Troubleshooting Faq - Linksys SPA921-NA Administrator's Manual

Troubleshooting FAQ

Troubleshooting FAQ
This section describes some common problems and solutions.If the suggestions provided here
do not solve the problem, contact the appropriate technical support department.
If you are an end user of LVS products and need technical support, contact the reseller or
Internet telephony service provider (ITSP) that supplied the equipment.
Technical support contact information for authorized Linksys Voice System partners is as
follows:
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When you contact the VoIP network administrator or service provider, have the model, serial
number, and telephone number ready for technical support. The serial number is printed on the
bottom of the phone.
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Linksys 900 Series IP Phone Administrator Guide
3-32
LVS Phone Support (requires an authorized partner PIN)
888 333-0244 Hours: 4am-6pm PST, 7 days a week
E-mail support
voipsupport@linksys.com
Why do the line status lights on my SPA900 Series occasionally flash red?
A flashing red line status light on the SPA900 Series phone indicates a local LAN issue. If statistics
on the switch show a high number of collisions on the ports connected to the 900 Series phone, you
can reduce the speed on the ports to 10mb half duplex to eliminate the collision problems.
Why can I not leave a voicemail message longer than 30 seconds?
If you are using 1.0.0.3 firmware, upgrade to version 1.0.0.5.
Why does the phone does not turn on or boot?
Perform the following steps:
Check all the connections into the phone (5 Volt Power supply, RJ 45 Ethernet connection, and
Handset cord.)
Check the wall socket and confirm that AC power is available.
Try plugging another electrical device into the socket to confirm power.
Why does the phone not make or receive calls?
If the phone does not make or receive calls, perform the following steps.
Press the Menu button, then 11, then 2.
This provides the registration information for Extension 1 of the phone. The screen should display
E1 Registered and other information in the format provided below:
Text Box: E1 Registered
Last Reg: 08:33 1/3
Next Reg in: 13s
Status cancel cancel
There may be a problem if the screen displays Not Registered.
Write down whether the phone is Registered or Not Registered.
To exit from this option, press the Menu button.
Chapter 3 Managing Linksys 900 Series IP Phones
Document Version 3.0