Error Codes - Honeywell Stratos 2700 User Manual

Error Codes

The following is a list of possible error codes and their meanings. Some errors will require immediate scanner mainte-
nance. See also Audible and Visual Indicators
Error Text
AUX_DEVICE_ERROR
BUTTON#_ERROR
CANNOT_CALIBRATE_
DEVICE
COMMUNICATION_
ERROR
CONFIGURATION_
ERROR
EAS_ERROR
IMAGER_ERROR
INTERFACE_ERROR
IR_SENSE_ERROR
or
PHOTO_SENSE_ERROR
LASER_1_ERROR
LASER_1_WARNING
LASER_2_ERROR
LASER_2_WARNING
LASER_3_ERROR
LASER_3_WARNING
on page 1-3.
Description
RS232 or USB auxiliary device is not
communicating with the scanner.
The button is stuck or has failed.
Maintenance error.
RS232 only. The data line is being held
active. This causes the scanner to read a
"break" signal constantly and continuous
attempts are made to enter configuration
mode. A short on the RX Data line can
cause this condition. It can also be the
result of a laptop in power save mode. The
scanner aborts attempts to enter
configuration mode after a short timeout.
The configuration file is corrupt.
No response from EAS interlock controller.
Imager sub-system has experienced a fault.
The manually selected interface does not
match the current cable and auto-detect has
been disabled.
The photo-sensor is failing.
The vertical left laser has failed.
Warning that the vertical left laser may soon
fail.
The vertical right laser has failed.
Warning that the vertical right laser may
soon fail.
The horizontal left laser has failed.
Warning that the horizontal left laser may
soon fail.
What to do
Reconnect auxiliary device and power
cycle both devices.
Push the button firmly to attempt to free
it. Call for service. See Customer
Support on page 16-1.
Return the unit for repair. Call for
service. See Customer Support
page 16-1.
The scanner recovers from this
condition once the short in the RX Data
line is corrected.
Reload the defaults or reload the
custom configuration.
Contact EAS vendor for service.
Reload the defaults or reload the
custom configuration and power cycle.
Call for service. See Customer Support
on page 16-1.
Install the correct cable and reboot.
Use the volume button to manually wake
the scanner. Call for service. See
Customer Support on page 16-1.
You can continue to scan with the
remaining lasers. Call for service. See
Customer Support on page 16-1.
Call for service. See Customer Support
on page 16-1.
You can continue to scan with the
remaining lasers. Call for service. See
Customer Support on page 16-1.
Call for service. See Customer Support
on page 16-1.
You can continue to scan with the
remaining lasers. Call for service. See
Customer Support on page 16-1.
Call for service. See Customer Support
on page 16-1.
on
15 - 3