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Appendix C. Getting help and technical assistance
Go to
http://datacentersupport.lenovo.com
•
the problem.
◦ Check the Lenovo forums at
https://forums.lenovo.com/t5/Datacenter-Systems/ct-p/sv_eg
to see if someone else has encountered a similar problem.
Go to
https://datacentersupport.lenovo.com/supportphonelist
•
support
You can solve many problems without outside assistance by following the troubleshooting
procedures that Lenovo provides in the online help or in the Lenovo product documentation.
The Lenovo product documentation also describes the diagnostic tests that you can perform.
The documentation for most systems, operating systems, and programs contains
troubleshooting procedures and explanations of error messages and error codes. If you suspect
a software problem, see the documentation for the operating system or program.
Customer responsibilities for code installation
The customer is responsible for installation of code.
"Code" can refer to firmware, uEFI, IMM, BIOS, device drivers, utility programs and diagnostics.
Customer responsibilities
You are responsible for downloading or obtaining from the Lenovo support site, and installing
designated Machine Code (microcode, uEFI, IMM, basic input/output system code (called
"BIOS"), utility programs, device drivers, and diagnostics delivered with a Lenovo ThinkSystem)
and other software updates in a timely manner from the Lenovo Internet Web site or from
other electronic media, and following the instructions that Lenovo or IBM provides. You may
request Lenovo or IBM to install Machine Code changes; however, you may be charged for that
service, depending on the service contract in place.
Lenovo may release changes to the Machine Code. The Machine Code changes are available
for download by selecting your product from either a Lenovo support web site.
You may also obtain updated code by contacting your Lenovo or IBM representative.
If the machine does not function as warranted and your problem can be resolved through your
application of downloadable Machine Code, you are responsible for downloading and
installing these designated Machine Code changes as Lenovo or IBM specifies. If you would
prefer, you may request Lenovo or IBM to install the downloadable Machine Code changes;
however, you may be charged for that service, depending on the service contract in place.
6U Rack or Tower UPS RT8kVA and RT11kVA IUOMG
and check for information to help you solve
in order to call Lenovo
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