Suzuki SX4 Service Manual page 499

Detail of 4WD Control System Check
Step 1. Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown in the following will facilitate collecting information to the
point required for proper analysis and diagnosis.
Customer's name:
Date of issue:
Problem Symptoms
Frequency of Occurrence
Conditions for
Occurrence of Problem
Environmental Condition
Diagnostic Trouble Code
NOTE
The form is a standard sample. It should be modified according to conditions characteristic of each
market.
Customer questionnaire (Example)
Model:
Date of Reg:
4WD position indicator abnormal: fails to turn on / fails to turn off /
flashes
Abnormal noise while vehicle running: from coupling assembly
No changed to "2WD" position
No changed to "4WD-lock" position
No changed to "4WD-auto" position
Continuous / Intermittent (
other
When starting: at initial start only / at every start / other
Vehicle speed: while accelerating / while decelerating / at stop /
while turning / while running at constant speed /
other
Road surface condition: Paved road / rough road / snow-covered road /
Wheather: fine / cloudy / rain / snow / other
Temperature:
First check:
Second check after test drive: Normal code / malfunction code (
VIN:
Date of problem:
other
times a day, a month) /
other
( )
Normal code / malfunction code (
Differential: 3B-10
Mileage:
I5RW0A320007-02
)
)