NEC Electra Elite IPK II Features And Specifications Manual page 972

Document Revision 1
Message
No.
2-73 October
2-74 November
2-75 December
2-76 Sunday
2-77 Monday
2-78 Tuesday
2-79 Wednesday
2-80 Thursday
2-81 Friday
2-82 Saturday
2-83 The date is
3-04 The time is
3-05 AM
3-06 PM
900 Preamble
If the system has trunks that are part of a 900 (caller paid) service, the VRS can automatically play a
prerecorded message when a user answers the call. This prerecorded message should describe the 900
service features and cost. The 900 Preamble ensures that the caller is always aware that they have
accessed a 900 "pay- per-call" service. A system user cannot converse with the caller until the preamble
message ends. If the caller hangs up before the message completes, they are not charged for the call. If
the caller waits for the message to end, they can talk to a system user and call charging begins. The
system will answer as many 900 calls as there are available VRS ports. If a 900 calls comes in when all
VRS ports are busy, the call will not appear on an extension until a VRS port is available.
You can also use the 900 Preamble message to set up an Auto-Answer with Greeting application. When
a receptionist answers a call, the VRS can play a preamble message such as, "Welcome to ABC
Company. How can I help you?" When the caller replies, the receptionist answers, "One moment
please," and quickly extends the call to the desired party. This ensures that all incoming calls are
answered quickly, courteously and consistently.
2 - 950
Table 2-32 Voice Prompting Messages (Continued)
Message
A user dials 8 for the date.
A user dials 8 for the date.
A user dials 8 for the time.
This message will play when . . .
Voice Response System (VRS)
Electra Elite IPK II