Chapter 15 - Maintenance; Repairs; Maintenance; Cleaning The Scanner - Honeywell Stratos 2700 User Manual

15

Maintenance

Repairs

Repairs and/or upgrades are not to be performed on this product. These services are to be performed only by an authorized
service center (see Customer Support
Maintenance
Your device provides reliable and efficient operation with a minimum of care. Although specific maintenance is not required, the
following periodic checks ensure dependable operation:

Cleaning the Scanner

The scanner's housing may be cleaned with a soft cloth or tissue dampened with water (or a mild detergent-water solution.)
If a detergent solution is used, rinse with a clean tissue dampened with water only.

Cleaning the Window

Reading performance may degrade if the scanner's window is not clean. If the window is visibly dirty, or if the scanner isn't
operating well, clean the window with one of the cleaning solutions listed above.

Troubleshooting a Stratos Bioptic Scanner

The scanner automatically performs self-tests whenever you turn it on. If your scanner is not functioning properly, review
the following Troubleshooting Guide to try to isolate the problem.
Is the power on? Is the illumination on?
If the illumination isn't on, check that:
• The cable is connected properly.
• The host system power is on (if external power isn't used).
Does the scanner respond to host commands?
If it does not respond, make sure that:
• The protocol in the scanner's configuration matches the host POS protocol.
• That the prefixes and suffixes are correct for the protocol.
• That the cables are attached to the proper ports on the Stratos.
• When using a dual cable setup, the scale must also be attached via the scale RS232 port.
Is the scanner having trouble reading your symbols?
If the scanner isn't reading symbols well, check that the symbols:
• Aren't smeared, rough, scratched, or exhibiting voids.
• Aren't coated with frost or water droplets on the surface.
• Are enabled in the scanner.
• Try reading the bar code using the vertical window.
on page 16-1).
!
Do not submerge the scanner in water. The scanner's Do not submerge the scanner in water. The scanner's
housing is not watertight. housing is not watertight.
Do not use abrasive wipes or tissues on the scanner's Do not use abrasive wipes or tissues on the scanner's
window – abrasive wipes may scratch the window. Never window – abrasive wipes may scratch the window. Never
use solvents (e.g., acetone) on the housing or window – use solvents (e.g., acetone) on the housing or window –
solvents may damage the finish or the window. solvents may damage the finish or the window.
Caution:
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