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A Customer Service Representative will make every attempt to resolve the issue over the phone.
However, if equipment must be sent back, we will issue an RMA. For shipping instructions, please refer
to the heading, "Shipping equipment back to Honeywell HomMed."
Toll-free:
888-353-5404
Phone:
262-252-5840
Fax:
262-252-5795
Repairing equipment
Honeywell HomMed recommends that authorized repair centers make all repairs for the monitor and
accessories. Repairs made by unauthorized personnel will invalidate your warranty. For product
warranty information, please refer to your Honeywell HomMed contact.
If any equipment needs repair, contact Customer Service and they will be happy to troubleshoot the
problem with you to determine the appropriate correction. Please be prepared to identify the
equipment (monitor, scale, or accessory) and describe the problem in detail. If the damaged item is a
monitor or a scale, have the model and serial number ready to give the Customer Service
Representative when you call.
•
Monitor model and serial numbers are located on the bottom of the monitor.
•
Scale model and serial numbers are located on the side or bottom of the scale.
•
For repair of peripheral medical devices, contact the manufacturer of the device.
Shipping equipment back to Honeywell HomMed
If Customer Service requests that you ship equipment back to Honeywell HomMed, please follow the
directions below.
1.
Carefully pack the equipment in the original box. If you do not have the original box, you may use
any sturdy box that allows at least a one-inch clearance around the equipment for packing materials.
2.
When Customer Service gives you an RMA number, include it on the outside of the shipping
container. Ship to the following address:
RMA #
Customer Service Department, Repairs
Honeywell HomMed
3825 Ohio Ave., St. Charles, IL 60174
P.4510EN.01
GENESIS DM CLINICIAN GUIDE
12/5/2007
Getting Started
3
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