Troubleshooting - Linksys SPA941 Getting Started Manual

Troubleshooting

Symptom: There is no dial tone.
Corrective Action:
If it has been over 15 minutes since you set up the phone and you still
do not hear a dial tone:
► Verify that the device obtained an IP address by pressing the
Setup (
and scroll down to 2 Current IP. If the display does not display an
IP address, the device did not get an IP address. Contact your
Internet Service Provider.
► Verify that your broadband connection is functioning properly by
attempting to connect to a Web site from a PC on the same
network.
Symptom: I hear a fast busy signal when I try to make a call.
Corrective Action:
► Make sure you are dialing according to the Dial Plan assigned
NOTE: If the "1" prefix is omitted, the call will not go through.
► Verify that your broadband connection is functioning properly
► Verify that the device obtained an IP address by pressing the
Symptom: The phone connection is poor.
Corrective Action:
► Adjust your device's call quality settings via the Manage
TROUBLESHOOTING
) button. Select 9 Network, press the select button,
to your account. (The Dial Plan was assigned when the
account was created.) For example, if you have a U.S. Dial
Plan, you should dial in the U.S. format:
1 + area code + phone number
by attempting to connect to a Web site from a PC on the same
network.
Setup ( ) button. Select 9 Network, press the select
button, and scroll down to 2 Current IP. If the display does not
display an IP address, the device did not get an IP address.
Contact your Internet Service Provider.
Device section of your Online Account Center.
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