Customer Interaction - Tips; Key Log Files - GE LOGIQ E9 Service Manual

D 5180483-100, R
IRECTION
7-9-18-2-2

Customer Interaction - Tips

NOTE: For Application SW R3.x.x or later, the Service Directory is no longer located under the export
folder, it is located in d:\ root directory (d:\service).
• What: ALT-PrintScreen
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• What: ALT-1/ALT-2
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7-9-18-3

Key Log Files

• Log/logfile.txt
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• Log/StartLoader.txt
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Startloader.txt: Normal
Friday,Jan 15 20:46:24,2010; info
**************
Friday,Jan 15 20:46:24,2010; info
3.0.0.1"
Friday,Jan 15 20:46:25,2010; info
Friday,Jan 15 20:46:27,2010; info
Friday,Jan 15 20:46:27,2010; info
success:
Friday,Jan 15 20:46:27,2010; info
Friday,Jan 15 20:46:59,2010; info
ClockSpeed is 2133 (max 2133)
Friday,Jan 15 20:46:59,2010; info
0x082A082A lowpart 0x0600082A
Friday,Jan 15 20:46:59,2010; info
Friday,Jan 15 21:30:30,2010; info
0/2 (Shutdown OS)
Friday,Jan 15 21:30:30,2010; info
Friday,Jan 15 21:30:30,2010; info
Friday,Jan 15 21:30:30,2010; info
Friday,Jan 15 21:44:05,2010; info
**************
7 - 252
PROPRIETARY TO GE
. 7
EV
Captures entire screen to d:\export\service\image
Inserts a marker into log file.
Example:
Info ; UserEventLog(1928); ButtonPress: name=Alt1But, value=0
Debug ; EchoDebugPck::HandleEvent(1928); UserEvent1 User pressed event 1
button (Alt-1)
All the system messages and errors
Summary of start and stop activity
Example: Normal
Example: Reboot
Example: Hibernate
Example: Abnormal Shutdown
ProcessId = 0x31C (796)
Section 7-9 - Troubleshooting Tips
LOGIQ E9 P
; StartLoader(0x0); ************ START
; StartLoader(0x0); StartLoader Version: "V
; StartLoader(0x0); Turning Rack Power On
; StartLoader(0x0); Starting Echoloader
; StartLoader(0x0); CreateProcess returned
; StartLoader(0x0); Echoloader process started
; StartLoader(0x0); WMI Reports Processor "CPU0"
; StartLoader(0x0); MSR 408 reports highpart
; StartLoader(0x0); PerformanceState 2090 (0x82A)
; StartLoader(0x0); Process stopped, exit code =
; StartLoader(0x0); Shutdown OS
; StartLoader(0x0); Terminating
; StartLoader(0x0); Killing BlockWindowsKeys
; StartLoader(0x0); ************ START
S M
ROPRIETARY ERVICE ANUAL