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Praesideo 3.5 | Installation and User Instructions | 11 | Optional Software
The table 61.2 shows the general voice response flow
that the caller will follow. Not all the steps need to be
there. For instance, it can be configured that certain
SIP-users have direct access, see section 59.5.4.12. In
that case there is no need to enter a personal number
and PIN code. Also predefined calls may be configured
without live speech, in which case the voice response
menu will skip the recordlivespeech.gsm request. In case no
additional zones or zone groups need to be added to the
selected predefined call, the caller just presses #
immediately after the enterzones.gsm request, instead of
zone numbers separated by a * and pressing a # at the
end.
table 61.2: Voice response flow
Flow
Incoming call
<Free?>
<Call server available?>
<Client licensed?>
<Valid credentials?>
<Valid call number?>
<Valid zone (group)?>
<User entry: 0..9, #?>
Hang up call
<...?> = Condition
[...] = Automatically generated tone
"..." = Voice response
("...") = Conditional voice response
{"..."} = Optional voice response, configuration
dependant
The Praesideo distribution DVD contains an alternative
set of gsm-files containing language independent tones.
Unlike spoken messages these tones are not
self-explaining, but have been designed to be at least
distinguishable. This set is located in the Audio tools and
sounds folder.
Bosch Security Systems | 2011-02
Condition
Voice response
No
[country specific busy tone]
Yes
"welcome.gsm"
No
("serverunavail.gsm")
No
("notlicensed.gsm")
Yes
{"enterpersonalnr.gsm"}
{"enterpincode.gsm"}
No
("incorrect.gsm")
Yes
"enterpredefinedcall.gsm
No
("invalidpredefinedcall.gsm")
Yes
"enterzones.gsm
No
("invalidzone.gsm")
Yes
{"recordlivespeech.gsm" + [beep]}
"callselected.gsm"
Yes
No
The content description of the voice response files in
table 61.1 can be read to understand the required user
action.
Action
To: Hang up call
To: Hang up call
To: Hang up call
User entry: 0..9, #
User entry: 0..9, #
To: "enterpersonalnr.gsm"
"User entry: 0..9, #
To: "enterpredefinedcall.gsm"
"User entry: 0..9, *, #
To: "enterzones.gsm"
User entry: speech, #
To: <Valid call number?>
To: Hang up call
Make call(s)
en | 483
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