GE LOGIQ E9 Service Manual page 432

D 5180483-100, R
IRECTION
7-9-9-2 BEP Troubleshooting Flow Chart (cont'd)
Use the Flow Chart to Troubleshoot Partial Boot (system cannot boot into Windows or System boots
past Windows, but Application Software crashes) to isolate cause/failure(s).
System cannot boot into Windows or System boots past Windows, but Application Software crashes
NOTE: If unfamiliar with the Boot Up
Sequence, see 7-9-9-3 "Boot up
sequence" on page 7-230.
START
Power ON system.
System cannot boot
into Windows.
Reload Base Image.
Still won't boot.
Minimum Configuration Steps
1. Power-down and disconnect the mains
power cable from the wall outlet.
2. GFI - Disconnect the BEP I/O to
Backplane Cable (cable that connects the
I/O Board to the Card Rack).
3. GFI - Disconnect the GFI Cable (PCIe to GFI 2).
2-3. MRX - Disconnect the BEP to MRX
Backplane Cable.
4. Disconnect the DVD Drive and
DVD power (SATA 1 Cable - DVR).
5. Disconnect the DVR, if present (inside the
BEP, next to the Video Card).
6. Disconnect the V Nav, if present (Bay Bird).
7. Disconnect the Patient I/O,
if present (Harness inside the BEP).
8. Power-up. System should reboot three times
because it is looking for the Card Rack, then
should be in Simulator Mode.
PROPRIETARY TO GE
. 7
EV
Figure 7-163 Troubleshooting Partial Boot (continued) -
System boots past Windows, but
Application Software crashes.
Load Application
Software ONLY.
System boots.
1. Perform Minimum Configuration Steps.
2. Reboot.
Contact OLC, or ZSE.
May need to determine if
problem is in the BEP or HD.
Chapter 7 Diagnostics/Troubleshooting
LOGIQ E9 P
Reload Base Image
and Application
Software.
Application
Software crashes.
1. Perform Minimum Configuration Steps.
2. Reboot.
Application Software
still crashes.
Contact OLC,
or ZSE.
System does not boot.
S
ROPRIETARY ERVICE
System boots to
Application.
Run HD Drive
Surface Test.
Pass
Finished.
Application Software goes into
Simulator Mode, no crash.
(The system will attempt to
reboot three times before going
into Simulator Mode.)
Determine which component from
the configuration causes crash.
System
boots.
Determine which component
was causing the boot issue.
M
ANUAL
Fail
Replace HD.
7 - 229