System Pings And Verifies But Does Not Send; Images Exit Spooler, But Do Not Display On Destination; Adjust Time-Out For Dicom Servers - GE LOGIQ E9 Service Manual

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IRECTION
7-9-7-4

System Pings and Verifies but does NOT Send

• Check if device is up and running. It may be up but in an error status. Reboot the device if possible.
You also may need to reboot the LOGIQ E9.
• Check device configuration.
• Clean the spooler (F4). If the jobs in the spooler cannot be deleted, you need to do it in Windows.
These jobs may be corrupted or may be using a lot of space in the disk and cause problems sending
DICOM images. Insert the Service Key (Dongle), turn the system on and log in into maintenance
and exit to Windows (the application should not be running). Then go to Windows Explorer and look
for the file C:\Ichiro\target\jobqueue.res. Delete the file.
• Delete the files from E:/Spooler and then the Recycle Bin. Reboot the system.
• Check Connectivity configuration on the LOGIQ E9.
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• Use Network Sniffer (Alt N).
• Clean User Defs before reloading software in case there is a corrupt Connectivity.res file. Be sure
to do an Alt+D to capture logs before performing a Clean User Defs so that if the presets prove
corrupt the logs can be sent to OLC for Engineering to review.
• Reload software.
7-9-7-5

Images Exit Spooler, But Do Not Display on Destination

Symptom: Images exit spooler but do not display on destination. Sometimes affects only Cine or
Secondary Capture.
Cause: Destination unable to view the particular photometric interpretation.
Solution: Check what compression and photometric interpretation the destination device supports and
adjust (if possible) on the destination service to the settings, which results in successful viewing.
NOTE: Note that compression JPEG will give photometric interpretation YBR_FULL_422, RLE will give
YBR_FULL and uncompressed will give RGB. The exception to this is if you enable B/W only,
then you will get photometric interpretation MONOCHROME2 for all compressions.
7-9-7-6

Adjust time-out for DICOM servers

If you are experiencing problems with slow responses from DICOM servers, increase the time-out in the
DICOM server properties dialog.
Problems with slow responses may result in images being re-sent automatically and low transfer rates.
The retry settings can be used to make jobs retry on bad networks. There is no need to set retries for
mobile (off-line) use.
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If it is a printer, check that the printer supports the film type and format. Some printers don't
support different image sizes (or different formats, such as the Patient entry screen). If this is
the case, the spooler may show the job in a "Done" status but the images never get printed.
Try sending secondary capture.
If it is a storage device, check if the type of image selected is supported (color, gray,
Multiframe)
If it is a Worklist broker, you must use a Dataflow in which your Worklist is the primary input.
Otherwise it won't let you retrieve patients. Also check your Worklist search criteria
configuration. Refer to User Manual (Chapter 16).
Section 7-9 - Troubleshooting Tips
LOGIQ E9 P
ROPRIETARY
S M
ERVICE ANUAL