Administration Issues - Cisco 2509 - Router - EN User Manual

Administration Issues

Administration Issues
Condition
Remote administrator cannot
bring up the Cisco Secure ACS
HTML interface in a browser or
receives a warning that access is
not permitted.
Unauthorized users can log in.
Restart Services does not work.
Cannot install Novell NDS
database authentication.
No remote administrators can
log in.
Administrator configured for
event notification is not
receiving e-mail.
User Guide for Cisco Secure ACS for Windows Server
A-2
Appendix A
Recovery Action
• Ping Cisco Secure ACS to confirm connectivity.
Verify that the remote administrator is using a valid
•
administrator name and password that has already been added
in Administration Control.
• Verify that Java functionality is enabled in the browser.
Determine whether the remote administrator is trying to
•
administer Cisco Secure ACS through a firewall, through a
device performing network address translation, or from a
browser configured to use an HTTP proxy server. For more
information about accessing the HTML interface in these
networking scenarios, see
Administrative Sessions, page
Reject listed IP addresses is selected, but no start or stop IP
addresses are listed. Go to Administrator Control: Access Policy
and specify the Start IP Address and Stop IP Address.
The system is not responding. To manually restart services, from the
Windows Start menu, choose Control Panel > Services. Click
CSAdmin, and then Stop, and then Start.
Make sure Novell Requestor is installed on the same Windows
server as is Cisco Secure ACS.
Allow only listed IP addresses to connect is selected, but no start or
stop IP addresses are listed. Go to Administrator Control: Access
Policy and specify the Start IP Address and Stop IP Address.
Make sure that the SMTP server name is correct. If the name is
correct, make sure that the Cisco Secure ACS server can ping the
SMTP server or can send e-mail via a third-party e-mail software
package. Make sure you have not used underscores in the e-mail
address.
Troubleshooting Information for Cisco Secure ACS
Network Environments and Remote
1-27.
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