Software; Base Image Load Troubleshooting; Cannot Find D:\Export\Service Folder; 4D Option Troubleshooting - GE LOGIQ E9 Service Manual

D 5180483-100, R
IRECTION
7-9-13

Software

7-9-13-1

Base Image Load Troubleshooting

If you have trouble while loading Base Image software try the following:
• Copy the software CD to your laptop.
• Try to load this copy of the CD to the scanner.
• If the copy doesn't load properly, the Base Image software CD is corrupt. You need to get a new CD.
Read error on Base Image load - Replace HDD see: 8-11-12 "BEP HDD (Hard Disk Drive) replacement
- BEP5.x" on page 8-491.
7-9-13-2 Image or Patient Data Loss
If you experience image or patient data loss, generate an Alt+D log and/or if possible, generate a copy
of the HDD data and submit a complaint to the appropriate make center.
7-9-13-3

Cannot find d:\Export\Service folder

For Application software R2.x.x or earlier, the common symptom is that Alt+D logs cannot be saved in
the Export\Service directory or the OnLine Center cannot capture logs. In R1.x.x, if the customer deletes
the content of the Export directory while in the Save As screen, the Service directory will be deleted. To
prevent this from happening, make sure the customer deletes individual images while in Save As. If the
folder has been deleted, ask the customer to go to scan screen and press CNTRL PRTSCRN, that will
acquire an image for Service and the folder will be automatically created. This can also be done
remotely.
NOTE: For Application SW R3.x.x or later, the Service Directory is no longer located under the export
folder, it is located in d:\ root directory (d:\service).
7-9-14

4D Option Troubleshooting

Table 7-58
Cannot select probe from touch panel
Probe will not "sweep". No image update.
Probe will "sweep" for a short time, then
stops. Image update halts.
"Black" image area in the 2D (B-Mode)
image.
7 - 238
PROPRIETARY TO GE
. 7
EV
4D Option Troubleshooting
Symptom
Section 7-9 - Troubleshooting Tips
LOGIQ E9 P
1. Make sure 4D option is installed
2. Try another 3D/4D probe. If the new probe works, you have a bad probe.
3. Run Diags on 4D Motor Controller.
4. Replace cable from motor control to PS (flex cable).
5. Replace motor controller
1. Try another 3D/4D probe. If the new probe works, you have a bad probe.
2. Replace cable from motor control to PS (flex cable).
3. Replace motor controller.
1. Try another 3D/4D probe. If the new probe works, you have a bad probe
1. Tray another 3D/4D probe of a different type. If the new probe shows the same
IQ problem, this is probably not a 3D/4D specific issue. If the new probe does not
have the IQ problem, go to number 2 below.
2. Try another 3D/4D probe of the same type. If the new probe images correctly,
you have a bad probe.
S
ROPRIETARY ERVICE
Action
M
ANUAL