Toshiba e-STUDIO2008A Service Manual page 824

8.3.24 TopAccess related error
[5010] Internal setting error
Classification
Communication error with external
application
Check item
Setting
[5012] Authentication error
Classification
Communication error with external
application
Check item
Setting
[5013] e-Bridge communication error
Classification
Communication error with external
application
Check item
Setting
[5014] No SSL certificate
Classification
Communication error with external
application
Check item
Setting
e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A
ERROR CODE AND TROUBLESHOOTING
There is a print job, a proof print job, a private print job, a print
job without a set department code, a scan job or a fax job
remaining in this equipment.
Delete the remaining jobs.
Turn the power OFF and then back ON. Until the initial
registration is begun, do not press any button on the control
panel or start any print or fax job.
A temporary password downloaded from e-Bridge and
entered in this equipment is not valid, or the permanent
password set in the e-Bridge is not valid.
Confirm the user name and tentative password.
Communication is attempted while the e-Bridge is enabled for
some reason such as version upgrade.
Check if the MFP is connected to the eBR2 server.
There is no SSL certificate or the certificate is not in a correct
file format.
Install the correct SSL certificate.
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