GE LOGIQ E9 Service Manual page 428

D 5180483-100, R
IRECTION
Table 7-56
Symptoms / Causes
Image CD/DVD is not being read.
Files corrupt on boot up with:
• Possible error messages: "ntldr
missing or corrupt",
• "c:\windows\system32\config
corrupt",
• "hive corrupt"
Hard Drive Failure.
These are some common
symptoms of Hard Drive failure.
See:
7-5-14-4 "Hard Disk Drive
Surface Scan" on page 7-116
7-5-14-5 "Hard Disk Drive Quick
Test" on page 7-117
Diagnostic Tests.
• The results of Hard Drive
Diagnostics may indicate bad
sectors on the Hard Drive.
• The system may not boot up
because of bad sectors on the
Hard Drive.
• Attempts to re-image the
C: partition may fail because of
bad sectors on the C: partition.
• The system may not boot up and
displays a blue screen with stop
errors (dark blue screen with
white text).
PROPRIETARY TO GE
. 7
EV
System not booting up (or partially booting)
Put the CD or DVD in a laptop and see if it can be read. If it cannot be read, the
disk is bad.
If it can be read, make a copy at a low burn speed (8X). If the copy does not
work, replace the CD-RW or DVD-R Drive.
Re-image and advise clinicians not to power off the system by holding down the
power button.
In the event of a Hard Drive failure, see:
partially booting)" on page
In the event of a Hard Drive failure, determine whether or not the customer
requires recovery of data. If the customer requires data recovery, collect the
following information from the customer:
• Customer contact name
• Customer contact phone
and • Customer contact address
• What data they require (e.g. studies for a date range or everything)
for • Whether the customer wants their data on CD or DVD media
Tell the customer GE will attempt to recover as much data as possible. Write a
complaint and include the above information. DO NOT discard or return the
failed Hard Drive. A member of the Complaint Handling Unit or the Installed
Base team will contact the author of the complaint and provide instructions for
delivery of the failed Hard Drive to engineering. Engineering will then recover
as much data as possible and send the recovered data directly to the customer.
Chapter 7 Diagnostics/Troubleshooting
LOGIQ E9 P
ROPRIETARY
Task / Resolutions
Table 7-56 "System not booting up (or
7-223, "Hard Drive Failure."
S M
ERVICE ANUAL
7 - 225