ABB ETL600 Instruction Manual page 370

ABB
ABB Switzerland Ltd
Power Technology Systems
PTUKK4 Repair Center
CH-5400 Baden / Switzerland
3) Guide to Complete Fault Report
•
Always ensure that a separate Fault Report form accompanies your material when it is returned to
PTUKK4.
•
Always fax copy of Fault Report to PTUKK4 to check the arrival of your delivery.
•
Always complete Section 2 - Fault Symptoms.
•
Always include the name and contact details of an engineer who can be contacted by the PTUKK4 repair
technicians to discuss technical issues relating to the fault. This information should be recorded at the
bottom of the Fault Report form.
•
Always record the serial number and the release number (if any) of your faulty module on the Fault Report.
•
Always record the contract number of SERVICE CONTRACT on the Fault Report
•
Advance Replacements
If you require an Advance Replacement please record this on the Fault Report form. A purchase order is
required before the shipment of any Advance Replacement. The customer will be invoiced the full price for
the advance replacement unit.
Please also note that PTUKK4 does not guarantee that it will have replacement items available at all times,
except for replacement on SERVICE CONTRACT.
•
Unit for Checking
This service will be charged with US$ 500.00 for each unit.
4) Purchase Order for Out of Warranty Repair
After receiving modules with fault report we will repair the modules if it is under warranty or under Service
Contract, otherwise we will send a quotation for the repair cost.
No repairs will be commenced by PTUKK4 until a purchase order for the amount quoted for repair is received by
PTUKK4.
All items received by PTUKK4 without a Fault Report Form and Purchase Order will be placed in Isolation and
no repair actions will be commenced until all the above documentation is completed.
5) Packaging
When packaging the item please use anti-static bags especially when using foam chips as packing material.
Please ensure that the packaging is sufficient to protect the equipment from damage during shipment. Ideally,
equipment should be returned in the same packaging it was supplied in.
Any items that are received in a damaged condition, that appears to have arisen from inadequate packing, will
be placed in Isolation until a new quote has been provided to you to cover repair of the additional damage and a
purchase order is received by PTUKK4.
02.09.2005
Repair & Return Procedure (continued)
Page 2 of 3
e-mail:
utilitycommunication@ch.abb.com
LN
: utilitycommunication@ABB_CH01
Fax: ++ 41 58 585 16 85
Tel: ++ 41 58 589 22 71
1KHM010296 RevF