Cisco 2509 - Router - EN User Manual page 509

Appendix A Troubleshooting Information for Cisco Secure ACS
Condition
A dial-in user is
unable to connect to
the AAA client, and
a Telnet connection
cannot be
authenticated across
the LAN.
78-14696-01, Version 3.1
Recovery Action
Determine if the Cisco Secure ACS is receiving the request. This can be done by
viewing the Cisco Secure ACS reports. Based on what does not appear in the
reports and which database is being used, troubleshoot the problem based on one
of the following:
Line/modem configuration problem. Review the documentation that came
•
with your modem and verify that the modem is properly configured.
The user does not exist in the Windows NT/2000 user database or the
•
CiscoSecure user database and might not have the correct password.
Authentication parameters can be modified under User Setup.
The Cisco Secure ACS or TACACS+ or RADIUS configuration is not
•
correct in the AAA client. The necessary commands are listed in the
following:
Program Files\CiscoSecure ACS vx.x\TacConfig.txt
Program Files\CiscoSecure ACS vx.x\RadConfig.txt
Program Files\CiscoSecure ACS vx.x\README.TXT
User Guide for Cisco Secure ACS for Windows Server
Dial-in Connection Issues
A-9