The Device Keeps Shutting Off; Troubleshooting Problems Indicated By Led; About Error Messages - Honeywell Vocollect Talkman A700 Product Manual

The Device Keeps Shutting Off

1. Change the battery.
2. Make sure you are placing the battery on correctly.
3. Check the battery compartment on the device to make sure it is not damaged. If it is damaged, send the
device back to Vocollect for repair.
4. Check VoiceConsole for crash dump files with this device's specific serial number.

Troubleshooting Problems Indicated by LED

Vocollect Talkman devices, chargers and the SRX headset and its charger have LEDs that indicate the state
of the equipment. These LEDs may be on, off or blink. In some cases an LED will blink, alternating between
two colors.
If the LEDs indicate that there is a problem, follow the troubleshooting steps to solve the problem.
1. Check the battery contacts and the charger contacts for dirt or other obstructions that might prevent the
contacts from connecting properly.
2. Clean the contacts, if necessary.
a) Use an isopropyl alcohol (isopropanol) swab or soft cloth dampened with isopropyl alcohol to clean
metal connection points.
b) If dirt or residue cannot be removed with the alcohol swab or cloth, use a soft, non-abrasive rubber
eraser to clean metal connection points. You can also use a three-row toothbrush style, general cleaning
brush with natural hog hair bristles to gently brush away dirt on the contacts.
c) Wipe again with isopropyl alcohol.
3. Try various combinations of batteries and chargers to determine if the condition is specific to the battery
or to the charger.
• If the condition is specific to the battery, give the battery to your system administrator.
• If the condition is specific to the charger, disconnect the charger from its power source for about five
seconds, then reconnect it. Test the charger with a battery. If the same condition occurs, return the
charger for service.

About Error Messages

Error messages may be of one of two types:
Numbered Messages display in VoiceConsole as the numeric value of the error, followed by the text message
that displays in Debug. If you have seen a numbered error message in VoiceConsole, see the Numbered
Error Messages topic.
Spoken Messages are heard through a headset. If you have heard an error message through a headset, see
the Spoken Error Messages topic.
Note: Not all numbered error messages displayed in VoiceConsole have a corresponding spoken
message.
Confidential: For informational use by Honeywell resellers and customers only
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