Back End Processor; Cd/Dvd Drive Failures; Image Cd/Dvd Not Read; Bep Arrives Without Video - GE LOGIQ E9 Service Manual

D 5180483-100, R
IRECTION
7-9-8

Back End Processor

Also see 7-9-9 "Back End Processor (BEP) Troubleshooting" on page 7-223.
7-9-8-1 System Halt Errors - Lock ups or Intermittent Problems
• Collect error Logs and send them to the OLC to be evaluated. Refer to 7-3-4 "Collecting a Screen
Capture with Logs" on page 7-5. It is extremely important to give as much detail as possible about
the occurrence of the problem and the date and time it showed up. On the scan screen, press
ALT + D. Reload software.
• In the event of a hard drive failure, see: 7-9-8-9 "Hard Drive Failure" on page 7-222.
7-9-8-2

CD/DVD Drive Failures

• Check that the media (disk capacity and speed) is supported.
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• Check Windows for driver issues. Go to Control Panel > Administrative tools > Computer
management > Device Manager.
• Re-install drivers if necessary.
• If the CD drive is having problems, replace the CD Drive.
• If the problem persists, replace the BEP.
7-9-8-3

Image CD/DVD not read

• Put the CD or DVD in a laptop and see if it can be read. If it cannot be read, the disk is bad.
• If it can be read make a copy at a low burn speed (8X). If the copy does not work, replace CD-RW
or DVD-R drive.
7-9-8-4

BEP Arrives Without Video

• If the BEP arrives without video, re-seat the video card. Note: this only occurs if the BEP has been
dropped repeatedly in shipping.
PROPRIETARY TO GE
. 7
EV
For the CD, the capacity is normally 700MB.
Chapter 7 Diagnostics/Troubleshooting
LOGIQ E9 P
ROPRIETARY
S M
ERVICE ANUAL
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