer Service555
View The Windows Printer Queues555