How To Obtain Help; Collecting Fault Information; Preparing For Debugging - Huawei 5288 V3 V100R003 User Manual

5288 V3 Server
User Guide
About This Chapter
If a fault persists during routine maintenance or troubleshooting, contact Huawei technical
support.

10.1 Collecting Fault Information

10.2 Preparing for Debugging

10.3 Using Product Documentation
10.4 Obtaining Technical Support
10.1 Collecting Fault Information
Collect fault information before troubleshooting.
Collect the following information:
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10.2 Preparing for Debugging
When you contact Huawei for help, Huawei technical support may assist you in collecting
fault information or even rectifying the fault.
Before contacting Huawei technical support, prepare spare parts, screwdrivers, screws, serial
cables, network cables, and other necessary objects.
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Customer name and address
Contact name and telephone number
Time when the fault occurred
Detailed fault symptom
Device type and software version
Measures taken after the fault occurred and results
Fault severity and expected rectification deadline
Copyright © Huawei Technologies Co., Ltd.

How to Obtain Help

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