Troubleshooting Faq - Linksys 900 Series Administrator's Manual

Chapter 3 Managing Linksys 900 Series IP Phones
The Error Status Code is a 4 digit number. The first digit indicates the error class: 1xxx
represents normal operation states while 2xxx— 9xxx represent error states that must be fixed
for the unit to function properly. The status code values can be read from the IVR option XXX
or from the SPA web-page.
LED Blink Rate Definitions
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The Link LED flashes on transmit and receive (TX/RX) of packets. The LED displays solid off if no link
Note
is available. The LED displays solid on if link is up but no TX/RX activity is present.

Troubleshooting FAQ

This section describes some common problems and solutions.If the suggestions provided here
do not solve the problem, contact the appropriate technical support department.
If you are an end user of LVS products and need technical support, contact the reseller or
Internet telephony service provider (ITSP) that supplied the equipment.
Technical support contact information for authorized Linksys Voice System partners is as
follows:
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When you contact the VoIP network administrator or service provider, have the model, serial
number, and telephone number ready for technical support. The serial number is printed on the
bottom of the phone.
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Document Version 3.1
ON—LED remains solid on
OFF—LED remains solid off
LONG (Long On)—3.0 second on, 1 second off continuously
FAST—0.125 second on, 0.125 second off continuously
SLOW—0.5 second on, 0.5 second off continuously
VSLO (Very Slow)—1.0 second on, 1.0 second off continuously
HB (Heart Beat)—0.1 second on, 0.1 second off, 0.1 second on, 1 second off continuously
LVS Phone Support (requires an authorized partner PIN)
888 333-0244 Hours: 4am-6pm PST, 7 days a week
E-mail support
voipsupport@linksys.com
Why do the line status lights on my SPA900 Series occasionally flash red?
A flashing red line status light on the SPA900 Series phone indicates a local LAN issue. If statistics
on the switch show a high number of collisions on the ports connected to the 900 Series phone, you
can reduce the speed on the ports to 10mb half duplex to eliminate the collision problems.
Why can I not leave a voicemail message longer than 30 seconds?
If you are using 1.0.0.3 firmware, upgrade to version 1.0.0.5.
Why does the phone does not turn on or boot?
Linksys 900 Series IP Phone Administrator Guide
Troubleshooting FAQ
3-35